Buffalo Wild Wings — Restaurant in Colorado Springs

Just stopped into this location with a buddy of mine in a great mood after seeing the new Deadpool. After watching the bartender walk to a table and back behind the bar we decided to sit at the bar rail to make her life easier. After being ignored for several minutes, a simple hi guys or I’ll be right with you or even a smile would have sufficed. My buddy scan and ordered from the barcode and I and pulled up the app about 3 minutes after he ordered. During this time still nothing from the female bartender wearing a Yankees shirt. I tried ordering from the app and it wouldn’t display the menu. Only my rewards were showing up and things I could order using my points. I told my buddy I know there’s a happy hour menu somewhere, I just don’t know why this app won’t show me. So, I waved down the bartender and asked if she could help me with the app. She reluctantly came over and still didn’t even greet us with anything other than irritation. Then informed me in a belittling way you can only order Togo from the app. I told her I wasn’t aware of that and I have used it to check in and order previously. She told me I was wrong, but in a rude way, making it known that she worked there for 14 years and I’m flat out wrong. She said I could only use the barcodes that are taped at your seats. At that point I said I used to manage a BWW and we were able to order through the app. When I said that she just walked away. She came back shortly after with water finally. She then asked if my store was a franchise and I said yes. She lightened up a bit and says maybe that’s why, they can do different things. At this point my body was like I don’t know what her problem is let’s just go. We came here to hang and laugh after enjoying our movie and she is sucking all the joy out of him. I agreed and put my food in to go on the table barcode. While I was checking out she came over and asked if I just wanted to order through her and I said I was already checking out. My buddy then she if she could make his order to go. Shortly after a cook came out and told her to calm down or chill out, can’t remember which one exactly. She didn’t pay us any mind again until our food came out, his was to go, mine was not. She asked if okay with it as is and I said well I ordered it Togo. So I asked for boxes and she asked if she wanted me to do it and I said I got it. I did ask for a side of parm garlic and she did get that for me.

I have managed a few bars in town and have worked fine dining as well. This was some of the worst service I’ve ever received. My buddy also has a decade of service and we agreed this was some of the worst service we’ve received and honestly if you guys tolerate this behavior it speaks volume about your leadership. I hope you do something to rectify this situation because it’s a bad look for BWW. This was the first time I didn’t leave a tip and couldn’t have left faster. We took our food and are at another bar. This bar even asked if we wanted anything to drink and are letting us eat our Togo food even though they...

Do NOT go to this location. The food is great but the service is absolutely TERRIBLE. I had filled out a survey explaining our atrocious visit to this location a little over a week ago, was contacted by phone once by the manager (couldn't answer because I was at work), then I received an email asking when a good time to contact me was and I have YET to receive another call or email after responding. Shows that the quality of service is terrible through and through. When I go back to Bdubs, I'll make sure it's never this location.

Revisited 05/20/21: Still giving it a solid 1 star, but this time more so because of the food rather than service. Had a 50% off sent to us and decided to try it one more time, what a mistake that was. The burgers and dessert, pretty great honestly. The service was mediocre, sat there waiting for take-out for over 15 minutes (as two different managers came out, didn't acknowledge me or anyone else waiting) past the time it was due just for someone to make our ice cream. The worst part of this entire experience was the wings though. We got the most overcooked, dry, flavorless wings I've ever had in my life. While the burgers and ice cream was fine, the thing they are KNOWN for was absolutely terrible. We even ordered the bone-in wings which were NOT the special on that Thursday night (boneless wings are on special on Thursdays currently) and they were still messed up; I'm sure they weren't getting too many bone-in orders on the boneless wing special night. All in all, Buffalo Wild Wings usually has good food, decent service, but absolutely none of that at this location. This is the most disappointing, dissatisfying restaurant I have EVER been to and after giving them another chance after nearly two years of refusing to eat at this location, they've proven to me time and time again that this is without a doubt the most pitiful restaurant I've ever seen. Not even Gordon Ramsay could save this place, eat at your own will.

Re-revisited 6/28/22: Get an order for delivery. Get wings with no sauce because the Doritos sauce is no longer available but still shows on the app. Instead of calling to ask what sauce I'd like instead or doubling up on my other option, give me naked wings. Call to discuss the issue,.told we will receive a refund. It is now July 11th 2022 and still no refund, and now their system magically can't find that order. This is the most embarrassing excuse of service in the entire food industry. DO NOT GO TO...

I would seriously reconsider this place for a future meal.

My recent dining adventure could be featured on an episode of 'Dining Disasters Unleashed.' When we placed our food order, it felt like the waiter had embraced a 'one dish at a time' philosophy, turning our meal into a suspenseful mystery thriller. We eagerly waited for the next surprise, wondering if our dessert would arrive before the main course!

It was like a slow-motion relay race where each dish had its moment in the spotlight, leaving us to wonder if they were training for the culinary Olympics. By the time the last person got their meal, I almost expected a drumroll and red carpet entrance.

Drinks? They were like elusive treasure chests, hidden somewhere only the staff knew. We contemplated sending out search parties. And don't get me started on the place settings – it was like playing a game of restaurant bingo, except we never got the right combination.

As for the food, it had its quirks. The fries were so overcooked they could double as kindling, while the wings were the dependable cast members trying to hold the plot together. The legs? Well, they were the drama queens, stealing the scene with their over-the-top overcooking.

I want to give a shoutout to the staff; they were like the seasoned comedians handling a tough crowd. I'm pretty sure they've mastered the art of apologizing, and I can imagine they have some hilarious stories to share after their shifts.

The manager, though, seemed like the captain of a ship with a skeleton crew. It's as if they were attempting to run a gourmet restaurant with a kitchenette and a microwave.

Now, here's a plot twist: my suggestion to the restaurant. How about tuning in to Gordon Ramsay's 'Kitchen Nightmares'? It's like a reality show version of 'Survivor' but set in the kitchen. You might find that the executive chef needs some tips on timing and managing orders efficiently. And maybe, just maybe, the owner can play the role of the hero who takes corrective action to save the day.

In the end, our dining experience was more like a comedy of errors, and I sincerely hope this feedback helps the restaurant iron out its quirks and turn it into a five-star...