Hanoi Holiday Diamond Hotel — Hotel in Hà Nội

Wow this place is a real DIRT hole. TWO BIG RATS and a COCKROACH in the space of an hour!!!! I saw a big long rat in my room as I was trying to start settling in & it ran across the room over the nightstand and on the bed I was going to sleep in all the way to the corner where there was a wardrobe. I immediately started packing my things back up to leave that place & calling the platform I booked on to cancel. Once downstairs, I was offered another room on a lower floor (I’d been on the 5th floor) & the man offered to come with me to the room to make sure there was no rat anymore - whatever that means. Thank God I followed my gut & declined & started searching for where I’d spend the night. This was around 11:30-midnight. I made other plans & asked to use the toilet before I called my Grab to leave. Immediately the man turned on the lights to the dining/kitchen area. A FAT RAT ran across the dining room & into the kitchen. I was thankful he was in front of me to see that in full view. We had to walk towards the kitchen area to the toilet & there was a live cockroach just chilling there on the floor. That’s were food is made & consumed!!! What a pity to people...

As a writer who works in hotel rooms, I'd been burned at other places -- so I checked this one out the night before my reservation started. ||||The manager showed me a suitable room with the interesting window view I had asked for, and said he would be happy to release me from Agoda no-cancellation room if I was displeased after one night||||This is rare enough, but when I was checking in, he thoughtfully offered the choice of a quieter back room -- with a view of an ornate temple roof, and no honking or street noise (it's a very lively neighborhood). ||||The restaurant in lobby starts with brunch but serves till 10pm, so I'll grab my xoi (sticky rice) breakfast at Circle K around the corner and enjoy the hotel's large menu later ... with no rip-off prices. ||||The place is spotless, and offers amazing comfort and value in the often scammy and deceptive Hanoi hotel scene. Reading lamp & handy adapter outlet for charging phone on bedside table too.||||So glad I found it! At top of old city near big markets too: the touristy one is fun & the "local" one is across the highway from airport. Close to buses on that big road too, like to pottery...

Air conditioner is dirty, air fan blowing very weak, no cool air. Asked manager lady to check, she set air cond at 24 degrees and said it was the same as 19 degrees. I requested to see different room if air cond would be better. She said NO ! Every room is the Same, in very aggressive manner. That was the end of conversation, no more discussion allowed. Even when just check in at front desk, I was having a conversation staff gentleman staff at the front desk, she interrupted our conversation and basically told the gentleman to shut up.Air cond actual was not working properly and whole night was very hot, I couldn't sleep properly. And the air cond is so dirty too, need to be cleaned, the find are not working either.In general, the room rate is over prices. The actual room is COMPLETELY LOOK different from the photos showing on web site advertising, very fake and deceiving lying photos of the real conditions of the real room, which are quite old, especially the corridor are so dirty and the carpets are so old and so dirty along to walking path and the wall.Exhaust fan in toilet not...