Trailfolk Coffee & Juice — Restaurant in South Lake Tahoe

Prices were a bit too much. 12 for a piece of toast! They didn't have many vegetarian options so I felt like the menu had nothing calling out to me. The shots were $4 tbh that's somewhat fair market value for a restaurant. Glad I left before I reasoned with myself to just buy something.

Reply to owner: With all due respect, I mentioned above that I walked out before I convinced myself to eat there. Reviews are about how people feel about your cafe overall not just what they buy or eat. I am only voicing how I feel about the cafe. I didn't say your food tasted, or was presented any kind of way. The tone of your reply tells me and others a lot

I asked your cashier for a burrito and the tumeric shot. She said you didn't have the buritto. I then asked if there were any other vegetarian options. She presented the avocado toast. I felt that's a bit much for toast so I seemed other options. She didn't let me know of any sandwiches and the menu didn't have any listed either. After not being presented with options I told her "It's ok I don't see anything else I want thank you". I could tell she didnt know what to offer other than the toast. Not her fault. She can only present what the menu has.

I tried Driftwood Cafe up the road from you. They had reasonable prices and great food. They also offered plenty of options for vegetarians. You honestly gave me more options here than I had in the store. As a friendly suggestion maybe include that information on your menu. People like to know their options and what they are getting up front. I avoid ambiguous places. They always seem like they are hiding something. Even if they are not trying too. Maybe your reply will help future vegetarians. Thank you for helping me to understand your menu better. I wi leave my review the same as I feel the cost is a bit to much and I wasn't given a decent explanation while I was there. A reply that seems a bit angry doesn't fix how I felt when I...

I don’t leave reviews very often, but this coffee shop is so frustrating.

We arrived there yesterday, and waited for over AN HOUR for our food after ordering it. Once we got some of it, the food was cold. The coffee was subpar, and we never ended up getting one of our orders because after waiting for over an hour for it with no update (after asking when it would be ready three times) as to when it would be ready, my husband was over it and asked for a refund. The staff were frustrating as they were not apologetic at all and did nothing to try and make it right.

I can see from the responses from the owner that you are blind to the fact that you are failing your customers. Stop with the excuses and own up to the fact that you are not running things efficiently.

If you have a staffing problem here are the things that you could have done to make this right. Let us know when ordering how long the wait would be. That way we could have made the decision as to whether or not we wanted to wait that long. If you can’t handle the food orders that you are getting, cut your menu in half! Or cut it down to only serving items that are easy for you to prepare. We are all aware of the staffing difficulties, if you can’t serve at full capacity, own up to it! Give your customers a real update on how long the food is going to take. If you are now where near getting to it, let us know that!

While overpriced, I do think that the food was good (out of what we got). The coffee is nothing special, but also wasn’t terrible. I would have given this place at least 4 stars if things were just run more...

I got the açaí bowl and an iced latte with lavender syrup. I could barely taste the lavender in the drink and I have to say, the açaí bowl from there was the worst açaí bowl I’ve ever had. It just tasted like water.

I ordered online so the lady that gave me my food and drink at Trailfolk was okay. BUT, it was my first time ordering from there so I initially went to the first desk that’s there when you walk in, and the young blonde haired girl at the front desk provided horrible service. I walked in and said hi and she didn’t even look up from her desk for a good 10 seconds while I just stood there. When she finally asked how she could help, she looked like she hated being there. Not sure if the owner of Trailfolk also owns the hotel but regardless, they should know that if the hotel has bad front desk staff, that affects the overall experience of Trailfolk.

Visited...