Aviary Hanoi Hotel & Travel — Hotel in Hà Nội

I recently had the pleasure of staying at Aviary Hanoi Hotel & Travel during my trip to Hanoi, Vietnam, and I must say it was an extraordinary experience that surpassed all expectations. From the moment we arrived until our departure, the hotel provided impeccable service and went above and beyond to ensure our stay was memorable. I would like to particularly highlight the outstanding assistance provided by the manager, Mr. Peter Son, who was always available to address any queries and provide valuable recommendations.

First and foremost, Mr. Peter Son's dedication to customer service was exceptional. He consistently went the extra mile to ensure that we had a remarkable stay. Even beyond his duty hours, Mr. Peter promptly answered our queries on WhatsApp, providing valuable insights on shopping destinations and recommending the best local eateries. His attentiveness and willingness to assist created a warm and welcoming environment throughout our stay.

One of the standout features of Aviary Hanoi Hotel & Travel was the breakfast experience. Unlike typical buffet-style breakfasts, the hotel took a personalized approach. Each morning, the breakfast dishes were freshly prepared and beautifully presented, delivered straight to our table. The attention to detail was evident in every dish, and the flavors were simply exquisite. It was a delightful start to each day, and we appreciated the culinary craftsmanship that went into every meal.

The hotel itself exuded charm and elegance. The rooms were tastefully decorated, offering a comfortable and inviting ambiance. The attention to detail was evident in the amenities provided, ensuring a pleasant and convenient stay. The housekeeping staff maintained impeccable cleanliness throughout our visit, and any additional requests were promptly addressed with a smile.

The overall experience at Aviary Hanoi Hotel & Travel was further enhanced by its central location, allowing us to easily explore the vibrant city. We were within walking distance of numerous attractions, restaurants, and shopping districts, making it an ideal base for our explorations.

In summary, Aviary Hanoi Hotel & Travel is a true gem in Vietnam, and I cannot recommend it enough. The personalized service, led by the exceptional manager, Mr. Peter Son, sets it apart from other establishments. The freshly prepared breakfasts and meticulous attention to detail make for an unforgettable stay. If you're seeking an extraordinary hotel experience in Hanoi, look no further than Aviary Hanoi...

Had an extremely poor experience with the Hotel for 4 nights.Arrived at the hotel and was told that original booked room air condition spoilt and had to move us to a sister hotel "Luxury Old Quarter Hotel" which has aircon and agreed. After we checked in we went out for dinner and stayed out till late, only to find that the aircon was weak late at night, at this point was still acceptable. 2nd night the aircondition was unbearable with no wind/cool air coming out of the aircon. We were sweating in the room, the air outside of the room is more cooling than that in the room. Called for help to check on the aircon and the guy said something like when we temperature set is too low (was at 16), the compressor will stop working. And he procceed to set the aircon at 27 degree celcius and asked us to check feel that the aircon has wind now that the temperature is 27 degrees.. woke up sweating lol3rd day morning we went to feedback about the aircon at the front desk before heading out and they mentioned that they will fix it. When we came back at night (3rd day night), behold -- they were unable to fix because they claim that the aircon service dont work in the evenings (although we feedback early in the morning before 8am). They offered us standing fans and said that they already ordered parts to fix the aircon and it WILL be fixed the next day. 4th day morning when we walked past the front desk in the morning was stopped by them to discuss about the situation.. which now the story has changed again! That they were unable to fix for sure and will offer free transport to the airport if we choose to stay with them on the last night lol.. alternatively we can move to yet another sister hotel that they claim to have aircon. At that point there is no point as our flight is 7am the following day.. was really speechless.Really poor...

This was my first time in Vietnam, and this hotel fell short of my expectations. Although the service staff were amazing, especially in responding to our inquiries and dealing with the problems we faced, the sheer number of problems with the hotel room made me give this hotel a poor rating instead of a very good or excellent one. ||For me, the hotel room makes up 90% of the hotel experience, and unfortunately, it was not good. The room was quite small for the amount I paid. There were black stains on the pillowcase and white powder on the bedsheets. The pillowcases also had a musty and sweaty smell. The dustbin was not emptied when we entered the room. The fridge was broken--when we opened it, water came spilling out. Furthermore, there was a thick layer of dust on the tables. All these problems made me wonder if the room was cleaned at all. Luckily, the situation improved after we voiced our concerns to Eli, the receptionist, who quickly addressed our concerns and who I am very grateful for.||On a more optimistic note, the hotel location was great. It was close to many good food options, and it was very close to where the countdown performance took place since we visited from the end of December to the start of January. Furthermore, although the countdown performance was happening very close by, it was quite quiet in the room we were staying at. Although our view was completely obstructed by another building, it actually gave us a sense of privacy. Furthermore, there were complimentary drinks and snacks in the cozy lobby, including both mineral and hot water, milk, herbal tea, and crab crackers. ||Ultimately, the hotel room with its poor housekeeping, did not meet my expectations of a 4-star hotel. I will not choose this hotel again unless they improve on their housekeeping and maintenance of...