Holiday Inn & Suites Clearwater Beach by IHG — Hotel in Clearwater

The condition of this hotel is unacceptable. During our stay, there was only one functional elevator, as the second one was permanently out of order. On occasion, both elevators were non-operational, which forced us to use the stairs. The fire doors were propped open, exposing a significant safety risk, as anyone could enter the building without any oversight from hotel staff. Additionally, using the stairs led us outside the hotel, requiring us to walk around to return to the lobby.

Upon check-in, I immediately inquired about our breakfast vouchers, which were not initially documented as part of our stay. After presenting my confirmation email, I finally received daily breakfast vouchers for the restaurant. However, our troubles escalated when the key to our room didn’t work and flashed red. I shouldn’t have had to trek back down to the lobby, but I did, only to be told that this was a known issue and we would be given new cards.

During my second attempt to access our room, a security guard accompanied us to ensure we could get in. Despite this, the second set of keys also failed to work. Fortunately, after multiple attempts, the security guard’s key finally granted us access. The front desk promised a resolution the next morning.

The following day, after breakfast, we returned to the front desk for a third set of keys and again met with the assurance that someone would check the lock. Unfortunately, upon returning to our room, the keys still did not function. Shortly after, a maintenance person arrived, attempted to use his key on the lock, and informed us that a new battery was required. He assured us he would return.

Upon our return later that day, the key issue remained unresolved. Frustrated, we insisted on moving to a new room with a functioning lock. We had no intention of continuing to rely on hotel staff to access our room. Once relocated, we finally experienced a working key—and this should have been the resolution. However, this was just the beginning of our dissatisfaction with the hotel.

Breakfast is served at the on-site restaurant and is limited to a made-to-order meal valued at $12.50 per person. Any order exceeding this amount will require you to cover the difference. While the restaurant staff was friendly, the food was subpar. We encountered greasy fake cheese on top of omelets and soggy breakfast potatoes, which led us to choose only toast and fruit by the end of our stay. Unfortunately, the fruit was not fresh either.

The arcade was closed due to hurricane damage, but at least the pool was open—albeit accessed through a guest room under construction. The pool area had music, but the volume fluctuated wildly and sometimes even cut out completely, which was frustrating. Our room on the second floor was far from satisfactory. In the hallway there were mattresses leaning against the walls. I know there was a hurricane but there issinethung to be said for how you manage things during renovations. If it is still openfir business thusshiuodbe kept in mind or a reduction in rates should be expected. We endured the inconvenience of climbing two flights of stairs to find an ice machine, and there was no room service during our three-night stay. Furthermore, some elevator buttons were taped over, indicating a lack of maintenance.

Overall, this hotel is old and dirty, requiring significant renovations and cleaning to justify its exorbitant rates. While the location is excellent, that's the only redeeming quality. I strongly advise seeking alternative accommodations, even if it means staying a little further away or paying a bit more for a better-condition hotel. I am extremely disappointed with...

The condition of this hotel is unacceptable, and potential guests need to be aware. During our stay, there was only one functional elevator, as the second one was permanently out of order. On occasion, both elevators were non-operational, which forced us to use the stairs. The fire doors were propped open, exposing a significant safety risk, as anyone could enter the building without any oversight from hotel staff. Additionally, using the stairs led us outside the hotel, requiring us to walk around to return to the lobby.

Upon check-in, I immediately inquired about our breakfast vouchers, which were not initially documented as part of our stay. After presenting my confirmation email, I finally received daily breakfast vouchers for the restaurant. However, our troubles escalated when the key to our room didn’t work and flashed red. I shouldn’t have had to trek back down to the lobby, but I did, only to be told that this was a known issue and we would be given new cards.

During my second attempt to access our room, a security guard accompanied us to ensure we could get in. Despite this, the second set of keys also failed to work. Fortunately, after multiple attempts, the security guard’s key finally granted us access. The front desk promised a resolution the next morning.

The following day, after breakfast, we returned to the front desk for a third set of keys and again met with the assurance that someone would check the lock. Unfortunately, upon returning to our room, the keys still did not function. Shortly after, a maintenance person arrived, attempted to use his key on the lock, and informed us that a new battery was required. He assured us he would return.

Upon our return later that day, the key issue remained unresolved. Frustrated, we insisted on moving to a new room with a functioning lock. We had no intention of continuing to rely on hotel staff to access our room. Once relocated, we finally experienced a working key—and this should have been the resolution. However, this was just the beginning of our dissatisfaction with the hotel.

Breakfast is served at the on-site restaurant and is limited to a made-to-order meal valued at $12.50 per person. Any order exceeding this amount will require you to cover the difference. While the restaurant staff was friendly, the food was subpar. We encountered greasy fake cheese on top of omelets and soggy breakfast potatoes, which led us to choose only toast and fruit by the end of our stay. Unfortunately, the fruit was not fresh either.

The arcade was closed due to hurricane damage, but at least the pool was open—albeit accessed through a guest room under construction. The pool area had music, but the volume fluctuated wildly and sometimes even cut out completely, which was frustrating. Our room on the second floor was far from satisfactory, there were mattresses leaning against the walls down the hallway, we endured the inconvenience of climbing two flights of stairs to find an ice machine, and there was no room service during our three-night stay. Furthermore, some elevator buttons were taped over, indicating a lack of maintenance.

Overall, this hotel is old and dirty, requiring significant renovations and cleaning to justify its exorbitant rates. While the location is excellent, that's the only redeeming quality. I strongly advise seeking alternative accommodations, even if it means staying a little further away or paying a bit more for a better-condition hotel. I am extremely disappointed with...

Traveled to Clearwater with my Wife for our 15 year anniversary. We chose this hotel to try to save money. My wife handled all the details with reservations and questions. She was told two days before we arrived from a staff member that she spoke to one the phone that the parking fee that totalled $125 for 5 days was included in our weekly rate for everything and that a note would be left for the staff when we checked in. A $200 deposit was made as expected and is completely normal for a hotel. When we checked in we were told out of nowhere that there would be a parking fee that would come out of our $200 deposit. My wife informed the staff member that checked us in that she was told that fee was part of our whole weekly rate and that we were told we would get back our deposit of $200 upon checking out. The staff member stated that he knew nothing about that and asked who she spoke to. My wife told him it was a male who worked at the front desk and again the staff member stated that he knew nothing about that. He stated that he would have to speak to his manager about this but as usual the manager was gone for the day. He stated that he would leave a note for the manager and again, no contact was made to us by the manager while we were there. We decided not to complain while we were there and leave our trust in what the staff member said he would do. When we went to check out of our room, my wife informed the female at the front desk that we left a $200 deposit in cash. Not surprisingly the female staff member stated that a $125 parking fee was coming out of our deposit returning $66 to us. We stated everything that was said above and explained what the staff members told us. The female staff member stated that nothing was left in the notes and that she was not told anything so nothing could be done to alleviate the situation. We left very disappointed and upset that we were not only lied to but also that the management was so poorly handled. We will never stay at your hotel ever again as a result of this situation. I myself am a store manager and my guest feedback and resolution process is very important to not only myself, my team, and my company but also to my customers. A word of advice, train your staff members on the importance of when you make promises to guests that you fulfill those promises. Communication is key on ensuring no problems happen. "Under promise and Over deliver" is a value that I manage my team at my own job with. You are a beachfront hotel that consistently has people staying at your location, fixing this situation would have been less than minimal for your hotel chain, but a parking fee is more important to you.

I will ensure that if any friends or family visit Clearwater, they will chose a competing hotel as a better experience and option instead of...