My Snug Room ✂ — Local services in London

They Ruined My Perm, Then Fixed It (It wasn't actually ruined, but it wasn't great - partly due to my own unpreparedness)

I came to My Snug Room a month ago on the recommendation of a friend, who had gotten a digital perm from Kentaro and loved it. I walked in and although Kentaro wasn't in, I still wanted a digital perm so they fit me in right there and then. I envisioned a natural, wavy/curly style (think effortless shoulder length Korean idol waves) that wouldn't need much styling in the mornings. But I did not say this clearly nor show any pictures of what I wanted. Instead, I wasn't prepared because I had just walked in off the street.

I was seen by Kenjiro, who cut and washed my hair before started the chemical treatment. I sat for the process, which in total was probably just over three hours long, but when I left I was a bit nervous about my perm as I was worried that the curls were too small tight and started high up, which would mean that they would be frizzier and curlier, not the more natural curls that I wanted. (I have just over shoulder length hair).

I waited the three days that was recommended before washing my hair - and my fears were somewhat true. They were messier, tighter, and started higher up than I'd envisioned - around the top of my ears, making me look like my hair fanned out like the bottom of a triangle. I really didn't like it. So that same evening, I went back to the salon around fifteen minutes before the advertised closing time, to see whether I could get it fixed.

Imagine my pleasant surprise when I walked in and Kenjiro said I could get it treated immediately. All I said was that I wasn't as happy with the style now that I had washed my hair myself and seen what it would be like. I was expecting to have to book another appointment, but he personally fit me in straight away. I asked to have a bit of the top relaxed , so that the curls started just under my ears and so would look more natural. The process this time took just under an hour an a half, well over closing time. There were still one or two other clients in the salon, but I was definitely one of the last ones there. At the end, I was really pleased and relieved with the look - relaxing just a couple inches of it made all the difference, and I wasn't charged anything for it to be fixed. They were really attentive (as before) and made sure to tell me to come back if I wasn't happy with the result this time. Although it still wasn't exactly what I had imagined originally, it looked pretty good - and one month on, it still looks great!

In short, although the perm was initially pretty awful, the team were happy to help fix it and were very accommodating. Their service and attitudes were always amazing, and highly professional. Although I didn't like the initial results, their attitude towards correcting my hair is why they deserve good ratings. And the haircut was really good.

If you are thinking of getting a digital perm, get it here. This review is not meant to put you off - more give you a sense of what the experience was like for me. It is definitely worth it.

But be more prepared than I was - go in for a consultation with the stylists and ask around about who is best at/most comfortable with your preferred style. Bring in lots of clear images of the style you want. Different stylists have different styles! And wait for your preferred stylist if they aren't there. My stylist still did a good job in the end, but it may have been less stressful for everyone if I had been better at communicating exactly who and...

Genuinely the best salon experience I've had. I had very long hair and wanted to chop it all off, but only had a vague idea of what I wanted. I simply told Akari that I wanted short and choppy with minimum styling requirement, maybe wolf-style-ish. I put full faith in her personal opinion for the fridge. She was able to pull off a haircut I didn't know I wanted! The whole process Akari was confident and competent, which hasn't been my experience with past stylists who I've asked to cut my hair from long to super short. They're usually hesitant and ask "are you sure?" Akari seemed excited like it was a fun project! I'm so happy with how it turned out. I wish I got the name of the stylist that washed my hair. Honestly, the best shampoo and head massage of my life. Wasn't at all aggressive like some previous salon washes I've had. She didn't get any water in my ears and didn't drop the sprayer in the sink with a large clank behind my head. She didn't throw my head around to get underneath. The water pressure didn't end up misting my face with water while rinsing. And the scalp massage was amaaaaaaazingly gentle and firm at the same time. Absolute bliss. I really appreciate the care she took. As somebody who has never had a loyalty to a specific salon or stylist, I'm pretty sure I'll be back...

It’s my first time here in My Snug Room, I found this place as I was searching through google the best Japanese hair straightening in London and My Snug Room was one of them. Looking through different salon reviews, this salon by far has the highest rate and positive reviews not just on Japanese hair straightening but in all their services. So I tried the Japanese hair Straightening today and I had Ericka as my hairdresser. All of their staff and hairdressers are from Japan and were all very friendly and accommodating upon my arrival. They’ve serve me with free drinks and make sure I was comfortable enough before starting my treatment. Erika was very kind and friendly and easy to talk to with my hair concerns. She made sure to cut and style my hair the way I wanted to. I was so surprise as to how my hair turned out as I normally have very think and frizzy hair, because of the Japanese hair treatment, it was so straight and shinny plus Ericka cut it perfectly to make my hair more lighter since i have very many hair strands. I loved it since she was able to achieve the layer hairstyle that I want and even made it lighter. I would definitely recommend this salon and would definitely come back. 2 thumbs up for...