What an awful, horrendous massage experience!
I ended up with neck pain and bruises the following day! My neck was so stiff that I couldn’t even turn my head to either side. The masseuse I had seemed amateur—just because I asked for a firm massage, she dug her thumbs and elbows hard into the wrong points most of the time. At one point, I even flinched while she worked on my left leg and neck! Also, she didn’t follow the indicated focus points.
I didn’t feel the full pain immediately because my pain tolerance is high, but now that I’m back from my holiday, I need to see a physio to relieve my neck pain.
Let’s Relax, please train your staff properly and at least maintain basic massage standards. If you already have standards in place, ensure all your staff follow them. I’ve had massages at Let’s Relax in Hua Hin and Phuket, and they were amazing—this branch was by far the worst massage I’ve ever had! Suffering a neck injury and bruises was not a pleasant way to end my holiday.
This branch’s high rating comes from staff pressuring guests to leave positive reviews in exchange for small gifts like essential oil roll-ons. They even hover around to make sure you don’t give them a bad rating! Paying USD 80 for a massage at this branch was absolutely...
Read moreFranchise was recommended by friend, we booked through their website. I had 2 hour thai massage with hot herbal stone compression, along with my partner. We were in a private room together. We booked their last slot, at 9pm as they close around 11pm.
This was my best massage experience so far! Although it was towards end of the day, my masseuse was very nice and had ample power. She had great technique and massage my pain points, which felt so relaxing without her using strengths. Her knuckles technique were non like any other i have been to!
For 15~30min hot compression, the stones were prepared with special steamer in the room. Though it was nice to feel some warmth through the clothes, the masseuse seemed to suffer as it was too hot for them to hold which made me feel guilty. If I was to come back, I would rather do 2 hour full massage.
Definitely a place to come back to, and their mango sticky rice dessert after the massage is very...
Read moreHad a great experience at Let's Relax. Had been visiting Healthland for many years but the service seemed to have dropped and the prices have gone up.
I would like to say thank you for all the staff. We were there on 29 Mar 2025 when the earthquake happened. We were just settling down to have our mango sticky rice when all of us felt the building shaking. No one knew what was happening. After 30 secs, the staff escorted us out of the building onto the BTS. They were really careful and make sure to guide us down the escalator onto the BTS overhead bridge.
After the situation had calmed down, they went back to bring our shoes, and then again to bring our bags to us. One of our group was still in the massage clothes and one of the staff escorted us to the BTS station to use the staff toilets so that they can change up.
Kudos to the staff, but I did not get their names. Thank you once again...
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