Rebalance Spa — Local services in Atlanta

I get massages quiet often. Probably averaging once a month. So I’ll do my best to keep this brief- first off we had an appointment for hour and half. I called 5 days in advance to make my reservation.

On the day of- I asked if it was possible to do 2 hours- they said they would try. Not possible okay.. cool. I understand it was a bit last minute.

5 pm rolls around and that’s the time of our appointment. And 4 minutes before 5 they call and ask if we can come at 6. We are already there... so we worked with them and agreed to 5:30. No problem. We were still in good spirits.

The issue begin once the service actually started. To begin- this was a gift to my best friend. She’s getting married, so we wanted this to be the last hurrah and super relaxing.

1. They had the main phone line in the room and kept getting calls every 10 minutes. I do understand that sometimes people are short staffed.. but in these calls they kept accepting every appointment that requested a service the day of. And they don’t even have enough staff to give my friend and I a proper massage.

2. the door to our room was open... we are two females (doesn’t matter what race) that’s unacceptable. This is my body being exposed to people walking by. And I requested the for be closed because it made me uncomfortable. Before I got my massage- When walking past other doors, without even trying I was able to see other customers body. That’s not okay. So I specifically requested the door be closed.

3. in the middle of our massage they conversed. I’m genuinely not one of those customers that gets bitty gritty, but I really wanted to enjoy a nice quiet massage and I’m paying for a service, and truely believe providers should do their best.

4. in the middle of our massage, a coworker barges in and starts an argument with my masseuse. At this point I’ve had it.

5. Peak of the last straw- in the midst of our massage they told us they cannot comple the 1.5 hours I booked 5 days in advance- this hit home run because in the midst of our massage he accepted an appointment that would overlap my appointment.

6. at this point I wanted to get up and just walk out- they used excessive force when using hot stones and were aggressive towards the end because they wanted to finish.

Please note they did not want to offer a discount, no apology- and only made an excuse that they were busy. I came to support the Asian movement and care so this hit pretty hard. I wouldn’t support this business because they didn’t appreciate the...

Booked a 1-hr couple's massage, $120 and split the hr into: 40 min body and 20 min feet. Full experience, okay, and would much rather give half stars, instead of a full 3.

Breakdown--

Irritants: For starters, the Masseuse walked in while undressing and completely disregarded when we said "hold on". We received couples message in same room with two masseuse that talked to each other the entire time! That blew 'relaxation' right out the window. Now, the room was warmer than necessary, but the masseuse attempted to make it more comfortable by requesting the AC to be turned down. The approach to up charge During service is tacky. For ex. The body massage had already begun when the masseuse went on to list out different aromatherapy scents to "choose from", I chose "peppermint", she responded "$10 more". That could've been addressed prior to beginning service don't you think? I read online that they were doing services in the lobby, but didn't believe it. Sure enough, they have massage chairs setup in the lobby for the foot massage 👎🏽. They sat us by the front door for the second part.

Body massage: The massage was fine, loosened up tension in the base of my neck and lower back, but digging your elbow into the body is painful and subpar massaging service, and not much of the experience we were expecting. My bf stated, "i thought she was about to dig a hole through me!".

Foot massage: Not much else to say, the foot massage service was fine, but could've been more relaxing had there not been car headlights shining in, front door opening,  a couple walking in, and setting up their foot massage adjacent to us.

Management, you should reassess operations with this setup.

I planned this outing as a gift, and paid/tipped everything in cash at counter checkout. meanwhile, my date felt harassed to tip, separate. unclear why, considering things were taken care of.

Concluding: I've visited here pre-pandemic, as a recurring customer, receiving decent, convenient, service, that's why I returned off the strength of what i remembered. Needless to say, I have NO interest...

I came here for a walk-in massage since the spa I usually go to for Thai yoga only does appointments. My first red flag were the linen they wanted me to wear smelled like moldy laundry. Instead of leaving I asked for a different set and it was a little better. I decided to try this place, and while I was really impressed with the Thai yoga stretch portion, the deep tissue massage left me extremely disappointed.

As a yoga instructor myself, I thought the stretching techniques were well-executed. However, I do think the practitioner should guide clients more with their breathing — especially when transitioning into deeper stretches. Breathing is essential to release tension and help the body relax, and there wasn’t any instruction on when to inhale or exhale during certain movements.

The deep tissue massage… honestly, was a complete disappointment. The focus was almost entirely on my back and neck, which I appreciated, but there was no work on my legs, thighs, feet, arms, or hands; all of which are typically included in a full-body deep tissue session. I asked for deeper pressure several times, but it never got more intense, which was also frustrating.

I mentioned this to the receptionist at checkout, but instead of showing concern or offering a solution, she dismissed my experience by saying the therapist usually gets a lot of deep tissue clients and good feedback. That response felt dismissive and left me even more disappointed.

So overall: Thai stretch = good. Deep tissue massage = not deep, not full-body, not worth it. And the customer service could definitely use some improvement for customers who didn’t have the best experience. I recorded my session and experience as well for a visual experience...