Topgolf Charleston — Restaurant in North Charleston

Our family was in Charleston for a baseball tournament. We decided with two other families (total of 12) decided to visit Top Golf for my birthday celebration. When we arrived we were greeted by a young lady, who advised that the wait would be 1.5-2hours. She asked if we could split the party as long as it was on the same floor and I told her that would not be a problem. I provided her my cellphone number and also my husband's number for the second bay. We ordered food and hung out to pass the time. We seated ourselves in the bar area in a large booth and waited about 15 minutes for a server (I believe it may have been shift change). When the server came around we all ordered food and drinks. Our food arrived and we ate. By this time it had been about 1.5 hours, my husband went to the counter and asked about the bays. He was advised that a Platinum Group came in and it bumped us down and that it would be another 45min to an 1hr wait. We decided that we would continue to wait. We went ahead and did all of the birthday festivities and by that time, the 45 min had lapsed. My husband went back to the front counter and he was advised that our party had been bumped again for a Platinum Team. He requested to speak with a manager and he was greeted by Tiani, the Hospitality Manager. He explained the situation and she advised that there was nothing that she could do and that now we would have to wait an additional 4 hours. My husband kept trying to explain the situation and she provided a very smug and sarcastic "I understand", "There's nothing I can do", and "Platinum members pay $5,000 a month to play". The young lady who greeted me at the front tried to explain everything to her and she completely dismissed her. She refused to do anything at all the remedy the situation. My husband asked if she would be willing to at least provide a discount or an appetizer for the wait/service and she replied "absolutely not!" It felt like a bait and switch tactic. She continued to be snide and sarcastic, making comments under her breath. She provided cards for managers that no longer existed, the phone numbers were disconnected. Other members in our party even tried to reason with her and nothing. Again, we had 3 families, that spent their time and money at this establishment. In addition, this was their first time ever going to Top Golf and it was absolutely horrible. The waiter we had was AWESOME and he was extremely apologetic for all that was happening! He took something off of our order and gave me the bill for $33.86. I provided my card to him and signed the receipt and provided him with a tip in cash. The two other parties spent about $80-$100 a piece as well. After that, we went to spend my birthday at another attraction park, but I was really looking forward to Top Golf and was completely disappointed. We have frequented Top Golf where we live and we have never experienced this type of service. I thought the event was over and I would move on with one of the worst birthday experiences. The next day, I was reviewing my bank account and I saw that I had a charge for $84.10 on my card. I knew I didn't pay that! I immediately called Top Golf, Charleston, and I spoke with Hailey and then Jennifer. Apparently, someone, I am assuming Tiani decided that I needed to pay the full tab $74.10 and then added a $10 tip on my card and somehow signed the receipt. That is fraud and is punishable by law. One of your employees has willingly put themselves and your establishment at risk. The thought that an employee felt that they had the right to violate me in that manner is completely unacceptable. Hailey and Jennifer were wonderful, but I believe that more needs to be done. We had 3 families that had to go through this terrible service and 2 of the families had never experienced Top Golf. In addition, the criminal behavior that occurred on my card, is completely...

Updated Post (01-15-25):

It has been nearly three weeks since I posted this review, and I have yet to receive any response from Topgolf regarding my concerns. No one has reached out to address the unacceptable behavior of Shane or the appalling customer service I experienced at the Charleston location. This silence further confirms how little they value their customers and their feedback.

Topgolf’s lack of accountability is disappointing, to say the least. I gave them the opportunity to make things right, but it’s clear that guest satisfaction isn’t a priority for this location or company.

To anyone considering visiting Topgolf Charleston: proceed with caution. My original review still stands, and the lack of follow-up only adds to my frustration and dissatisfaction. I hope the company takes steps to address these ongoing issues, but as of now, my experience remains unresolved.

Review:

I have never been treated so rudely or unprofessionally in my life as I was by Shane, the so-called “manager” at Topgolf Charleston. His behavior was condescending, degrading, and outright embarrassing. This isn’t even the first time he’s been blatantly rude to us—every single time we’ve visited this location (and we’ve been here 2-3 times despite living in New York), Shane has gone out of his way to treat us like we’re beneath him.

Here’s what happened during our most recent visit: I reserved a spot on the waitlist at 9:30 AM, with the system telling me our bay would be ready by 11:30 AM. We waited the two hours patiently, but when we arrived, we were suddenly told it would be another 2-4 hours. Frustrating, but fine—we decided to leave and head home.

