HANOI BOUTIQUE MALO HOTEL — Hotel in Hà Nội

Update on 23 Feb 2020. Customers had to leave the "motel" at midnight because of the cold shower offer with attempts NOT TO REFUND. By the way, we now understand why they insisted we go through Agoda to get our money back. It is not because we booked through it but because he CANCELLED our booking as if we did not stay there rather than initiate a REFUND! By doing this we cannot make a formal review on AGODA!!!

Back to the points, see their message below after failing to call us. Trying to make our review like a competitor's trick!! Admitted what I said but nothing about improvement but required understanding.

Original Review: Worst hotel I experienced in Vietnam in the last 12 months. High score reviews might be fake. Cheap but not that cheap and not worth. 300 meters away, Hai Bay and next door, are much better options at similar price range. This "boutique hotel" is just a ONE STAR motel. See the pictures and you know I don't lie.

Terrible facilities:

1. We were allocated a room on Level 8, where the lift only goes to level 6.
2. A tiny small room. It is claimed to be 30sqm but only 15sqm.
3. Really dirty! The bed sheets are super dirty, including marks, black dust or something we can't tell.
4. It has a broken hot water system. We called the reception and get the technician checked. It still doesn't work, so we requested a change of room. We were told to enjoy the cold shower at the temperature of 15 degree. They would say we didn't show up. Then we were offered a refund in cash under the condition of "No Review" on Agoda. When we later arrived at the reception we were told they cannot give us a refund but we need to contact Agoda. My husband discussed with him in Vietnamese and the manager advised he would approve a full refund through Agoda. We requested a written confirmation. Agoda finally helped us. During this process, there was a Middle East man coming out threatened me with violence not to talk to Agoda because he needed to sleep. ??? Pardon me? Why a talk at the reception will affect his sleep far in his room? and violence? Luckily I have a husband to protect me. How anout other girls?
5. NO HAND WASH!!!! When the COVID virus is spreading, they don't offer hand wash, not even a piece of soap.
6. No other basic amenities except tooth brush.
7. Please have a look at my picture for the hot water machine.
8. This hotel has an entrance in a very small and dark terrace, dark and dirty.
9. The water cattle is broken. I don't know what it has been used for.

Terrible Services:

1. Asked us to have cold shower at 15 degree weather.
2. Reluctant to do refund when the hotel room has faulty badic facilities, and would report us as no-show to take our money when we obviously we shew up.
3. Having someone come to threaten a lady with violence! Girls! Keep yourselves safe. Don't book this hotel. Well, maybe this hotel either has rooms with no sound proof walls or doors. Who knows?
4. Agoda called on behalf of us to have a confirmation. The manager answered the call but refused to approve straightaway but would like to delay to the next day. Btw, this manager is called Danny (Đạt).

Reviews may be FAKE!!! They don't let prople make true reviews in all sorts of means.

By the way, my experience of booking hotels in Vietnam.

Don't pay by card online first. The price might not be the cheapest. Even if it is cheap online, you may bring this to the hotel and ask them to match! Too many uncertainties so don't pay by card and leave you with more options. Price is always negotiable! Read comments 1! We negotiated a super good deal in Vung Tao with a 5 star hotel and it was the best of the best. Read the lowest score reviews (this is true anywhere though). Always book 4 star and above. It is not that much expensive, unless you wanna meet someone like that Middle East guy. Do not let them take your passport. They need to take a picture or scan but don't give it to them. You know why. Bring your own slippers. You need slippers in Vietnam. In terms of towels and other things, it...

This hotel is dirty, infested and in poor condition. People should stay away at all costs. The building front advertised on Google is not the hotel. Instead, you are in an alley in a building that has never seen a mop or vacuum. They actually use a bait and switch by attempting to move me to another hotel and by giving a room requiring stairs. I am recovering from a broken ankle and get around with a cane and crutches so this would not work for me.||||My room was infested with ants and spiders. The walls and ceiling were covered in black mold. The floor and walls were in poor repair to the point that baseboards and tiles were loose creating hazards with nails sticking out. The sheets and comforter were full of holes and stains. Some holes in the bedding were so large, you could fit your hand through them. The floors were covered in pealing paint chips. Dirt was all over the floor and pushed into the corner of rooms and hallways. ||||We were travelling with a 3 year old and this was not a safe environment. We moved her to sleep at her grandmother's on a floor mat rather than risk her safety here. The manager had no empathy to our situation and seemed to only be mad at his staff while refusing to address our legitimate concerns.||||I gave the hotel 2 hours after check in to reclean my room. When I got back, they said they couldn't clean it and would do it tomorrow. When I attempted to get a refund for the condition, the manager intentionally ignored Expedia's attempts to contact them by repeatedly hanging up on them. ||||Fortunately, I waited things out and Expedia refunded my money and gave me a free nights stay at a better hotel. Five stars to Expedia but 0 to...

This hotel is dirty, infested and in poor condition. People should stay away at all costs. The building front advertised on Google is not the hotel. Instead, you are in an alley in a building that has never seen a mop or vacuum. They actually use a bait and switch by attempting to move me to another hotel and by giving a room requiring stairs. I am recovering from a broken ankle and get around with a cane and crutches so this would not work for me. My room was infested with ants and spiders. The walls and ceiling were covered in black mold. The floor and walls were in poor repair to the point that baseboards and tiles were loose creating hazards with nails sticking out. The sheets and comforter were full of holes and stains. Some holes in the bedding were so large, you could fit your hand through them. The floors were covered in pealing paint chips. Dirt was all over the floor and pushed into the corner of rooms and hallways. We were travelling with a 3 year old and this was not a safe environment. We moved her to sleep at her grandmother's on a floor mat rather than risk her safety here. The manager had no empathy to our situation and seemed to only be mad at his staff while refusing to address our legitimate concerns. I gave the hotel 2 hours after check in to reclean my room. When I got back, they said they couldn't clean it and would do it tomorrow. When I attempted to get a refund for the condition, the manager intentionally ignored Expedia's attempts to contact them by repeatedly hanging up on them. Fortunately, I waited things out and Expedia refunded my money and gave me a free nights stay at a better hotel. Five stars to Expedia but 0 to...