Clearwater Beach Hotel — Hotel in Clearwater

Just spend the xtra money and go to a nicer place. Not family friendly like they promote. When we first got there my 6 month old had a blow out and some got on the Comforter, I immediately called the front desk And ask for them to come change the sheets, And told them what happened. Instead of room service coming to change the comforter out, We are handed another comforter at the doorway and told to do it Ourselves. Which is fine whatever, but when we Took off the other Blanket and give it to the guy he told us to leave it by the door and someone will come get it. I explained to him again that there was baby poop on it, and he insisted that it was fine and to just leave it there by the door in our room, so we did. And NO ONE ever came to get it! The next day I tried to do laundry, since we had our bathing suits that I needed to wash anyways, jokes on me they only had 1 washer and 1 dryer in the whole building which was constantly being used by other people. When I asked where I could wash clothes and wash the blanket that my kid got poop on since I was sick of it just sitting by the door and no one coming to get it, I was told that I could go to the hotel across the street and see if theirs was open to use. Rooms looked okay, but for our room when you used the shower, the shower curtains that they use are so thin and the curtain pole wasnt level so the Curtain wouldn’t stay in place so the bathroom would be completely covered in water when anyone would shower. Even after allll that I wasn’t planning on Leaving a review, it wasn’t until I looked at my bank and had a 50$ charge from them and when I called and asked why I was charged the deposit, I was told when I handed my keys back that would be refunded to me. I was met with a snarky remark saying that they couldn’t get a stain out of a blanket. I explained that yeah I bet because it was sitting there for days and no one would get it even after requesting house keeping to take it numerous times. And I’ve made it known to the front desk about it and all and no one cared until they wanted to charge me for “extra cleaning” of a blanket that their house keeping refused to even take till days later letting the “stain” set and then want to charge me for. I filed a dispute with my bank and will fight it, and will NEVER give this place my money again! Also make sure you get a receipt because I was never provided any receipts for this place also! Not for the deposit, not for the stay, not for the Supposed to refund that they were supposed to give me, And definitely not for the charge for the stain on the comforter that they refused to pick up and let sit...

These people are straight scammers. Im a reasonable guy and a social guy at that I love to spread the word of places that treat us right. Me and my family drove all across the states to move here and needed a hotel for the night. we were exhausted and a little irritable due to being in a car for so long. We booked online here due to its affordability and close to the water (granted we accidentally overlooked they didn't allow pets). Though we hadn't paid anything yet. An hr later upon arrival and trying to check in I was greeted by a young kid on his phone that was not very helpful in answering my questions when I was asking whether or not I could park a small trailer on property instead of helping me with alternatives for parking he was telling me each vehicle including the trailer were going to be an additional 20$ each and then as he was literally... swiping my card I found out they have a no pet policy which can't work for us due to traveling with a dog. So I told him wait we can't stay here then. He just stared at me and when I confirmed he charged my card I explained I would like that money back then please. He stated the manager Mary would have the discretion to decide whether or not I get refunded. Conveniently she was not on property and unavailable to talk and when I called the online site we made the reservation through they said since we did not pay online we would have to go through the hotel for refunding and of course they did not answer the calls from the online representative I was on the phone with so I agreed to wait until the following morning to call Mary and explain to her the situation. She claimed she can't give me a refund because cause I was outside the refund window.... Literally because this kid swiped my card before I learned they don't accept pets I can't get my money back... That's BS. I'm partly writing this cause Im pissed but I do believe the situation was handled incorrectly. She said if I refunded you I would be paying out of pocket.... No you would be reversing the transaction that just happened and be giving me my money back. First glance the property was not as glamorous as the photos show much nicer properties surrounding it. Location is a good spot in the middle of everything though it's pressed up to a corner of a busy intersection. Maybe the rooms were nice I don't know we didn't get that far...

I hate giving bad reviews but gotta. I didn't take pics but should've. 1st ALL the staff were GREAT! Elevator is death trap, it sunk about 2-4 inches when boarding & is SO LOUD it kept us up at night. Brick walkways make all roller suitcases into a trains click clack click clack all night long people coming in. Morning its the cleaning crews and their carts. So dam loud!

Rooms terrible Motel 6 style beds noisy on some kind of springs that squeaks when enter the bed & move around. Pillows we way too soft or way too big. Had 4 of them, if can bring own. The electrical outlets between the beds are so loose our chargers kept falling out & hard to charge. The closet was in the bathroom! The steam would get all into our clothes wth? No fan in bathroom, possible vented as I had seen a hole in wall for central vacuum type but could not feel airflow. Toilet very slow to flush & multiple times had to flush for #2, like 4-6 times to get stuff to go down toilet. Show curtain failed to keep water in & floor would be soaked which caused issues with wall that bottom had been POORLY repaired.

I think thats all the negative.

Good stuff the mini frig worked and the mini micro wave too.

You get what u pay for. We needed a place to say nothing stolen, nobody went into room. If just a day or two its ok. The location is great! People were nice and helped out when could. Definitely not the Hilton & son said his stay at the Sheraton was not great either so theres that. Will I stay in future, most likely not, will I be back in Clearwater, no so its...