La Quinta Inn & Suites by Wyndham Cocoa Beach Oceanfront — Hotel in Cocoa Beach

We were very surprised by this hotel and Staff. I started a travel agency and I have been booking travel and hotels-- this time for my self and family. After researching for weeks on all my travel sites, air bnb and VRBO---we decided to take a chance on La Quinta Inns and Suites. Why? We wanted beach, beach, beach! There were 6 of us. We rented two rooms with beach/pool view.We flew into Orlando and took an Uber to the hotel. We arrived early around 12 when check in is at 4. We had the intentions of checking in our luggage and head to the beach and pier. We were greeted by Claudia and Andrew who were extremely helpful and professional. The internet was down so they apologized they could not check us in yet and if it would be okay to wait and they would check in our luggage. Before I finished getting my swimming suite out to change they were able to check us in. They took great care of our group, explaining the hotel, breakfast, pool area, beach and the next door pier. They took their time with us and included the people that were behind us. We never felt rushed even though they had a backup of work and checkouts due to the internet being down.We had two ocean/pool view rooms that were clean spacious rooms with tile/laminate floors (no carpet yay!) and very large balconies with great views (there are even better views when you book direct ocean views). I was really surprised because of the brand La Quinta being a very budget friendly hotel. Our family from Florida also brought their two little dogs as this is a pet friendly hotel. Claudia and Andrew told us where all the spaces the dogs can go and great dog friendly walks, park and beach!!!!! A bonus to this trip was that there was a manned rocket launch when we were there. The front desk does have a little board announcing all the rocket launches and times. The rocket was launching at 3:52 am. Everyone in Cocoa Beach tells you to walk to the beach to watch the rocket launch. After talking to the owners of the beach chair rentals (right past the walkway from the hotel) he told us it was an inland launch (most space x launches are) and that you need to look over the hotels with the red tile roofs not towards where the space shuttles used to launch. After realizing this and noticing the views from the balconies of the front doors to our rooms on the parking lot side--we realized we would be able to see an unobstructed view from there on the fifth and sixth floors---and we were correct! What and experience and view!!!! Very recommended to stay at the hotel and watch the rocket launch on all inland launches.Breakfasts are available everyday---Eggs, Omelets, pastries, yogurts, oatmeal, biscuits and gravy, waffle makers, etc. It was a great start to the day and a wonderful money saver on one meal for the family.The last thing I would like to mention is a very bad interaction from a rude guest and the afternoon/evening guest agent. This guest was completely awful, rude and said some very racist remarks regarding some guests attending an international futbol (soccer) event in Orlando. She was extremely verbally aggressive and rude towards the young desk Agent. He tried to handle the situation very professionally and in a very calm manner. After around ten minutes of continued harassment, the desk agent explained that if she did not calm down and leave the lobby she would be asked to leave the hotel. This enraged her further and he tried to calm her down and inform her that he would have to call for a police assist. The lady eventually left to her room to call management. We were able to let him know (Cody) that those of us in the lobby and pool were witnesses. I stayed with Cody as he talked to his manager on the phone so he would feel safe and secured. He handled himself with such grace under such duress that I was proud of him and I just met him. Claudia, Andrew, Cody and Rachel---plus the very helpful facility staff that I did not get their names---You are all...

TURN UP THE VOLUME OF ATTACHED VIDEO. I was a Wyndham Rewards member for several years, initially drawn in by positive past experiences at a couple of their hotels. Based on that, I even got their co-branded credit card, thinking it would be worth the investment. However, after committing to their loyalty program, every single stay I had at a Wyndham property was a disappointment.

The final straw was our recent stay at the La Quinta Inn in Cocoa Beach before a cruise. It seemed like the perfect place—right on the beach with an ocean view—and it required a significant amount of points for a single-night stay. When we checked in, everything seemed fine. That evening, we noticed that beach access was closed due to construction for a drainage pipe project, but at first, it didn’t raise any major concerns.

Then, we tried to sleep. The entire night, we were kept awake by the constant beeping of construction vehicles reversing—something they had to do repeatedly as they cleared the path for the new pipe. It was relentless. While I fully understand that Wyndham has no control over city construction, they do have control over their guest experience. A simple heads-up at check-in that our assigned room was directly next to all-night construction would have allowed us to request a different room, maybe one further from the noise. But that didn’t happen, and we were left to suffer through a sleepless night.

This experience was the perfect representation of my time as a Wyndham loyalty member: high expectations based on past experiences, only to be let down time and time again. With this stay, I’ve officially had my last Wyndham booking. If you’re considering their loyalty program, my advice is...

This hotel has great customer service. It is quiet and has it's own private entrance to the lovely beach. Convenient parking on site was free, which is a plus. There are only a few things that keep it from having a perfect score. There was sand every where in the room, especially built up in the corners. I think it is more evidence t because of the laminate floors in the rooms. I did not particularly like there being sand in the bathroom, that even I could not get up with a towel. There were a few cosmetic things that you will see in my pics that need attention or to be discarded. Normally, these things would be deal breakers for me but I tolerated them because everything else was okay. These things include scuffed furniture, water damage to artwork, door of ac unit keeps falling off, you let paper roll broken-would not stay closed, shoddy painting, etc. Also, when we returned from the beach we noticed there was no shower to clean sand off prior to getting into the pool. I did notice it was because the maintenance crew had not re-installed it a couple of days later. This hotel may want to put more of a fire under maintenance, they seem to work slow and took 3 days to do a job that could have been knocked out in less than half a day with less people. They were working on replacing planks on the deck and and apparently the shower. In any case, I think I would...