Super 8 by Wyndham Hollywood/LA Area — Hotel in Los Angeles

I would give this a (-)5 if I could! It was the worst! Definitely go somewhere else!|(We were lucky to find a place a block away that was 1,000,000x better.)||We arrived around 1:45 pm on 7/14/2023. We were checked in, had my ID scanned and card run for payment upon arrival. (Check in time is officially 2 pm but they let us check in earlier).||We were issued 2 room cards for room 408. We needed to use our room key to activate the elevator. While we were waiting for the ancient and slow elevator, we noticed signage next to it regarding COVID-19 and their exceptional cleanliness policies. It was old too, and clearly they don’t think it applies anymore…||Upon entering the elevator, we noticed it had a funky unsettling strong odor to it-we are unsure of what it might have been identified as, but we both agreed that it was unpleasant. I have a sensitivity to overpoweringly strong odors that can be a major trigger for inducing severe hemiplegic migraine attacks, so this was the first indication we were in an unclean environment. ||The cleaning crew had their carts in the hallway and were in other rooms on the 4th floor when we got off the elevator & upstairs. (The hallway was reminiscent of what you see in The Shining, also very unsettling!)||We entered Room 408, and noticed the floor was not cleaned. Not only was there lint and random white threads on the floor, there was a spot by the door that was very sticky. ||The bed was made, but there was a big stain on the bedspread and noticeable stains on the white sheets. The bedspread also had random threads and lint on it as well.||There was a rogue dark hair on the floor in front of the toilet. The shower floor looked stained. The inside of the Mini fridge looked ok but the top was not, nor were the other surfaces throughout the room. The A/C wasn’t on, but the window was open on a very hot day (90°+).||The garbage was empty, but all these other things say to me that this room hadn’t been cleaned prior to our arrival. ||We left our bags in 408 and immediately went back downstairs to report the room needing to be cleaned. We specifically requested to have the sticky floor taken care of. The front desk clerk clearly said they would contact the cleaning crew and have the room cleaned for us, but we would have to leave for them to do it.||Though they didn’t have any rooms available to move to (no vacancy), they did specifically and clearly say that we could bring our bags down to storage while they cleaned our room and to come back later. The guy at the desk said it would be no problem & it’ll be done by the time we return.||We put our bags in storage (in what looked like the kitchen; it was in front of racks of bread for toast & other pantry items on shelves for their free continental breakfast for guests. There were several bags belonging to other guests stored in this same area. There were noticeably tiny black bugs flying around next to the bagged loaves of bread on the racks… I don’t know what they were, but they shouldn’t have been there! Another red flag about the cleanliness of this hotel.||We left for several hours and came back to the Super 8-Hollywood. Upon our return, we had to wait nearly 10 minutes in the lobby before a front desk clerk returned to the front desk to help us retrieve our bags in a secured area.||There was a locked gate between the lobby & continental breakfast area that we had to cross through to get to the storage area to pick up our bags before going back up to 408. ||He seemed like he was inconvenienced and irritated about unlocking and opening the gate for us to collect our bags. This was someone different than who was there to check us in.||We went back up to 408 on the funky smelling elevator. We discovered that absolutely nothing had been done, outside of the bedspread being changed and the pillows being rearranged. The floor was still sticky, there was still lint on the floor, and the rogue hair in front of the toilet in the bathroom floor was still there, as well as all other surfaces still being uncleaned. It isn’t too much to ask to have a clean room, as it is their job to do and they didn’t even provide that, so we shouldn’t be obligated to pay for something we never received.||We went back down to the front desk to talk to the clerk on duty and he said he had no control over the lack of cleanliness , despite the 8.5x11” printout taped to the wall about exceptional cleanliness because of COVID ordinances, that was outdated and ignored. Any communication between the prior front office clerk & cleaning staff apparently did not happen or was not communicated correctly. The current clerk stated he was not aware of the cleaning request but later said he was told by the prior clerk that it was 407 that needed cleaning and then acted like we were wrong and took no responsibility for the conversation or actions that took place earlier in the day that we had with the first clerk.||The new clerk on duty was argumentative, rude and unwilling to do anything about our situation. After a prolonged period he said the cleaning crew had gone home and there was nothing he could do. He acted surprised and dumbfounded that we wanted a refund. ||I requested the manager on duty. He said there was no manager available and absolutely refused to contact the manager. We were yelled at, repeatedly emphasizing that the manager was unavailable, and wasn’t going to be there until Sat 7/15 from 9 am to 1 pm, who I would have to talk to about getting a refund. ||He would not give me a direct number to the manager, only the number to the front desk, and it took several attempts to even get that. The only options at this point were to stay as is or to check out,both of which resulting in talking to a manager later for resolution, something this clerk apparently knew nothing about and claimed to not be able to do anything about this situation.||We did not appreciate the rude and inappropriate treatment we were on the receiving end from this front desk clerk.||At this point, we really wanted to get out of there ASAP & see if there was somewhere else we could get a room. Being late on a Friday night, our chances were slim, but we found a place down the street with one room left. We returned to Super 8 to get our things, returned the room cards and left.||It is a given that guests receive the services and amenities that they agreed to and paid for. Super 8 did not comply with any of...

