Kids Foot Locker — Local services in Atlanta

I’m a VIP member went to this location to purchase my kids some shoes to which was not avail in store they offered to order and ship to my home with no prior problems I agreed to the shipment due to the order wasn’t urgent at the time I had a few days to play around with due to the purchase was for my son for back to school me not noticing I was charged for shipping until a few days later I received a call from a 1800 number saying that my purchase wasn’t gone be available and I could go and find the shoe if I like or they could refund me I immediately optied in to get a refund I’m thinking what kind of service is this your the shoe store what do you mean I can go find at another store days went by maybe 5-7 to see the refund was posted yet it wasn’t the exact amount of my purchase to relalize that I was charged a shipping fee to which wasn’t included into my refund let just say it’s been nearly a month a few days away and I still haven’t gotten a solution to this problem for me I’ve reached kids foot locker corporate I’ve spoke to this location manager named manny and still to no avail as a solution I was told by the manager his manager would be in contact with me it’s been over a week and counting no one has reached out to me I just wondering when is this type behavior ever ok why is it ok for me to still be waiting on my money and better service after all I suppose to be the customer yet I feel like a victim I feel like foot locker as taken my money and that’s never ok I would never recommend this type of business to anyone don’t shope here they take your money and never try to rectify the problem no one cares go to a business that cares about the continued business that you give and shows that and...

Store manager Imani was unprofessional. I do not recommend shopping here. Had an unpleasant time while trying to do an exchange . Imani insisted on giving me a refund on a gift card when I had in fact paid in cash . Instead of helping me find a solution to the problem , Imani was dismissive , not helpful & determined to give me a negative experience . Customer service jobs aren’t for everyone . Controlling your emotions and maintaining professionalism should be mandatory when working. I will never return to this location .

P.S. God truly covers his people . Imani also can’t count so well . When I got home , I realized she gave me more change than I was do . Way...

Terrence (i hope thats how he spells it) is AMAZING. Ive been looking for a particular pair of jordans but couldnt find my size. Ive called every footlocker,champs and kids footlocker from stonecrest to Cumberland, from mall of ga to southlake. Some stores didnt even answer the phone. Not only did Terrence check to see if they had my size he held them for me. I live near stonecrest mall in lithonia,and i drove to lenox in the middle of the day just to get them. Thankfully he was there when i arrived and i got to thank him in person. AMAZING YOUNG MAN ,with great customer service. THANK...