Saks Fifth Avenue — Local services in Atlanta

They sold to me fake baccarat rouge perfume and I bought the big one for 724 dollars. I took it back and the staff tried to convince me otherwise until other persons confirmed that it was not the true scent of baccarat , I requested to speak to the manager, she was extremely rude and refused to speak to me.Adding that since it took me a month to realize that it was a fake bottle that she won’t do anything about it and it’s my problem now as it wont be replaced. I don’t think she has the quality of a professional manager or the ability to hold the position because she could had de-escalate the situation but rather she made it worst. I had to involve the police and my lawyer, eventually when I went back to the mall to report further incident she then came out of her shell and acted like she was doing a favor for me by replacing the fake boxed perfume with a Tester bottle, just imagine the audacity.

2 days later after I had contacted the corporate office of Saks fifth avenue, I was reached out to and they requested that they would replace the bottle and asked if I wanted to come in or if I wanted it shipped to me. I came in few days later for the exchange, the personal that handled my case was so professional and emphatic towards my previous experience he gave me the option of a full refund but I told him that I loved the fragrance and just wanted an original bottle of my baccarat, he took me back to the perfume section where the same woman tried to frustrate his efforts of trying to replace the tester bottle that I was given for an original baccarat in the box. Eventually he informed them that the decision was coming from the corporate office and that was when they finally replaced the tester bottle. In his presence I opened the box and confirmed that it was the original scent. I was very happy and have been happily using my product. My advice would be to always demand for the fragrance that is locked up in the counter. Not the one that they reach out and is already exposed because I noticed that the box that I was given was removed from a locked area compared to the day I purchased mines and it was already out and...

I'm writing to express my frustration and disappointment following an experience at your Phipps Plaza location regarding a return of Christian Louboutin shoes.

I purchased the shoes through the Phipps Plaza store, but my size wasn’t available in-store, so they were shipped to me. Upon receiving them, I tried them on indoors and realized they ran small. I brought them back to the Lenox store in perfect condition to return them.

To my surprise, the associate inspected the shoes and stated they "showed wear" and couldn’t be accepted. This was completely confusing, as the shoes were clearly unworn apart from being briefly tried on. The manager came over and quickly supported the associate’s decision without taking a fair look, essentially making me feel like I was trying to return used shoes—which was not only false, but extremely insulting.

To make things worse, I was told I should “just ship them back to the store that sent them.” I paid at Saks Fifth Avenue at Phipps; how is another store supposed to process my refund? No return label or instructions were provided—just vague direction to ship $900 shoes off with no guarantee of reimbursement. That’s completely unacceptable.

I’m deeply upset by the lack of professionalism, courtesy, and clarity in handling this situation. For a luxury brand, this experience has been not only disappointing but disrespectful. I’d like clear instructions on how to properly return these shoes and ensure I receive my full refund. I also ask that this matter be escalated so the store’s handling of returns—and their treatment of loyal customers—is addressed.

Edit: Spoke with someone via chat who seen the same posted pictures apology and provided me with instructions on how to properly return to receive...

Customer service needs a lot of work, and employees do not need to comment on other people's bodies!

My fiancée and I went in about a month ago and I wanted to try on a dress. We stood by the dressing room confused if we could let ourselves in for several minutes. One employee walked by and didn't even stop, just yelled across the floor that someone would let us in. Finally we hunted someone down and asked to be let in. We did not purchase anything that day. We were ignored and looked at like we shouldn't be there.

But the real issue happened when my fiancée went back to purchase the dress I had tried on as a gift. The lady who "helped" her check out (because no one helped us either time until check-out process) first body-shamed my fiancée by saying "what size is this?" And after she looked at the size she said, "well... It's stretchy I guess". Not that my fiancée had to clarify, but she did clarify that the dress was not for her, but for me. To which the lady responded "tell your fianceé she needs to eat something". Are you serious? If it had been a larger size and she had told my fiancée to tell me to stop eating so much that would be a clear inappropriate remark. This is not how to treat paying customers, and especially customers at this price point. The customer "service" rep was not asked for her opinion on either of our bodies!

Please retrain your staff to keep their nasty and inappropriate comments to themselves before you lose more customers. The lack of friendliness or helpfulness in the entire process is my secondary complaint, but I would not have left this review had the second interaction...