April Cornell — Local services in Asheville

Hello everyone, I had such a good experience with this April Cornell store, I had to write a review! I visited this store in October, and bought myself a gorgeous watercolor throw. While visiting the store, I fell in love with a king sized quilt. It was priced at $299.99. I took pictures of the quilt, and kept it in the back of my mind. This weekend is "Black Friday" so I decided to call the store in hopes that ''my quilt' would be on sale. Not only was it on sale, it was 60% off! I wanted to be sure that I got the exact quilt, but was having trouble describing it. Juliana, (who answered the phone at the store) offered to give me her personal cellphone number so that I could send her a picture of the quilt! How kind! Juliana went above and beyond to help me with my purchase. She sent me more pictures of the quilt, and answered numerous questions from me about matching pillow cases, quilt colors, etc. Customer service is few and far between these days, and Juliana was a pleasure to work with. I am now a 2 time April Cornell customer, and I will return again! Thank you Juliana for working with me today...

I was originally wanting to give five stars, because I was so happy with the fit and quality of my first 3 orders, except for one dress that appears to have been altered from a larger size. I have reached out by e-mail and voice message several times over the last 2 days, and have yet to receive any response at all. I am so disappointed.

As an edit: I did finally receive several e-mails, and ultimately, a call to apologize for the delay in answering, and to provide a full refund for the dress. I am actually impressed. Kudos...

I had such a wonderful experience at this store. I had only shopped online before this and on a recent trip to Asheville had the pleasure of shopping in store and meeting Willow and Jennifer. They were so sweet, friendly, and helpful. They encouraged me to try on as much as I wanted to see how every style fit. I cannot say enough good things. I will definitely be back to shop...