YOTELPAD Park City — Hotel in Park City

I am completely disappointed in this hotel and will never ever stay at one again. I can accept the fact that it is not the fanciest hotel; i signed up for that part knowingly. But what I cannot accept from a hotel..any hotel..is poor customer service. From the minute I checked into the hotel I was aggravated by poor customer service. Prior to my checking in, my daughter, had dropped my heated ski gloves off at the hotel(she had also placed inadvertenly in the glove bag her ikon pass). When I checked in I asked for the gloves bag. The front desk person indicated that she saw that it was recorded as having been delivered but she could not find the gloves. She said she would get in touch with me about this but she never did. When I followed up with the front desk, she was gone and she had not shared this issue with the new front desk person. I had to share this information with the new front desk person who said they would look into it. Well 5 hours later nothing had happened and I followed up with the front desk person..who was again a new one and had no idea about the problem. Well it took me dealing with yet a 4th front desk person (who knew nothing about the issue) until I asked to speak with the on site manager. The on site manager knew nothing about the issue so for the fifth time I had to explain the circumstance. The on site manager started an investigation and they discovered that the glove bag had been delivered to the wrong person (who by the way was asked "is this your bag"....she responded "yes". Was my name not on the bag? ) So the bag was delivered to the wrong person. The bag was retrieved from that person. When I received the bag the gloves were soaking wet and the ikon pass was missing. Seems like someone had a great time using my heated gloves and my daughter's ikon pass. Regardless, the onsite manager had indicated that the general manager, Sarah Wilson, would be in on Thursday, and would be in touch with me about a way to compensate me for the aggravation. Well guess what! I HAD TO INITIATE THE REACH OUT TO THE GENERAL MANAGER. When I connected with her she told me she had no idea that she was supposed to have reached out to me. We talked about what happened and then she told me she would be in touch with me within 30 minutes to advise me of how the hotel would take care of me. Well three hours later I had not heard from her so I called her. The compensation was quite lame, but really my point here is how awful the customer service is here. In my experience, the way employees behave comes from the top down. If the general manager didn't think it was important to follow up with me after 30 minutes as promised, then why would the other employess, i.e., front desk staff, think it was important. The staff here is taught by management that the customers aren't important. DO NOT STAY HERE IF CUSTOMER SERVICE...

My family and I arrived late Christmas night after traveling all day to find one of our two rooms was canceled without us knowing. We luckily got our second room after three hours of dealing with it. We found another family this happened to and they didn't get the second room. They had to put 4 adults in a tiny room. It's hard to believe this is possible. The rooms are very small. If you book two or more rooms don't count on both rooms being available when you arrive. I guess this is common with this hotel.

Coffee...I don't mind paying for coffee but it should be good coffee, not Keurig coffee at $3.95 a cup and no creamer. There was a Nespresso machine in our room but no pods available. You can't get these at a grocery store, they're only available online. Keurig is the lowest form of coffee and its the only option so you have no choice to pay their dumb prices. It was frustating.

We stayed for 6 nights, and no one came to clean our room, offer fresh towels, or get our trash. We didn't have extra trashbags to replace once we took our trash out. I was confused why we had zero services but still paid $175 for services.

No blackout shade. The room is daylight at night. Bring an eye mask.

The pros.

The ski locker was incredible. The people who worked it were top notch. This was a great service.

The parking garage had plenty of space.

Big refrigerator and full size dishwasher.

Plenty of cabinet storage.

Towel heater in the bathroom....soooo nice!

Friendly...

My 10 year old son and I had a great stay at the YotelPAD. Last year, we stayed at another Park City property and between their "shuttle service" having been booked months in advance, and our inabiility to make it to the Canyons parking lot in under an hour (it was a five-minute drive from the hotel but traffic was insane), we swore we would find something in walking distance of the base gondola and orange bubble lift this year.||||Most of the hotel rooms in walking distance run around $1,000 a night, so $376 a night felt great. The hotel room is actually a tiny condo, so it has a fairly complete kitchen and a convertible layout that goes from queen bed and two bunks at night to a comfortable living room at day. Very convenient. Plus, Smith's (the local Kroger) and Whole Foods are a short drive and easy to get to after ski traffic dies down. Main Street in Park City is a short drive too if you're looking to eat out.||||There's a very easy to use ski and boots valet area at the hotel, with friendly valets to store your stuff. They even have boot driers they place your boots on at night!||||In terms of getting to the lifts, it's a short (5 minute-ish) walk to the plaza with access to both the gondola and orange bubble lift. However, in the morning, the walk is either uphill or up stairs, and I imagine some folks might find it difficult. If you're fit enough to ski, it should be no problem.||||In terms of value for money, this place is ideal and we look forward...