Nordstrom — Local services in Atlanta

I placed two orders containing multiple items to be picked up this Nordstrom store.

The first two items to be received by the store were returned shortly after they were marked "Ready for pickup". I received an email confirmation for both as if I had returned them. However, I had not gone to the store, nor had I requested cancellation over the phone or on Nordstrom.com.

As such, I called Nordstrom Customer Service. They could not find out why this had been done. They offered to transfer me to the store, saying that they would surely be able to explain to me what had transpired. When I finally reached a lady from the order pickup department, she asked me to wait on hold, stating that she would find and speak to the gentleman who had returned them yesterday to ascertain why he had done so. I waited for several minutes before being informed by a male employee, apparently not the one who had returned the items, that they had been returned by accident. After that brief statement, he was silent. I asked him if the items could be reordered for me. I was told that I would receive a refund and could come to the store and buy them there if they were still in stock. By then, I had the sense that some employees were not trying to be of assistance and were not being very polite, so I "Okay. That's all I wanted to ask about. Goodbye."

No message from the store was communicated to me explaining the erroneous cancellations. Instead, I had to make my own inquiry over the phone. In total, I was spoke to/was transferred between six people (Nordstrom.com agent -- store employee answering incoming phone calls -- another Nordstrom.com agent after order pickup department didn't answer -- back to another store employee -- order pickup department employee -- a new pickup-dep. employee after waiting on hold). Not only will there be a delay in the receipt of the two apparel pieces if I reorder them, but also I had used a '2x Points Day' at the time of purchase, so I will not be earning double points on these items. What's more, there was no apology made by anyone from the store. The last employee's economical use of words, the failure to call me after cancelling my order, the lack of an apology, the very long hold time, etc. were all instances of rudeness.

I've picked items up from a few different Nordstrom locations in the past, but never here, and the first time I have items for pick up, they are immediately cancelled. With no explanation given to me, I am left wondering how an employee could have mistakenly returned two items from two different orders.

After reading other critical reviews on Google, I know that rudeness and dysfunctionality are not irregular characteristics of the order pickup experience at this store. I, for one, will be requesting cancellation for everything else for pickup at this store and will instead transact with the Nordstrom at...

My husband bought me some Fendi sunglasses online from Nordstrom Rack for Mother's Day. When they were shipped to my house, the sunglasses came in a plastic sleeve-- no fendi case to protect them which they were suppose to come with. Nordstrom & Nordstrom rack are an hour away from our house and the Atlanta traffic is a nightmare. My family and I loaded up today (Mother's day) to head downtown after speaking with Nordstrom customer service which told me i could go to either Nordstrom or Nordstrom rack to get the case and also added in their computer system that i didn't receive a case for my designer glasses. We arrived at this location, and the two AA women who helped me were so kind, helpful, and went to the back to check for one with no problem. One of the women came back and as she was continuing to look for a case, the manager i assume (white older lady with reddish short hair and mask on) came over and the nice woman who was helping asked her to grab me a fendi case. This manager was SO rude, and told me "i cannot give you a case for your glasses, bc then ill have to sell the glasses to someone without a case". "You will just have to go to Nordstrom rack to get them" i explained i was told By Nordstrom i could go to EITHER Nordstrom or Nordstrom rack, and that when they arrived-- the case wasn't packed with the glasses.

How is this MY issue? God forbid you have to give me a case for glasses that were already purchased because a POTENTIAL sale would need them. So i drove an hour in awful traffic to complete an order i had already purchased and the manager was far from kind to me. My husband and i are both in management positions and would never be so rude to someone who was trying to collect something that SHOULD have been packed in the 1st place. I looked over at the AA lady who helped me and you could tell she felt bad bc she knew it wasn't my fault and a manager of all people should have known better. The main reason i was upset is the way she said this as if it was my fault the case wasn't packed with my order.

So we drove over to Nordstrom rack and the person standing at the door immediately walked over and gave me the fendi case NO PROBLEM and she was SO kind about it. Thank you to that kind lady at NR and also, to the two kind ladies at Nordstrom who probably know thier manager is a JERK. Miserable people have no place in customer service let alone a place like Nordstrom. I'll be sure to let Nordstrom customer service know the manager at this location refuses returns/completing orders online if its an...

Well had great service from a sales person during a scheduled appointment. However...this is no longer the Nordstrom's with the class of the 20th century. Others that worked there looked like they had on pajama pants, had "Side Show Bob" hair... since we can't ask anybody to comb their hair in a professional manner anymore because apparently the Crown Act seems to mean let's just look like we got out of bed and not comb out hair vs wearing NEAT (!!!) natural hairstyles representing a proud heritage. The alarm near the 2nd fl elevator went off every time my Mom and I (black) went past it but not when a lady (white) and her dog went past it... The answer I received when I first asked while on my way to the eBar... was just "That's what it's supposed to do." I specifically asked if it was metal keys in my purse, explained I had no store items.... just got again... "That's what it's supposed to do". I told him that's not a reason. ..but he was too dismissive to have been concerned about why the noise startled me making me feel like a criminal. Glad it wasn't while my mom WITH A PACEMAKER walked by when we left. I warned her about it before we left. He was another one with "Side Show Bob" hair wearing mis matched - just got out bed at the dormitory - clothes. Except for two of the ladies in lingerie that are obviously more mature professionals... the staff there needs a makeover. I am sick and tired of people's "freedom of expression" meaning you can't make people wear , clothes hair and face jewelry in ways that are neat and sanitary!! That means no rings and cow tag hooks and backings sticking out of your nostrils that are a playground for bacteria! (Take a...