The Body Shop — Local services in Birmingham

I usually shop online because of social anxiety and decided to go in to browse. I don’t think it’s a policy to grab a basket if not desired and I was looking at the shower gel minis. Didn’t really buy anything as I decided I wanted to go home and order. What really made me change my mind about buying instore is the profiling. I could tell I was being stared at hard, and any time I moved around, the staff member was in the corner, doing something but I could tell they were watching me. To make matters worse, as I decided I would rather shop online and walked out in front of her, she decided to run out of the store, chase me down to ask where I put the shower gels back and to ask if I put them in my hand bag ? I was in shock as I’ve never been asked this, and I’ve come and shopped in bullring multiple times. The way I showed her my bag, and pockets still embarrassed, she still decided to ask where I’ve ‘placed them back’ And of course had to go and physically show them still on the shelves. I’ve never had this problem, with boots, or with lush or anywhere that sell products. The audacity to then tell me, ‘when you come into store again, can you make sure to grab a basket so we know you’ve got the products in there’ . I won’t really be shopping here again as there are many cruelty free brands online. If it was that bad, she could’ve checked the cameras. People pick up products and put them back all the time, this wasn’t...

Helping towards recycling, I decided to buy my hand wash with a refillable container. This was my first time. The young lady had problems trying to fill the container and could not operate the scales because they have to weigh this. She then handed it to me and I immediately noticed it was as light as a feather, I probably had about £2 worth of soap in this container, they expected me to pay £6 at the till, absolutely shocking. I spoke to the young lady at the till who I assume might have been the manager and she reluctantly said did she weigh it, she had already taken it from me so she would have noticed it was as light as a feather, but she was not too concerned. I said no she could not operate the scales. She went down to the young lady and spent quite a long time trying to fill it. The container is still 20% from the top so I do not believe it is still the correct quantity but told me it was overfilled which is absolute nonsense. So I was not only insulted once, but twice. My message to you is if you go for a refill at the body shop be very careful about how they refill the product and always check that they have weighed it correctly. One very disappointed loyal customer. Disgraceful...

I found the staff to be very helpful. Abit surprised by the bad reviews. Whenever I visit the Bullring branch I find they go out of thr way to help me. I have a nut and sesame seeds allergy and a member of staff always scrutinise the lost of ingredients for me and all the products I wish to buy, but why I love body shop the most is because of the try before you buy. They put samples of products in small pots for you so that you can go away and try the product before you buy. This means everything to someone like me who has sensitive skin. Most stores refuse to do this now which is really silly. I hope the Body Shop never stop their...