Lake Ridge Hotel — Hotel in South Lake Tahoe

Would have picked zero start if that was an option. This hotel doesn’t have any staff to check you in or for any emergency assistance at any time of the day and night! I booked a room here a week before my trip through Priceline and got the confirmation email and the confirmation number. Upon arriving at the hotel at 8:30 pm, there is no front office and they want us to checkin though an app. You should have your telephone number or the booking confirmation number registered by the hotel staff to checkin. Both these didn’t work for us to login into the app. The hotel number and some emergency numbers listed there sent us to voice mail. Literally nobody on site to help with any emergency or help their guests! Someday staying at the location spoke to us and mentioned that they had to struggle to checkin, but their booking number was registered in the app. We had to walk to other hotels around at that time in the night to find another room for the night. Had the worst experience with them! Additionally they have hotels adjacent to them with loud parties that go on all night! You’ll have no peace or quiet if you manage to checkin into the hotel. One of the hotel owners next door mentioned that they frequently have this hotel guests coming to them asking for room since they aren’t able to checkin! I had to wait for 2 hours to get a callback from Priceline to get a refund for my booking! These hotel folks are not fit to be in...

I have never experienced a more unprofessional, unpleasant staff before. It is a contactless hotel, I did not receive the information for the room such as room code/room number, I emailed and called but couldn't get a hold of anyone. By this time, another couple had been on the phone for two hours trying to get their room info and or a refund. Another couple came out and said the staff of the hotel room had yelled at them when trying to get their room info. It wasn't until I reached out to booking.com, who then reacted out to the property that they finally sent the room information over. The booking.com agent even told me that the hotel representative wasn't pleasent. At this point, I was very dissatisfied and wanted a refund. I contacted the hotel, finally got a hold of Lauren and she was the most unprofessional rep I have ever spoken too. She kept getting me mixed up with other customers who she had yelled at previously (honestly think she could have been drunk) she would apologize then immediately be combative. She kept putting words in my mouth but eventually, she said they could offer a 50% discount, then got mad some more and lowered it to 25%. Anything I said set this woman off. I reached back out to booking.com who had to send the email over for the refund and surprise surprise, the hotel never responded. I would highly suggest picking another hotel, there is one called 3 peaks resort down the way who...

The Hotel was ok, but there are better options.||Pros:|Good location|Spacious Room|Clean Enough||Cons:|Air conditioner did not work well|Coffee maker did not work|No amenities (but it is a basic hotel, so not shocked)||Why we wouldn't return:|We booked the hotel for 2 nights. While out hiking on the second day, we received calls and text telling me that we only booked one night, and were demanding that we return and gather our things or they were going to move our belongings into the front office. I told her on the phone we did book two nights, and I was looking at the confirmed reservation on my phone as I was telling her that. She demanded (incredibly rude by the way) that I text her my confirmation. As I was getting ready to do so, she looked at her computer again, and realized we had booked 2 nights. She barely apologized, and said when I return I'd need to re-key my room (that part was not a big deal). When I returned, again there was barely an apology (if there was one), and offered nothing to us to for the hassle...it was an immense hassle, as we were hiking in a remote area, and had to cut our hike short so I could get back to an area that had reasonable cell service.||Had she actually read through her reservation properly, and not reacted to their own internal computer system issues, this never would have come up.||If you go there, make sure you confirm and re-confirm the dates you are...