TD Canada Trust ATM — Local services in Toronto

My experience with the mortgage "specialist" was not the best... I'm very new to the process and was really trying to know how much I can afford and ask about what the process is with the new mortgage incentives.

The person I had the appointment with was 20min late

she wasn't really fully with me (checking her email for a deal and answering phone calls) .

She told me that the incentives were available although it was too early since they only take effect in September (only found out this today)

Everytime I ask a question she talks to me as if I'm trying to cheat the system or something ... I'm only trying to understand what I can do for my situation.

At the end she submitted a pre-approval request that was declined (internally based on what she told me) .... Because she didn't ask me about the proper information.

So I decided to go to another bank for my mortgage.

My advice is don't get an appointment using their online tool ...work with someone that's been recommended to you and...

I have been misled 3 times when I called in to ask about the safety deposit boxes. They don’t relay the correct hours in order to access the boxes over the phone and in person their customer service is absolutely horrible. JB was the person who I spoke with at the branch on my last visit, he told me to wait 2 hours, and was completely unsympathetic when I told him that I had been in a few times now and misled over the phone and he continued by saying that his manager would “maybe” be able to help me out. He mentioned that his managers priority were the tellers and not the customers. Fortunately another teller was able to help me out when he saw me standing and waiting for the manager. The manager never even addressed me. Unfortunately this is the closest bank to me which has safety deposit boxes available, I will continue to keep an eye out to see if other locations have one available so I can...

Absolutely appalled with the ridiculous exchange fee I was charged to convert currency. On a 3.5K transaction I was charged over 10%. I phoned several times for an explanation since the fee was not explained when I signed off on it and nobody could explain how it was calculated. Bottom line is I feel like I've been robbed and completely forgotten despite my frustration. I have been a long time customer but to be honest, this along with several other issues I've had recently like the inept handling of my mutual funds and rrsp transfers And their lacklustre performance I am seriously looking for a new provider. Considering all the money I've handed over to this faceless corporation over the years being treated like a human and not just a source of revenue would be refreshing....