Bark and Board — Local services in Atlanta

After looking at the bad reviews it's obvious what's the problem they have gotten so busy & way too many dogs so it explains why they were putting one of my 3 dogs in kennel instead of allowing him to play in the yard as long but charging me for the whole day. if I had not been viewing the dogs on the doggie cam I wouldn't have never known. It saddens me to write this review because I thought I had a good relationship with the owner Scott but I see he is ok with you long as you don't have any concerns.

I brought my concerns about my dog being put kept off the yard with the GM - Alex who was very rude a condescending in her tone . I ask if there was a problem she said my dog (puppy 1 yr 2months) has too much energy , well that's something that young puppies have is lots of energy hence that's why I had them in daycare.. My partner and I then went up there to take remove all 3 dogs at noon... When we got there I ask to speak with the manager Scott thats when Alex got very smug said she was the Manager .. My partner didn't like her nasty attitude because we have been spending a lot of money there with daycare & we stop buying our food from Chewys just to give business to an Atlanta local business....I can tell by the attitude I got from the Owner when I receive a call from him because of the fact of this GOOD ECONOMY & they have a lot of business they do NOT CARE about losing customers. It was Stewart who called me who was even more condescending he acted as if my concern was interrupting his day because he knew they were losing a customer but he could care less...

I was spending over $400 with Daycare & buying my dogs food from this place which may not be much to the owners considering how dismissive he was to me when I addressed a concern.

This is NOT the place to take YOUNG HIGH ENERGY DOGS because I was told by Stewart they like low energy dogs I said well you should put that in your advertisement as a prerequisite. I have been bringing my 3 dogs here for 6 months never been told that one of my dogs energy level was a problem, until I saw for the 2nd time on the doggie cam that one of my dogs was not on the yard just sitting in a kennel by himself..

All 3 of my dogs are less than 1 1/2 old but they have all been to obedience training class & are well socialized with other dogs. I was appalled at how dismissive & the negative treatment we were receiving because the staff has always been nice but I guess Alex was having a bad day it was a Friday, we were upset about the situation I ask to speak with the owner I believe that's what made her angry became even more rude to us.

Finally when I received a call from Scott's husband which I think name is Stewart he was just as RUDE & DISMISSIVE as the GM so that explains why the management that way, it the culture of the place now. They have more dogs than they need in this booming economy that they do not care about losing customers.

In closing IF YOU bring your dog or dogs here make sure you check the cameras make sure your dog is getting fair treatment, I should have know something was wrong when I saw on the news when a worker was kneeing a dog in the head at the Brookhaven location...If it wasn't for the owner watching the doggie cam she never would have saw the abuse. SO WATCH THE CAMERAS ..but my advice look around Atlanta they have lots of great boarding & daycare places , find a place where they can handle the volume of dogs not over crowded like this place who treat their loyal customers bad if you ever have a concern. I also feel the way they treated my partner and I was politically driven if you know...

Please take time to read this review. This was prompted by the recent news story about an employee of Bark and Board being caught abusing a dog on camera. I wanted to share my story. Bark and Board is one of the most unprofessional and disappointing pet businesses I have ever been to. Earlier this year, I took my family's dog to this location after researching online for a pet daycare with good reviews in Atlanta. I took Nilla to the daycare for a trial run and everyone said she did great that day. Everything seemed like it was going to work out at this daycare. On one of the last days she was there, I went to pick her up after work. An employee went into the back to grab her, and when she was bringing her out, she mentioned Nilla had a scratch on her ear. They had no knowledge of how it happened but they said they cleaned it and thought it would be fine. I have worked with dogs my entire life, including at a veterinary hospital. This was not a "scratch". This was a gash on her ear, that went all of the way through the tissue and was about 2 inches long. This was obviously a bite from another dog. I mentioned this to the staff, and they continued to say they didn't know how this happened. I never received a call that Nilla had been injured, I only heard about the incident when I went to pick her up. If you have ever been to Bark and Board, you know that they have cameras every where, in all pens that have multiple dogs. I kindly asked to speak to a manager, to ask if they could review some footage and make sure this dog had their immunizations. The response I continued to receive everytime I stopped in there, was the manager wasn't available. At 4pm on a weekday???? I called as well, same response. I never received a call back. The only thing that got their attention, was a MAILED LETTER CONTAINING A COMPLAINT FROM MY SISTER IN NORTH CAROLINA. They called me, asking what this letter was about. I explained to them again, what had happened, the fact that I had not received a call that she had been injured (if this was a kid in school, a parent would receive a call right away that their kid was punched in the face), and that I had no response from any kind of management of this facility. The manager on the phone said they would go over footage and check the records of the dog that injured her and call me back in a few days. Did they call me back? I think you know the answer. Of course they didn't. And months later, I still do not have closure on this injury and Nilla now has a scar on her ear. Dogs get aggressive, everyone understands that. But the way the situation was handled, was very unprofessional. I hope this review helps someone who is considering...

It’s funny after reading the reviews and realizing many people have had the same experience.This is the first daycare I took my dog to starting at 6 months old. From what I could tell, he always had so much fun and was exhausted when he came home and always excited to go back. The people were always so nice and always had great things to say about my dog. My dog is a Doberman/Cane Corso mix and he is a big boy, he also is one of the most well behaved dogs I’ve ever met, and he loves everyone and every dog. He is really good about adjusting his energy and temperament to the dog he is playing with as well. He goes to Fetch park all the time and we have a dog run at our apartment that he always has fun at. I have never once ever seen him act aggressive, if anything he is often the one who gets bullied on and he never acts back, always backs off and cowers away. When he had just turned 1, there was an incident where they called me and said he was playing with another dog and his ear got nipped but he seemed to not be bothered and that he was okay. When I picked him up I was shocked to see his ear was split and still bleeding. I ended up taking him to the vet and he ended up needing stitches and a pretty pricey vet bill. They never said anything about it afterwards or what happened to the other dog and if it was still there or not. The cherry on top was that they didn’t like how “just my dog” would get “too excited” when the door would open to bring another dog in or for a dog to leave. They clearly didn’t understand or know how to put up with the excitement of a 1 year old puppy let alone a 70lb one. They clearly didn’t take the time to understand their breeds and energy levels of their dogs and decided to call my dog “aggressive” when it was excitement all along, as again, my dog has NEVER had any aggression issues ever, and months later after leaving that place, he still has never had any issues and plays with new dogs every day. The owner was extremely condescending and said that they didn’t have to show me any camera footage of they didn’t want to, and when I bought up the fact that I would bring in legal matters if necessary, they changed their tone and decided to show me the footage. All in all it was a horrible experience and make sure you take your dog to a place where people truly care and take the time to...