Fairmont Spa Austin — Local services in Austin

Very mixed experience. I just went to the Mokara 3 weeks ago, and I’d definitely go back there before doing the Fairmont again.

I had a massage booked for 10 and pulled up to the hotel at 945am. Self-parking was closed, so I was forced into the valet line. Almost an hour later, I finally made it to the end of the line. I learned 5 hours later that there was an accident that caused the backup, and while I understand that wasn’t the hotel’s fault, I would’ve expected a 4 star hotel to either problem-solve better or compensate me for the inconvenience somehow (free fruit plate? wine?). I missed my full original appointment window and the spa moved my appointment to 12, which I was thankful for, but they acted like that WAS what they offered to make up for my experience. Meanwhile, when I booked this on Monday, there were 11 timeslots available lol. I’d taken off work until 1230pm originally, but had to reschedule my meetings to even stay for the new time, and the spa receptionist just told me I was “lucky” to get in at all.

Additionally, while the cleaning staff did an incredible job keeping everything tidy/stocked (and she was the sweetest person ever), the mineral pool and showers were pretty dirty, which was pretty gross. The facilities were fine overall, but I expected better for a Fairmont.

Oh, also. The pool was also closed due to an event happening that night.

The hotel/spa could’ve taken time to call guests to redirect them to find street parking, or given me something for my trouble, or warned me about to pool being closed after I’d booked, and I wouldn’t have written...

Upon check out today, no one asked about my experience so I figured I would share here instead. On a positive note, the services were great. On the con side, I treated a client and spent a lot of money not to have a better experience. The spa itself is TOO small for the amount of women they service as well as the fact that they had a birthday party pay a day fee and take over the whirlpool area spilling food into the hot tub. Many spa guests were annoyed at their noise level and hovered in the 'quiet room.' It took about an hour for the Manager to calm them down and clean up their mess. The 'quiet room' is anything but as it is the only other area to sit yet there is a lunch table, people walking in/out literally every minute, blow dry area at the door and constant echoing throughout. This was the least relaxing spa I have ever been too. While the staff seemed to work hard, they missed so many little things like hand soap at two of the sinks, the toilet 'seaties' in one stall was empty the entire day...I travel spas often so I notice things that should be in a five star spa. Overall, too many people in an unrelaxing environment and too little value for the price - I...

I can’t begin to describe just how relaxed I felt during my visit to the Fairmont Spa. From the moment I walked in, I was wrapped in an atmosphere of calm and luxury. The amenities alone — the Jacuzzi, sauna, steam room, and serene waiting area — created the perfect setting to unwind before my treatment even began.

My esthetician, Vallerea, was absolutely incredible. Her personal touch made the experience feel deeply customized and caring. She walked me through every step of the facial, addressing my concerns and explaining the benefits of the lymphatic drainage treatment in a way that was informative and comforting.

I was so relaxed that I actually fell asleep — twice! That’s how deeply at ease I felt. Honestly, I left wondering how I’ve gone this long without ever experiencing a facial like this. It felt like I had been cheated out of something essential all my life.

Fairmont Spa truly went above and beyond. Every detail was thoughtful, every moment intentional. This wasn’t just a treatment — it was a full reset for my body and mind. I’ll absolutely be returning and recommending it to anyone who needs a true escape and a reminder of how powerful...