Alza.hu Budapest Blaha 0-24 — Local services in Budapest

The product I purchased arrived with an already opened (unsealed) box, showing clear signs of previous use, including scratches and a damaged wire. When I tried to return it, the website falsely indicated that I hadn't. Upon contacting their customer service, I was told that opening product boxes is their standard procedure, but this contradicts what's advertised on their website, where unsealed products are sold at a reduced price. I was sold the item as a brand new sealed product.

My attempts to address this issue through email have been met with slow and inadequate responses. It's frustrating that they take so long to process my claims, especially when the fault lies entirely with them.

In my experience, Alza's box service is subpar, as they send you substandard products and leave you to deal with the consequences. Unlike physical stores where you can immediately reject an opened or used product, Alza Box appears to engage in...

Yesterday afternoon I went and placed an order and the man working was very helpful. However today there were two men working, and one of them was rude and very unhelpful. He told me that my foreign credit card was not compatible with the locker system, and rolled his eyes when I asked if I can try paying at the counter. He would not give me the wifi password so I can access my European debit card and said I should go to McDonald’s to figure it out. His colleague named Norbert actually helped by giving me his hotspot. I don’t know the rude man’s name but it seems like he just does not like dealing...

It’s a good shop, but apparently, the workers aren’t good with costumers. I pointed out an item I wanted from the display, and one of the employees just grabbed it, handed it to me, and dismissed me with a quick “thank you, you’re good to go.” Charming, right? Never mind that the item needed to be put back in the box and should have been handed over with all its components like the charger and batteries. Maybe they should invest a bit in training their staff on basic manners and proper procedure, not just in selling...