Bento Box | Midtown — Restaurant in Sacramento

I have never been more upset after eating out. This is maybe the 2nd review I've ever written. So my girlfriend spends 3 days fasting for a medical procedure, and then asks for bento box as her first meal because she loves the Z roll. We get there, and the service from Anna is fairly good. She's attentive, and I explained my gf was extremely hungry, so she suggested starters that would come out very quickly. And then the food started rolling in. The Z roll has tempura asparagus, but this came without. All the vegetables in the roll seemed soggy, and also, the Wasabi given to us was frankly really bad... I could put an entire glob of it in my mouth and swish it around with zero burn or eye watering. We decided we were gonna let the manager know, so we asked Anna to get her for us, and explained that she's been great, we just wanted to inform the management of some issues with the food. The first thing out of her mouth was, "well, im the head server so I also deal with these things if you want to tell me the issues, but I can't just take them off the bill" first of all, we didn't ask, we ASKED to speak with a manager! So I said, "Thank you, I appreciate that. I'd still like to speak to a manager when they're available." To which she informed me that she will go talk to her, but she was busy taking care of something in the back. Anna returned minutes later and continued her "head server" routine, and realizing she, for whatever reason, believed that I was incapable of paying the entirety of my bill, even though she had made me put a card on file for seats at the bar anyways, so I asked for the bill. When she returned, she almost swiped my card before I had to stop her and let her know I was paying cash. I paid my $120 tab and sent her on her way. When she returned with my change, I told her, "I was asking for the manager earlier, NOW I want to see the manager!" After nearly 8 minutes, a timid, mousy woman emerges from the back and begins a conversation to which I explained that this was the most unprofessional interaction with service staff I have ever encountered. When has a customer ever asked to speak with a manager, and "The Head Server" steps up. If I wanted the employee who had worked there the longest, I would have asked for that. The only response was "I'm sorry" in her timid little voice and a look of discomfort, and like she had better things to be doing. I informed her I was never coming back, whatever that meant to her. And we left. Service is horrendous. I'd go to mikunis down the block if...

The worst way to stop patronizing places is if you are forced to. I just wrote a review not long ago about how this was my go to spot for lunch.

I came in a few nights ago and ordered my usual Korean short ribs but this time I ordered a French 🍸. The waiter informed me that they will try to make it because it’s not standard on their menu.

I told them the ingredients pineapple juice , raspberry chombord and vodka. They returned with a drink that looked bright red and if you know a French martini, it’s more white with a fuzzy, looking pink and yellow tint.

I knew something was wrong, but I tried it and it tasted like a water down version of Robitussin with a lemon twist. I was nice about it and told the waiter I cannot drink it so I asked if I can replace it with a regular martini, the infamous lemon drop.

I’ve been to many restaurants and bars, and bowling alleys, comedy clubs, etc. I can go on and on. Most venues know how to make a standard lemon drop. They also could not deliver a lemon drop it was also nasty. I didn’t taste anything, vodka was absent or bootleg. I can only taste Lemon. The only part they got right was the sugar around the rim.

Let me just say I don’t think they had real bartenders just staff following the recipe book. I informed them that I will not be drinking either drink and I would like to be refunded.

The manager came over to ensure me that this is how lemon drops are made etc. and they didn’t want to keep re making drinks although I didn’t want another drink. 2 drinks is enough to show the bartender had zero skills (prob cutting cost). I don’t understand how they can push this on you without offering you a refund. It was a strong arm 💪 straight up robbery.

If this is how all of your cocktails taste then most people must be drunk when they consume it.

Stop being cheap and throw out the off brand vodka! At least promise to have a standard Lemon drop for those martini lovers.

Not only did they drop the ball they dropped the lemon too. I’ll take my business elsewhere since there is no shortage of places to...

i want to be completely honest and preface my review saying i love bento box and have been a loyal customer for quite some time in both pick-up and door-dash orders. the only reason for my low review is that the most recent time i got a pick up order (two days ago) i got food poisoning as confirmed by my doctor that caused me to miss a day of work and cost me money for anti-nausea meds (which weren’t all that expensive but still). it was quite literally the only thing i had eaten and i wasn’t sick ahead of time. i only called this evening not yesterday because i was quite ill. i got the st. francis and americano rolls (which are amazing and deep-fried - i highly recommend) and the 50/50 roll. i know bento box only uses fresh ingredients and think it was probably just a fluke thing but i was disappointed when i contacted them to let them know out of concern and was met with a somewhat dismissive answer by the manager letting me know there was nothing she could do. i appreciated her well-wishes but would have appreciated a refund even if it was just for the one roll considering i spent $45 total on my visit + a soda added on after supporting them as a small business only to be put out the cost of a day of work and meds. as i mentioned to her, i am not a “karen” and not just trying to get free food but wanted her to be aware. the manager let me know because she hadn’t heard from anyone else there was nothing she could do. i’m a bit sad and disappointed with the response to my concerns but still wanted to leave a semi-good review as in the past i have had no problems or concerns and been impressed. erick was a wonderful hostess when i went in to pick up my order this time and the atmosphere and service is usually great. i would still consider going back as i understand things happen but again, am disappointed in the lack of customer service this time around and would have appreciated at the very least a...