Chanel — Local services in Paris

Walked in as a group of 3/6 black people and 4/6 teenagers. A small south Asian man followed us around everywhere and reported us to his ‘higher ups’ rudely in French. Not knowing 2 of the group can speak French. He persistently ruined our experience there. He looked very worried. The group ended up spending €6000 and when leaving the man had vanished. I’m not sure if it’s a race or age thing but either way it was unacceptable. Also we would get told we can’t do certain things like step past invisible lines and go in certain areas, why not say when we walk in or have a barrier? All of the other workers were extremely nice but these two factors spoiled our...

My favorite Chanel salon hands down. I met Valentin 6 years ago during the height of fashion week. His client relations and support service was the best in the in the industry and continues to be. He has assisted me from Paris through the Miami salon to ensure a repair was handled correctly and this was for a clothing item, not even jewelry from his salon. This type of service is rare...

The most stellar service I have ever encountered by Valentin at the Paris store. Not only is he knowledgeable but takes all efforts to make everyone feel comfortable and attended to. I cannot express how fantastic his service was! He single handedly ensured a return to Chanel for...