Twenty minutes into the drive, I received a text saying our bay was ready. How does that even make sense? We immediately turned around and started the long drive back, rushing so we wouldn’t miss our spot. But then, while we were only 10 minutes away from the location, I got another text saying our spot was no longer reserved, and we’d have to rejoin the waitlist. After driving over 2.5 hours at this point, this was infuriating.

When I arrived to try and sort things out, Shane stepped in and immediately made the situation worse. He pulled me aside and spoke to me in the most condescending tone imaginable, saying, “We’re not dicking you around. You said you were here, and you weren’t. That’s not on us.” His unprofessionalism was astounding.

When I asked what could be done so we could still play, he coldly said, “You won’t be playing today.” I was stunned and asked if there was really no way to accommodate us. His response? “No, you’re banned for today. Consider yourself lucky it’s just today.”

This interaction was humiliating and completely unnecessary. Shane’s temperamental, condescending attitude is absolutely unacceptable, especially for someone in a management position. It’s clear that he has no respect for customers, and based on my repeated bad experiences with him, it seems he thinks it’s okay to treat paying guests like garbage.

Topgolf Charleston clearly doesn’t care about their guests, and this experience has completely ruined my day and my opinion of the company as a whole. While Shane is managing I could never recommend this location to anyone. Stay far away, unless you want to be treated like an inconvenience rather than a valued customer.

This place deserves ZERO stars. Topgolf should seriously reconsider who they put in charge because Shane is the most unprofessional and rude manager I’ve ever encountered. Don’t waste your time...

I have been to several Topgolf and this has by far been the worst one. It has plenty of potential, because the setup is nice (Although I don't quite understand the purpose of covered parking only to still have to walk out into open area, if it were raining. So the garage for lack of space makes sense, but why not just have a covered walkway to the the entrance?). Anyhow, I attended for Nephews 5th bday party. He insisted on going to topgolf. So we went. The welcoming staff was very attentive and jovial to people coming through the door. Even gave my 2 year son a coin so he could get a golf ball from the dispenser. AND that's exactly where customer service stops! Its sad that the hourly employees have more service skills than the managers. When we arrived to the bay there was an 8? person limit. When booking, it clearly says up to 12 children. Not making it an issue since there were other things some of the kids who werent playing could do, we didnt object. As they have foosball, rooftop, putting area, and plenty of tvs and sectionals. It was a nice day. However, the managers found it convenient to keep coming to our area with one extra person occasionally coming by, BUT a few bays down was having a good olé conversation with a party that had over 12 people at their bay. I guess different rules for different tones. The next issue was with one of the managers. Mr. Shane. Actually, both Mr. Shane and Mr. Mark need some more training. I guess since the location is new, they have a lot to learn. My biggest issue arises when I was holding my two year old who was wearing crocs. He managed to kick his right croc off without me noticing. I was on my way walking inside the door when another customer got my attention to let me know my son's shoe came off. I questioned them how it ended up under a table at the bay, they explained that the manager kicked it under there after he saw it drop. What type of manager does such a thing? I found that hard to believe, so I politely asked the person which manager did that and they pointed to him. Nicely, with my 2 year old and croc in-hand I asked him, "Why did you kick my sons shoe instead of picking it up and handing it to me?" And in all fairness that is something that he didnt have to do, but being a manager its what one would expect versus kicking it. He might as well had left it there. His response "I didnt kick, I just scooted it". lol. okay, so we're playing the word usage game -- great managerial skill #1. I simply respond "Next time, I would appreciate, for me or whoever else, you at least notify the adult of a child who loses their shoe, even if you don't pick it up." He looks with a dumb look on his face, so I give him a better scenario. "Mr. Shane, if you were walking pass me and dropped something, I would not allow for you to keep walking and just kick it to the side. I would (1) at least notify you that you dropped something OR (2) pick it up myself and hand it to you. Simple." It's the small things that turn potentially good experiences into "I wouldnt spend another dime with this establishment". Good job Mr. Shane and Mr. Mark. I'm sure you will do just fine without my couple hundred dollar contribution in the future, but please DO BETTER for other patrons who look to create memorable memories at your place of employment. Again, the youth that work here seem as if they would run this...