Quest on Cambridge — Local services in Christchurch

Customer service is lacking at this hotel. Myself and two other coworkers were in Christchurch on business for 8 days, which occurs twice a year. We had one vehicle with parking pass. The Quest parking is split between some side parking and rear parking. The rear requires a code entry and to pass thru two gates that open when you input your code. After the first few days we found it less of a hassle to park on the side of the building. There were empty spots designated for the Quest. We parked there for two days. On the second evening I was forced to move the vehicle to the rear parking lot because apparently my pass was only for that area, even though there is no parking fee differential for Quest parking spots. This was not pointed out to me upon arrival and I can see no legitimate reason for the difference. This is poor communication from the hotel and poor business practice as there is no specific parking spot allocation other than the rear or the side according to the front desk. Additionally the way the information was presented and in the manner it was delivered was...

Great new motel, very central and walking distance to the CBD. Price was great for the location and newness. Staff were very over the place when we checked in & money got taken out of my card before I checked in which was very strange & then they were asking me to pay at check in as well.

Few suggestions for Quest - Could do with a longer shower curtain in the bathroom as water flicked everywhere due to the short curtain and do not expect a sleep in as the curtains show alot of daylight in...

If you get claustrophobic, this might not be a good hotel for you. The windows are coated/colored in green and white to create a design on the building and it’s nearly impossible to see outside. The windows also don’t open, so it can feel suffocating. (See photos from within our room.). The only positive is that it must lessen bird-strikes.

Other than that, this location was amazing! Close to everything, safe, a great car park, fantastic front desk and the room was well-appointed...