Roomza Inner Harbor at Lord Baltimore — Hotel in Baltimore

This was a strange stay really. It should have been 5 stars but the way Roomza is is just odd and complicated and we were let down a few times.

The valet only parking option is kind of annoying everytime you need access to your car but broadly worked well. Rooms were great and the added extras/snacks etc are very welcome. Beds great, wifi great, location superb. The bathroom is perhaps a little dated. But on the whole I would have been a lot more positive about the experience had it not been for the issues (see below). I think the roomza staff we spoke to are trying and didnt mean for any of our issues to happen.

On arrival they advised a free breakfast is available in the morning but left out that you have to book it before 10pm. We had no idea about this requirement. When we arrived at the bistro in the morning they said they didn't have a breakfast for us but we could pay for one. It took Roomza best part of an hour to look into it who said that as we haven't ordered they cant accommodate breakfast for us (seems bizarre because it was just scrambled eggs and the bistro was selling scrambled egg. Like how can that not be resolved in a place that makes food). They did say we could have a pastry but we didn't bother. It then turned out when I asked how we book for the next day then, it turned out there should have been a menu in our room which states you must order with a QR code. Had this been in the room or better just been told I obviously would have ordered the free breakfast. Just all very confusing and needless hassle and getting turned away from the bistro was sort of embarrassing.

The lock on the room door was faulty too. Unless you very carefully shut the door tight it wouldn't lock. You could just push the door open without the keycard which ive never known happen at any hotel. We went out all day and came back to our door unlocked and therefore insecure following the cleaning as the cleaner didn't pull the door tight enough behind them.

The other thing, after we worked out the breakfast ordering there were other options to request drinks be replenished on the next room refresh. I did this but the cleaner didn't restock anything at all, not even water or the coffee pods. They just left the used coffee cups there too from the day before, just weird. I also requested use of the theragun and that didn't happen either. In the end we found a fridge next to the ice machine that had waters in it so we just took some of them and couldn't be bothered to chase up the theragun order/coke cans. So even when you follow the process and order something, that doesn't work out either

We successfully obtained the breakfast following our 2nd night. Wish we hadn't. Stone cold French toast and cold bacon in a box. The food must have been sat there hours. I honestly dont get it, its a bistro cafe, they wouldnt serve that to a customer off the street. Also didn't get offered a coffee, just a cold box of food.

As a final point this is a hotel within a hotel. There is a guy on the hotel reception which I assume has nothing to do with roomza but he is just weirdly surly. Like he's on the main desk of the hotel, of course people will ask him questions roomza or lord baltimore guests. It just gives me a bad impression of Roomza because there is no other person visible you sort of have to ask the person that is there. Or you have to start sending WhatsApp messages etc.

Roomza just needs to concentrate on the basics for now. Forget all the ordering items, convoluted processes to opt in to breakfasts and make sure the rooms are secure and cleaning service are good first. It's like they are trying to do too much. If there was no breakfast available that would be fine, better that than cold food and some strange opt in process. Check in instructions and valet parking instructions need to be clearer too. There were just zero check out instructions so you needed to go and see aforementioned surly hotel reception to drop key cards

I was gonna give 2 stars but upped it to 3 as it was comfortable and free parking in the...

