TD Canada Trust Branch and ATM — Local services in Toronto

As both a long-time customer of this branch, over 10 years, I want to provide some balanced feedback on the service at this branch. I understand many people's frustration about slow service and staff interactions, but there's more to the story behind the scenes.

One major issue is the reduction of hours for employees. Most staff members are part-time, working only 20 hours a week, even though many are available and willing to work full-time or take on more shifts. This decision, driven by management, has led to understaffing, overworked employees, and higher turnover rates. The frequent rotations of staff mean many are new or still adjusting, making it hard for the team to provide the level of service customers expect. - that's feedback from the staff

Additionally, the pressure on employees to prioritize sales over solving customers' issues is a problem. The staff are genuinely kind and hardworking, but they're often left without the support they need. Managers are frequently unavailable for necessary overrides, causing delays, and employees are left to handle the fallout, which can understandably frustrate both sides.

While the service quality has definitely declined, I believe it's due to poor management choices rather than the fault of the individuals working at the branch. They are doing their best with the limited resources and support they have. As a customer, I also hate the long waits and issues like check holds, but I feel it's important to recognize the broader challenges the staff are facing.

I hope all these kids find something better than what...

Not only did this department misplace a draft for $270,000, they waited nearly a week to report so and in the process lied and stated that it was the fault of a fellow professional at one of the branches. Not only was I present to see that the planner included the draft along with all of the other necessary documentation, but it was sent registered and is documented that it was received on a Tuesday and after several days of following up and inquiring what the status is this department finally admitted on Friday that they did not have the draft. And at that time tried to place blame on my financial planner here in Niagara. This sort of conduct was not only unprofessional, but I was shocked at the complete and utter lack of accountability. Fast-forward a week later, they have received a letter of indemnity so that the other financial institution can process a new draft And they have yet to sign and process that one single document. So now I have $270,000 floating around doing absolutely nothing for weeks on end and this facility this department with these people not only have shown no accountability, but have displayed gross negligence, a complete disregard for myself and my family as a client at this bank, zero sense of urgency to resolve the matter that they themselves have created. I have never observed and witness such a pathetic and ignorant chain of events at a financial institution that is supposed to be of such status...

As both a small business owner and a TD small business customer, I feel it’s important to share my experience with one of TD’s employees, Monjit Borah.

Mr. Borah contacted my company requesting a quote. We responded the same day, gathered information, and acknowledged a delay on our part due to seasonal workload. Despite our follow-up and apology, he posted a 1-star review online calling my company “unprofessional” — even though he was never a paying customer and no work was ever performed.

What makes this even more disappointing is that when I personally waited over six weeks for a TD business representative to get back to me on a banking matter, I never thought of leaving TD a negative review. I understood delays happen and gave the benefit of the doubt — the same courtesy I expected as a fellow small business.

As a professional, Mr. Borah should have known better than to damage another small business’s reputation over something as minor as a delayed quote.

I also raised this concern with TD directly and was disappointed that the bank distanced itself, despite the fact that an employee’s public actions can impact the reputation and livelihood of others in the community.

I share this review not out of spite, but to highlight how important it is for institutions like TD to set expectations for their representatives — both inside and outside the workplace — especially when they publicly represent themselves as...