Louis Vuitton — Local services in Paris

Today, my wife and I walked into the store located at 22 Avenue Montaigne. We had the full intention of purchasing a purse for my wife for her birthday. We are from Detroit, Michigan, USA. The entrance had security personnel posted. They reluctantly opened the doors for us. Nobody greeted us upon entry. An Arabic lady walked in before us and was greeted like a queen. Nobody even recognized our presence. We began to look around. My wife was interested in buying a purse. We found a purse but we were interrupted by a sales associate who's name is Inesm. The manager became personally interested as to why we were there. We informed the sales associate of what we wanted. She was confused as to why we were there also. Many security personnel were keeping a close eye on us while we were shown various merchandise. We became very uncomfortable at this time. Here is something so strange I was amazed. We told Ines that we wanted to make a purchase and another one as a gift. She actually told us that we could think about it a while and come back. If I were a car salesman and someone told me they were interested in purchasing not one, but two cars, I would put them in handcuffs so they did not have the opportunity to change their minds and leave. What was she trying to tell us? Maybe we could not afford it so please depart our store. We found a purse that she wanted to buy. We finally made the purchase after talking about the tax rebate. After making the purchase, two security personnel walked through thetI immediate area obviously concerned with our presence along with the store manager. The series of events that occurred in this store details the absolute discrimination displayed by all store employees that were aware of our presence. We will be contacting corporate HQ in the near future concerning how we were very poorly treated. If you think you might receive the same treatment, I strongly urge you to reconsider patronizing this establishment. Guess what. That night, we decided to go back to the store and return the item. Why? Just to piss them off. We then went to another LV store and purchased the same item. The old Moral to this ugly story; Don't read a book...

I was visiting Paris and stopped by the store in the early afternoon and was helped by Jai who helped me find what I needed. When checking out she asked for my passport since I was a tourist and qualified for the tax refund. Since I didn't have it she made me a store reservation with a ticket printout and told me to bring it when I come back with my passport and they would be able to complete the transaction quickly. I took a car to get to the store, then another back to my hotel and then another again back to the store to be able to complete my purchase. Jai assured me it would be a matter of getting the item and paying just a few minutes. I arrived back at the store at 7:05PM and there were 2 gentlemen at the gate who refused to let me in to complete my purchase even after showing them the ticket with the reservation number and salesperson's name. I insisted that the store closes at 7:30PM and that there was plenty of time left. I asked kindly multiple times to see if they could get Jai or someone to let me in to simply pick up my item and pay and they were of no help. They kept saying they couldn't let me in - even though the were plenty of other customers inside the store.

This was such a disappointing experience for such a high end luxury store where there was no customer service attention whatsoever. I tried calling the phone number on the ticket and it was a call center not the actual store.

I left this store and walked to the flagship store a few blocks away in a hurry. The moment the staff at the door saw my ticket reservation they told me to get into the other line and they would let me in to pick up my order. Even though I arrived close to closing time the flagship store behaved exactly as this store should have.

The management of this store needs to know what is happening because the men at the door at closing are causing them to lose sales and provide a poor experience for the brand.

Save your time and just visit the flagship store directly and avoid the poor customer service...

This was my first trip to Paris and I wanted it to be memorable, so I visited this store with a purchase already in mind. I showed the assistant at entrance the item I was interested in and was directed upstairs.

Despite the store being relatively empty I was not able to identify any staff nor was I approached or offered any assistance to help with my purchase. Eventually I approached an employee who was playing around with some shoes and asked for help. Instead of directing me, I was told to look for someone with an iPad. After 15 minutes of wondering around searching for this person (We should have left at this point) we were finally approached by said person with this iPad (it was an iPhone). I noticed this assistant when we first went upstairs and had clearly ignored us all this time but assumed that they were another customer. I showed them what I was looking for and we were told to wait at the seating area. We were “offered” drinks by another staff member who gave us the impression they were being inconvenienced by our presence.

After 20 minutes I was then approached by yet another staff member who asked what I was interested in (it became evident to me that communication amongst staff members is very poor). When it became apparent that I was about to make a purchase, only then I was treated with some respect and provided with customer service.

However from start to finish, we were made to feel unwelcome, were treated like paupers and that our money was of no value. It’s very clear that appearances will determine what kind of service you may or may not receive.

A complete contrast to the service we received in Saint Laurent. Staff should take a leaf out of their book. I will not be visiting or spending my money in this store again. There are many other places around that will treat you with dignity...