Weekend trip to Baltimore to see an Orioles game with our grown kids, and to tour the Nuclear Ship Savannah on Maritime Day. Our usual hotels were already booked, so I decided to give this Roomza thing a try. The information provided said that there was no front desk, that valet parking was free. No mention of free breakfast, etc. At nearly $450 for a basic king room on a Saturday night it was still pretty steep.||The good: Valet parking meant we didn't have to find parking. It is relatively close to Oriole's Park, so we could walk the few blocks - also handy when I realized I needed my sweatshirt, and had to go back. Roomza occupies a SINGLE floor (the 16th) of the Lord Baltimore Hotel, this was not stated anywhere when I made the reservation thru Expedia. When you enter the lobby, there IS a front desk where we got our room keys and were directed to the elevator. We were greeted by Tamara, who was lovely. She showed us to our room and explained everything. It was a decent sized room. with a mini frige, microwave and espresso pod coffee maker. Frige was stocked with sodas and a Perrier, there were unlimited snacks (two flavors of potato chips and a two pack of Berger cookies). ||Needs work: There were no disposable cups of any type in the room. Not even plain bottled water. No way to get a drink of water from the sink tap for brushing teeth or to heat water for tea. The only thing available were the dainty little ceramic espresso cups. The espresso machine had no directions of how to use. I had to fiddle with it, but figured it out. We used an espresso cup for the bathroom, and I dropped it in the sink. Luckily it didn't break. Our room keys kept de-programming themselves. This was extremely annoying. The TV remote would not turn the TV off. It turned it on fine. We had to unplug the TV from the wall to shut it down. Weird.||Roomza was problematic to get in contact with. For security reasons, my card was declined for the room when it was processed at 3 am on our check in day. I tried to get in touch to have them resubmit the charge. We were on our way to Baltimore (a 4 hour drive), and I could not get in touch with anyone at Roomza. Expedia even got involved to no avail. We held our breath that we would have somewhere to sleep when we arrived, but that worked out.||It was a bit of a shock to be told that valet parking was $45, when my reservation said it was free. Tamara let us know that it was covered in our room rate. She also said that they were about to install a coffeemaker (near the elevator, I guess) and some other amenities, but had not done so yet. ||Overall our stay was fine. But the hotel itself was a bit underwhelming. After the game we stopped into the Rooftop bar. Such a disappointment. Could not go out onto the rooftop area because of the wet footing. The indoor space was pretty pathetic. No food available as the outside space wasn't available, and they prepare the menu out there. ||Not sure if we'll return, given the many other...

Weekend trip to Baltimore to see an Orioles game with our grown kids, and to tour the Nuclear Ship Savannah on Maritime Day. Our usual hotels were already booked, so I decided to give this Roomza thing a try. The information provided said that there was no front desk, that valet parking was free. No mention of free breakfast, etc. At nearly $450 for a basic king room on a Saturday night it was still pretty steep.||The good: Valet parking meant we didn't have to find parking. It is relatively close to Oriole's Park, so we could walk the few blocks - also handy when I realized I needed my sweatshirt, and had to go back. Roomza occupies a SINGLE floor (the 16th) of the Lord Baltimore Hotel, this was not stated anywhere when I made the reservation thru Expedia. When you enter the lobby, there IS a front desk where we got our room keys and were directed to the elevator. We were greeted by Tamara, who was lovely. She showed us to our room and explained everything. It was a decent sized room. with a mini frige, microwave and espresso pod coffee maker. Frige was stocked with sodas and a Perrier, there were unlimited snacks (two flavors of potato chips and a two pack of Berger cookies). ||Needs work: There were no disposable cups of any type in the room. Not even plain bottled water. No way to get a drink of water from the sink tap for brushing teeth or to heat water for tea. The only thing available were the dainty little ceramic espresso cups. The espresso machine had no directions of how to use. I had to fiddle with it, but figured it out. We used an espresso cup for the bathroom, and I dropped it in the sink. Luckily it didn't break. Our room keys kept de-programming themselves. This was extremely annoying. The TV remote would not turn the TV off. It turned it on fine. We had to unplug the TV from the wall to shut it down. Weird.||Roomza was problematic to get in contact with. For security reasons, my card was declined for the room when it was processed at 3 am on our check in day. I tried to get in touch to have them resubmit the charge. We were on our way to Baltimore (a 4 hour drive), and I could not get in touch with anyone at Roomza. Expedia even got involved to no avail. We held our breath that we would have somewhere to sleep when we arrived, but that worked out.||It was a bit of a shock to be told that valet parking was $45, when my reservation said it was free. Tamara let us know that it was covered in our room rate. She also said that they were about to install a coffeemaker (near the elevator, I guess) and some other amenities, but had not done so yet. ||Overall our stay was fine. But the hotel itself was a bit underwhelming. After the game we stopped into the Rooftop bar. Such a disappointment. Could not go out onto the rooftop area because of the wet footing. The indoor space was pretty pathetic. No food available as the outside space wasn't available, and they prepare the menu out there. ||Not sure if we'll return, given the many other...