SEPHORA — Local services in Atlanta

I visited this store yesterday on March 14! I had placed my online order for pick up at this location and never again will come to this location!!!!! First of all no one was greeting or even acknowledging you walking in the store, had to find the online pick up order station which can be missed even it is a small store! So register had a line but I saw 2 associates just standing around and chatting and clearly had nothing to do work wise so I stood before them to be polite and gave them about two minutes to acknowledge me but clearly they did not care, so I finally interrupted their conversation and asked where to pick up online orders, the one older lady was clearly annoyed they other clearly had no clue and both seemed overwhelmed by one simple question! They both where not even sure where to start but then said oh is over there about 5 feet from where they where standing and chitchatting, so they pointed me to the sign for pickup I walked there and they both continued their conversation! Instead oh I can help you or I will let someone know NOTHING!!!! So I waited at the sign and I had both of those associates in my eye sight also they clearly saw me there waiting, at least 5 different associates passed by and NO ONE acknowledges you and it’s been 15 minutes!!! And both of those associates still standing there NOT Doing A Single move or working at all but continue their conversation!!!! Finally another associate passed by and she was the first to asked me if someone had helped me already I said no I’m here to pick up my online order, she said follow me to the register, she got my order from the back every thing was like it supposed to be handed regarding customer service !! I should have note her name because she is the only person working in this store who deserves 5 stars and above!! All other associates would not even receive 1 star ! This store is clearly not good in customer service and some associates should consider just working somewhere else because clearly alot of them do not want to work there or deal with customers! I will not consider this store again for shopping or...

I have to give this a low rating unfortunately. Other than the woman who did my make-up being nice, this definitely was a complete waste of money (and time). Prior to scheduling I told them I have mature/aged skin and make-up does not sit well on my face. I also wanted to make sure I had someone who could do a very dramatic eye. Unfortunately I did not have a good outcome even though I was assured this person specialized in dramatic eyes. I honestly felt I could have done a better job (and have). And the face make-up was extremely cake-y. It really showed up in pictures and my pictures look horrible. They would have turned out better if I wore no make-up at all. And within the hour my make-up started running. The eye make-up and the face-make-up. The lip make-up also faded within the hour. This definitely was not worth $120 (I gave a $20 tip just because my make-up artist was nice and this is how she makes a living). I even had to purchase eyeliner on the way to my event as it was already smearing and running before I even arrived. I felt like she took way too long literally just applying foundation over and over again and I feel like she basically did this to fill the time as it's extra if they go over the time. I honestly should get a refund but haven't even bothered to ask because I really don't want to deal with the excuses I assume I'd get because I went to the event with the make-up done. But my pictures are horrible and within two hours I look greasy and had to completely re-apply my eyeliner and lip color. If they had integrity they would refund me and pay for me to redo the event since the pictures are horrible because of the make-up, but I doubt I'll receive that. So instead, buyer be warned. You'd save money buying the make-up yourself and just watching videos how to do your make-up. This was 1000%...

So where do I begin? I typically avoid certain stores like Sephora and even Ulta in the city of Atlanta due to Atlanta’s reputation of piss poor customer service. I miss the NARS store in Buckhead village because the customer service was superb.

I walked in and was met with a “nice enough” greeting by an African American young woman with red braids. You know the greeting ? The “I’m not really a kind/nice person but because I work here I have to tolerate you stupid and annoying customers nice enough greeting.”

I told her that I needed some help and don’t really know where to begin but before I could get anything out of my mouth she proceeded to dismiss me by saying she and her staff don’t have time to help me for 30-40 minutes and suggested that I book a makeup learning session ( I wasn’t there to learn how to apply makeup as I know how to do this). Plus I find it interesting that she and her staff had little time to help customers but they had all the time in the world to have sidebar conversations on the floor while bad mouthing customers.

When I finally got my words out to tell her that I don’t know what colors to pick for my skin for contouring she quickly passed me off to an associate named Mercedes. Mercedes was incredibly helpful and even answered some of my questions regarding products that would be right for my face. If it wasn’t for Mercedes I would’ve walked out of the store. Instead I ended up purchasing $99 worth of products. This will be my last time purchasing anything from this location. Possibly Sephora as a whole. Going...