Kuhio Banyan Club — Hotel in Honolulu

We found BED BUGS at Kūhiō Banyan Hotel!!! Stay away!! Even worse, management is rude, terrible and will not refund you for used OR unused nights, even if you bring live bugs to the front desk and show that you were bitten. Talk about a health hazard. The clerk actually tried to insinuate we brought them in, which is so wrong. We’re fastidious people who react badly to the bites, so I can 1000% guarantee we did not bring those bugs in. We never have ANY pest control problems at home.

Their only solution was to switch our room, which we declined because bed bugs can travel between walls. How could they guarantee another room was bug free? 1/3 of people don’t react to the bites, so no complaints don’t mean no bugs. And how many guests were unaware and mistook the bites for something else? After how we were treated, the trust was gone.

We made the mistake of choosing this hotel instead of a national chain because we wanted a kitchenette and to support a local business. Never again. The rest of our group went to national chains with zero problems.

Things other reviewers complained about that we were willing to overlook:

The nightclub downstairs that pumps the bass with clubgoers screaming from 1-3:30am. We were far enough away, it was just tolerable. But I can’t imagine being in the rooms right above the club. Noisy downtown location in front of a busy bus stop (constant traffic) Dated decor and run down, slummy apartments right next door Can’t open windows & the window AC can just barely keep up with the heat Bathroom jalousie windows are stuck open with no other ventilation so the bathroom stays humid and smelly Hot water takes forever to come on Front desk closes at 10pm so if you need anything you’re SOL until the morning or $45 new key charge. Don’t get locked out! No free parking included or anywhere nearby

We were ok dealing with all of that, but BED BUGS are a dealbreaker!! To ensure we didn’t bring them home (they can be a nightmare to get rid of), we had to throw away our luggage and ziplock all our belongings at the airport, then wash & dry everything at the laundromat before taking it home. At least we saw them. Can’t imagine all the people staying here who may be taking bed bugs...

If you think this hotel is cheaper than others definitely you're wrong . When you are booking this hotel it seems the most cheapest hotel in the area but that's not true because you think it is total price but unfortunately it is not your final payment. ||||If you have a nonrefundable cancellation reservation you will end up paying $40 each single day + $250 deposit + $5 for towels. ||SURPRISE elevator doesn't work that is the last information when you singed everything and paid all. I have a knee problem and I have to go upstairs every day fourth floor. I asked them change my room and of course they never have anything available.||||Asked other guests they told me elevator is broken since they checked in too.||||I brought all the bags to upstairs - no towel in the bathroom called front desk and I asked towel. They send me a house keeper and she wants to go in the room and check the bathroom if I have a towel or not. And guess what i found out they change for towels to beach that is why you need a prove you are a lier or not.||||it's not done yet, ||||-bed is super uncomfortable and itching all night (hope not got bad bugs) ||||- nothing is working in the room ||||-if you need a hairdryer you have to go downstairs to pick it up, but guess what it's not working. Then you need to go across the street and buy hairdryer from target because them hair dryers from 1970s.. ||||Wait not done yet.||||They don't have a reception service after 8 PM, if you lost your room key, you have to pay $50 if your room key doesn't work after 8 PM you have to pay another $50 to open your room door. Everything is old and dirty.||||And unfortunately, the worst part about it when I went to explain all these things the maneger told me whatever they do they cannot make me happy because I'm trying to create problems :) No "sorry " at all. Because guess what it was our faults we didn't read all those bad reviews. ||||If you charge hotel service fee you better at least try to give a service. ||||Definitely I...

If you think this hotel is cheaper than others definitely you're wrong . When you are booking this hotel it seems the most cheapest hotel in the area but that's not true because you think it is total price but unfortunately it is not your final payment.

If you have a nonrefundable cancellation reservation you will end up paying $40 each single day + $250 deposit + $5 for towels. SURPRISE elevator doesn't work that is the last information when you singed everything and paid all. I have a knee problem and I have to go upstairs every day fourth floor. I asked them change my room and of course they never have anything available.

Asked other guests they told me elevator is broken since they checked in too.

I brought all the bags to upstairs - no towel in the bathroom called front desk and I asked towel. They send me a house keeper and she wants to go in the room and check the bathroom if I have a towel or not. And guess what i found out they change for towels to beach that is why you need a prove you are a lier or not.

it's not done yet,

-bed is super uncomfortable and itching all night (hope not got bad bugs)

nothing is working in the room

-if you need a hairdryer you have to go downstairs to pick it up, but guess what it's not working. Then you need to go across the street and buy hairdryer from target because them hair dryers from 1970s..

Wait not done yet.

They don't have a reception service after 8 PM, if you lost your room key, you have to pay $50 if your room key doesn't work after 8 PM you have to pay another $50 to open your room door. Everything is old and dirty.

And unfortunately, the worst part about it when I went to explain all these things the maneger told me whatever they do they cannot make me happy because I'm trying to create problems :) No "sorry " at all. Because guess what it was our faults we didn't read all those bad reviews.

If you charge hotel service fee you better at least try to give a service.

Definitely I...