GameStop — Local services in Los Angeles

Very cool knowledgeable staff! Carlos has a great team of people that care about satisfaction of the customer. The store is clean and has a following of regular customers including myself that shop there. A very convenient location demographically placed in a high traffic sidewalk plaza. Plenty of choices in the plaza to find a quick bite to eat. My favorite store within walking distance. Have been shopping here for more than a couple of years now and have never been disappointed with each visit. *Update - I was able to call ahead to see if a particular game was in stock like I have always done in the past. The representative Jessie was able to find me a copy and place it to the side for only a very short time until I arrived. I happen to live less than 5 minutes away and because he remembered me was able to help me and my daughter complete our transaction. I love the service and all of the staff who work there. It is always and enjoyable experience whether I'm just browsing or there to purchase. They also have added more cool collectibles to choose from. And from many different...

I went to this store to buy the GameCube game Lord of the Rings: Return of the King to play on my actual GameCube. I also asked for a GameCube-specific controller so I could play it in multiplayer mode.

Despite clearly requesting a GameCube controller, the staff sold me a Nintendo Switch controller and assured me it was compatible. When I got home and opened the box, I realized it was not compatible, and there was no adapter included.

I called the store immediately and was told to come back the next day when a manager would be available to help. I returned the next day, only to be told they couldn’t do anything because the box was opened—even though I only opened it because they told me it would work with my system.

They knowingly sold me the wrong item and then refused to refund it, despite the fact that I explained the mistake was entirely theirs. It feels like intentional deception. They took my money under false pretenses and then smiled as they told me they "couldn’t help." This is dishonest, unethical, and...

I have procured many a packs from this establishment and have unsealed a great many as well, yet not a single grand prize "hit" hath been revealed unto me from any such lot, this all being in matters pertaining to Pokémon.... Verily, I find myself sorely disheartened by these most lamentable results! "Yet, in the matter of sheer abundance, I must confess that I have indeed amassed a most prodigious quantity of Pokémon cards from this very place—an amount most worthy of note. However, as fate would have it, from the time of Christmastide until this present hour, there hath been a most grievous and vexing dearth in the Pokémon department, a scarcity so dire and unrelenting as to border upon the realm of a nightmare itself. I do bestow upon this establishment a rating of three yellow stars, no more and no less, for such is the measure of mine esteem. Nevertheless, I do extend my recommendation to those who would seek to procure their wares here, yet I bid thee exercise due caution in...