First, let me explain my situation briefly - I was scheduled for a surgery in Hollywood. This was the cheapest hotel so I booked my stay for 2 nights. On the day I was scheduled to check in, the surgery was cancelled, therefore I no longer needed the room. I called in hopes of getting waived the cancellation fee. I first called the front desk. The guy automatically sounded annoyed. He told me he couldnt cancel my stay (really?) And that I would have to call Wyndham Hotels. He didnt have the number (really?) and suggested Iook up the number online..I did. For the next hour, I was going to hoops and hurdles being transferred from person to person. Some of these people included customer care, booking.com, and reservations. Some of them put me on hold in order to call the hotel and speak to them themselves but they returned saying the hotel was not picking up. Got disconnected. So eventually I called the hotel...they picked up but didnt talk. I know because I could hear things in the background. I did this 8 times. Finally, the annoyed man at the front desk answered. He immediately told me as long as I cancel it before checking in, I would not get charged the cancellation fee. This answered my question so I hung up. But then I thought...well, why did he not just tell me that to begin with?? This made me wonder if he was just telling me this to get me off the phone and off his case. So, just to make sure...I called back. I began with "I'm sorry, sir, but I just called about the reserv-" ...that's when he cut me off by YELLING at me with "why are you calling me about this again?? Why do you keep calling me??" ....at that point, my issue was not with the cancellation fee but with his attitude. I reminded him that he is in customer service and would not be talking to me like that. I requested his name and the person above him. He hung up on me. I called back 5 times. No answer. I looked up the number to corporate, spoke to someone in customer care regarding my experience. They called the hotel back for me, spoke to the rude man, and got everything taken care of for me regarding the cancellation. I have never been put through more hoops and have never spoken with someone so completely disrespectful, unprofessional, and rude in my life!!! I am glad the surgery got cancelled and that I didnt have to stay at this place and deal with this man in person. If I could give this a - star rating, I would. Oh, and the man's name was Josen (got his name from the helpful customer care rep). If Wyndham Hotels cared about professionalism and customer service whatsoever, this guy would be terminated...

Honestly, it's not a bad place to stay if you're not staying long term or, as was our case, need to be in a specific area of the city. There's a really nice Target across the street, and I didn't feel unsafe walking around. We had a 4th floor room, and the view was lovely! There are a few homeless who skulk around the area, but it IS California. We couldn't hear much street traffic from inside the room, and there's evidently a club next door that we didn't know about until we walked by it on our way back into the hotel on our second night there. The room was small, but clean, and had a coffee maker and refrigerator that worked rather nicely. Bathroom probably needs an update, or maybe even a REALLY good deep clean, but it was otherwise fine, I didn't feel gross using it. They do need to hand out more towels, though, we ran out on our final day.

We didn't use the free breakfast, but it did smell wonderful.

Biggest con of the whole place would have to be that GOD AWFUL parking lot. It's small, difficult to get into and out of, and since evidently no one in California can park (this seems to be a state-wide issue, as we ran into problems in Sacramento, too), it's very hard to maneuver. Twice, my partner had to get out of the car and physically guide me out of the parking lot so I didn't hit anyone else parked there; everyone just seems to park wherever the hell they want without fear of consequence.

However, I do drive a rather nice, newer car, and I didn't feel unsafe or uncomfortable leaving it there overnight. The parking lot is watched by cameras, and despite the homeless wandering around, no one but employees and hotel guests looked to be going into the lot. I kept an eye out (I'm SUPER protective of my car), and never once caught sight of anything suspicious there.

All in all, 3 out of 5, amazingly average experience (aside from that parking lot, that place is hell). I'd recommend this hotel to anyone who needs a decently located, nicely priced room for...