Van Cleef & Arpels (Auckland - Queen Street) — Local services in Waitematā

Was waiting for this opening but been seeing the queue outside this time we came in exactly when they opened they get slammed fast. I'm giving 3 as my comparison with my van cleef experience in Singapore was really amazing this time it's different, the lady who greeted us offered if we wanted a tour or looking for something specific it should be a standard to have a complete experience specially it's a new boutique didn't bother to continue suddenly they seem to be everywhere or just doesn't want to assist us when I mentioned I'm after the sweet Al hambra passed us to another SA who assisted us but rushing as she have an appointment I guess our timing wasn't right but I would rather get informed that they can't spend a proper service to you as they have other priorities or work by appointment only than like this . She mentioned they can only take 2 appointments in a day made me feel like we're wasting her time. She was even shocked that we know they're open as she mentioned it's for the Chinese holiday just surprised with...

I’m a big fan of jewelry and often visit different brands, but this store is by far my favorite. From the moment you arrive, you’re made to feel welcome—the security at the entrance is always polite and friendly, which sets a great tone.

When I visited last time, I was helped by a sales associate named Allen. My friend and I had just planned to browse casually, but Allen greeted us with such warmth and enthusiasm that we ended up staying much longer than expected. He patiently introduced us to a variety of pieces, invited us to sit down, and thoughtfully helped us try things on to see what suited us best.

Thanks to his attentive service, I found a necklace that I absolutely love. It was such a pleasant shopping experience that I felt genuinely happy to make the purchase. I’ll definitely be...

We recently visited the Van Cleef & Arpels store to browse for wedding bands, but unfortunately, the experience was quite disappointing. We were assisted by one of the male retail staff. From the moment we walked in, there was neither a warm welcome nor attentive service.

The interaction felt indifferent, even bordering on arrogant, which made us feel uncomfortable and unwelcome. Instead of feeling excited about such a special purchase, we were left with a strong urge to leave the store as quickly as possible.

It’s unfortunate, as we were genuinely interested in exploring our options, but after this experience, we won’t...