KITA — Restaurant in Utah

Service was enthusiastic yet incompetent. Food was creative yet poorly executed.

Starting with the host, we called to confirm our timing for arrival. We likely should have been told that the group in front of us was going to need an extra 20+ minutes and we could arrive at a later time. Instead, our large group arrived and was told that we should find another bar to get a drink at before our reservation. It made us look disorganized to our group and made our group uncomfortable, as we just stood around for 20+ minutes.

Once we were in the private dining room with our 17 guests. The table was a bit too small for a group our size, we were not warned that we would have to get comfy and snuggle with our teammates. We had one person not show, the host nor our waiter realized that we could remove a seat from the overstuffed seating. I moved the seat out away from the table, to make some space. After watching the waiter walk around the chair for about 30 minutes. I had to suggest to the waiter to remove the chair to make more room to accommodate service.

The waiter was asked by me, the host for the evening, to explain to the table that they should order an entree, soup and salad, that we have ordered apps for the table. No discussion with the group happened from the waiter, the team was a bit confused about what they should be ordering.

Then there was the timing. I ordered miso soup, it came out along with my entree. The group ordered sushi & crudo. They were ordered as an appetizer, however they came out after entrees. The restaurant did give us ~3% "make good" by removing some items from the bill. They should have removed more from the bill and if they had brought out some desserts, a fairly common hospitality move, would have made the ineptitude more tolerable.

The food was mostly mediocre bordering on not worth what is being charged. We were told that the restaurant was experiencing a large amount of employee turnover which had contributed to the sushi bar being way behind. However we weren't told why we weren't warned about this latency when ordering.

Only a single steak was to the correct temp, it was the well-done order. The med-rares were still purple in at least one case. The steaks were over-salted, in my opinion. They didn’t look or taste like the high quality steak I am used to getting at the ~$100+ price tag.

The courses were not steady, nor timely. We had long waits between food coming to the table. We had apps come when a dessert course should have been served. Overall, nothing happened like one would have expected.

Even the pork chop which they asked for a preferred temp, was not to the correct temp.

Many drink glasses were empty, often.

Overall we spent about $240/pp all included. In short, we overpaid for mediocre food and ultimately incompetent service.

Notably there were small groups in the main room that seemed like they were enjoying themselves. I will never book a large group there again. Not sure I will need to give them another try for...

Oh My, What a Resort Experience! I’ve been visiting resorts for over 50 years, from California to Colorado, and I can say without hesitation that this was one of the best dining experiences I’ve had anywhere in the Western United States.

While visiting Salt Lake City, I made a trip to Park City and was struck by the incredible growth at Canyons Resort. During my exploration, I managed to secure a dinner reservation at KITA—and what followed was an unforgettable evening.

We arrived early at the Pendry to take in the changes at the resort and decided to start with drinks at Dos Olas Cantina. We were promptly seated outside, where a talented vocal group was performing at Après, adding a perfect touch of atmosphere.

Our server, Chris, was attentive, personable, and highly knowledgeable about the menu. He took the time to recommend drinks tailored to each of our tastes, and they were mixed to perfection. I also noticed Dvonta, the manager, making rounds—visible, engaged, and ensuring everything ran smoothly.

After drinks, we headed to KITA for dinner. At the front desk, Maggie greeted us warmly and seated us in an excellent spot. Our server, Jace, quickly introduced himself, answered questions with expertise, and made thoughtful recommendations. Shortly after, Naomi, the manager, stopped by to introduce herself and chat—a gracious touch that made us feel valued.

Our drinks arrived promptly, thanks to Jack, the bartender, whose mixology skills were on full display. We began with the Firecracker appetizer, karaage fried chicken (absolutely outstanding), and a Hot-Night roll, accompanied by freshly baked bread—an exceptional start.

Throughout the evening, Mai, Daniel, and Unique were attentive without being intrusive, ensuring water was refilled, plates were cleared, and our needs were met. Their professionalism and warmth elevated the experience.

For our main course, we enjoyed an 8oz filet, elk chops, cheesy corn, creamed spinach, and fried rice. Every dish was prepared to perfection, showcasing both culinary skill and attention to detail.

This wasn’t just a meal—it was a complete hospitality experience. The combination of impeccable service, outstanding food, and genuine warmth from every staff member made it truly memorable.

In my book, it’s a resounding Bravo. A trip to Park City and Canyons Resort simply isn’t complete without experiencing the Pendry and the exceptional...

I was appalled by the overall poor service, especially the incredibly insulting service from Dillion, the server. I booked a ski trip to PC 3 months ago, staying at the Pendry. Due to Kita’s convenient location in the Pendry, I made dinner reservations for Valentine’s Day, also celebrating a birthday. At arrival, the 2 hostess did not smile once nor greet us. They stared at me while I walked up and I had to greet them first. We were dressed casually, considering we had a ski and spa day earlier.. we were in relaxed mode. Anytime I book a birthday on opentable, the birthday is acknowledged at any high end restaurant in NYC/ Philly. Shocking that KITA is advertised as a high end restaurant but did not even offer a simple pleasantry of a smile or acknowledging a birthday. Despite booking 3 months in advanced, we were seated in a cramped end table on the wall. There was a Valentine’s Day menu in place of their regular menu, along with a sushi menu. The Valentine’s Day menu unfortunately did not really suit our preferences so we opted for sushi. We asked Dillion to check if the kitchen could offer any appetizers along with the sushi since no appetizers were listed other than the ones on the special menu. He checked and had an off putting attitude when I declined the available appetizers. I may overlook a server’s attitude if they may seem overwhelmed, etc but he had a great demeanor towards the table next to us so that wasn’t it. The sushi was overpriced for what it was. I’ve had better sushi elsewhere for less, the table next to us even agreed. I noticed Dillion speaking to one of the sushi chefs, looking in my direction, with the sushi chef then glancing in my direction.. giving me the impression that he was speaking about my table. He brought the check and just dropped it off at the table, saying nothing. He walks back over to collect the check shortly, to which I requested that I have it charged to my room. His demeanor instantly changed, turning friendly, and brought over chocolates when he brought the room charge check back. I’m not saying that the staff here were discriminating against a younger couple dressed casually but it seems that way. We walked out of “dinner” and went to the Apres Ski lobby restaurant for a second dinner with phenomenal...