Your Intown Home — Local services in Atlanta

We worked with Your Intown Home to manage four properties when we moved away from Atlanta (one was our prior house, the other three investment properties that we had previously self managed). We were optimistic that the properties would be in good hands, given they are a smaller/local company, had good reviews, and we had good initial conversations with Stephanie (the owner).

However, once we onboarded them to manage the properties, we just faced issue after issue with the maintenance team and the leasing team - some examples include: Despite being a local management company and us paying 50% of first months rent to support their onboarding process (which explicitly includes "Annual home inspection including 3-D photos"), their team did not step foot on or conduct an inspection on 3 of our units for over a year. We only found this out when we asked for proof of the inspection reports and photos and were told they never happened. An appliance in one of the units needed to be replaced. Their vendor sent a quote for an oven, when we googled the price, we found they wanted to charge us 50% more the price of the oven direct from the manufacturer (GE) and all big box stores (Home Depot, Lowes, etc.). When we raised this to the team, they refused to use anyone other than their preferred vendor. We ended up buying the oven ourselves and coordinating with the tenants to have it installed. During an annual inspection, they identified squirrel activity in our home and we confirmed with them we wanted them to send out a vendor to deal with the issue. Instead of sending out a vendor, they asked the tenant if they had heard squirrel noises - and when the tenant said no, they did not send out a vendor to deal with the issue and told us there was no squirrel activity (there was, in fact, squirrel activity). They forgot to include a rent increase that both we and the tenant had agreed to when managing yearly renewal, costing us hundreds of dollars in missed rent revenue over the course of a lease. They added pages of amendments/terms to renewal leases without making us aware, including terms and extra fees to tenants that we would never have agreed to. Once we stopped working with them, we had to re-negotiate leases with all of our tenants to undo terms we did not agree with.

We raised many of these issues with the owners prior to renewal, at which point they promised "moving forward we will work our hardest to provide you with the best and most responsive customer service". However, about a week later on the day they collected the annual renewal fee (50% of one months' rent across all our properties), they terminated our agreement and kept the renewal fee. We felt misled by them that this is the way they chose to end...

Really frustrated with this property management company. We looked for someone to manage a property because we’re not able to ourselves for whatever reason. We’ve had a repair that was needed at our property and I had asked management many times if the vendor was making the right call because something didn’t seem right…I even sent multiple pictures after I MYSELF WENT AND CHECKED the property. I even had my HOA send a different vendor to check and I was being told the issue was something completely different. Even so, I was assured multiple times that whatever needed to be fixed would be fixed. I brought this up with the management company and they didn’t do much with the information and just kept pressing the same thing on me. We had renters moving in soon so I paid to have this urged vendor fix done and for some cosmetic repairs on top of that. Not even a week later - the same issue is back….clearly the repair was not done correctly and the cosmetic damage is even worse now. I spent money on something that I didn’t feel was right in the first place and now I’m being told it’s ’trial and error’ and I’ll have to pay again for who knows what. I brought up this whole situation to the company because apparently the person who was handling the vendors isn’t with the company anymore and I was told he wasn’t very good (CLEARLY NOT) which really shouldn’t be anyone’s problem but the company’s. But hey - I get it, things happen, so I gave the company a chance and asked for the company to make things right and put whatever we paid for the insufficient work towards what needs to be done and they have not. I hate that I chose this company, I really hate this for the people renting my property because they have to deal...

I could not have had a better experience! Cameron McCaa is a pro in every sense of the word. I decided to sell my Atlanta triplex three years after moving to Boston, so the entire thing had to be done remotely without me on-site. Cam was the best. He spent a lot of time on-site helping me get the building in optimum showing condition, including giving me a prioritized punchlist of work that needed to be done. He had spectacular photos taken that made my property look it's best. He sent me recordings with feedback from realtors who had looked at the property. He had offers coming in before the property even had a single open house. He gave excellent advice. When an offer that was lower than what I wanted came in, he wrote me a very well-reasoned analysis of why he thought the deal was worth taking. At the same time, he discouraged me from selling myself short and taking lowball deals. He has a lot of experience managing rental properties so he could really tell me precisely what buyers would be looking for. He also brought in an escrow company that was excellent. I can't recommend him enough, esp. if you need to sell a property remotely. He's the poster child for why to work with a realtor when...