I have never been more upset after eating out. This is maybe the 2nd review I've ever written. So my girlfriend spends 3 days fasting for a medical procedure, and then asks for bento box as her first meal because she loves the Z roll. We get there, and the service from Anna is fairly good. She's attentive, and I explained my gf was extremely hungry, so she suggested starters that would come out very quickly. And then the food started rolling in. The Z roll has tempura asparagus, but this came without. All the vegetables in the roll seemed soggy, and also, the Wasabi given to us was frankly really bad... I could put an entire glob of it in my mouth and swish it around with zero burn or eye watering. We decided we were gonna let the manager know, so we asked Anna to get her for us, and explained that she's been great, we just wanted to inform the management of some issues with the food. The first thing out of her mouth was, "well, im the head server so I also deal with these things if you want to tell me the issues, but I can't just take them off the bill" first of all, we didn't ask, we ASKED to speak with a manager! So I said, "Thank you, I appreciate that. I'd still like to speak to a manager when they're available." To which she informed me that she will go talk to her, but she was busy taking care of something in the back. Anna returned minutes later and continued her "head server" routine, and realizing she, for whatever reason, believed that I was incapable of paying the entirety of my bill, even though she had made me put a card on file for seats at the bar anyways, so I asked for the bill. When she returned, she almost swiped my card before I had to stop her and let her know I was paying cash. I paid my $120 tab and sent her on her way. When she returned with my change, I told her, "I was asking for the manager earlier, NOW I want to see the manager!" After nearly 8 minutes, a timid, mousy woman emerges from the back and begins a conversation to which I explained that this was the most unprofessional interaction with service staff I have ever encountered. When has a customer ever asked to speak with a manager, and "The Head Server" steps up. If I wanted the employee who had worked there the longest, I would have asked for that. The only response was "I'm sorry" in her timid little voice and a look of discomfort, and like she had better things to be doing. I informed her I was never coming back, whatever that meant to her. And we left. Service is horrendous. I'd go to mikunis down the block if given the choice.