Spa by JW Austin — Local services in Austin

I had attended the mastermind for The Life Coach School at the hotel in April and decided it would be a nice treat to get a massage. I booked it for the following day and come prepared to fully relax. The location is stunning and super welcoming and clean in the lobby. I was asked if I wanted something to drink, which I say sure. The young lady brought me a "sip" of champagne and said she will return since the bottle was out. She said "if they come and get you, I will bring it to you in the back" Well, that never happen, she never brought it or upon checkout, never addressed it again. Next, I walked into the back and was given a some time to enjoy the lounge. It was lovely but very short lived. I literally just sat down and they called me :( I was told to go into the changing room and get comfortable, so I did. I showered and got into a rube. I was then asked to follow the lady who did my massage. I informed her on my forms that I enjoy deep tissue massage and she said "great, lets start". On multiple occasions I asked her to apply more pressure to which she told me she did, she additionally had a slight attitude. I realized that it was a lost cause and just left it along. When it ended, I thanked her and walked to pay at the front. I was told that a 20% tip was already allocated towards my bill. My massage was $155 (Stress Relief) with an additional $31 for a tip that I didn't agree to. Finally, upon checking out, the computer system was down, as it was the day before when I booked the appointment. The front desk personal, asked me to leave my card number on a piece of paper for her to process my payment after the system was refreshed. Am sorry WHAT? Needless to say, I didn't leave my card and sat there waiting to pay after the system came back online. I would have not expected this experience at the JW...

11/10 overall experience 🤌 11/10 service and quality 🧖‍♀️ 11/10 hospitality (phenomenal white glove experience)

I’m from L.A. and had the BEST EXPERIENCE at the Spa by JW in Austin.

I was not a hotel guest, however every JW staff member made my entire day incredible.

Elisa greeted me and helped me check in and get situated for my full day of R&R. She’s a true gem!

Denise helped me as well and we connected on a “momma who needs her self-care” moment level.

Was scheduled for an 80-min. HydraFacial with aesthetician Connie. She was exceptionally knowledgeable about my combination skin type and gave me the most wonderful glow-up that i desperately needed. Thank you, Connie!

Next I I had an 80-min deep tissue massage by massage therapist Justin and holy cow, does he have strong hands! Just what I needed after a stressful week.

As a non-guest, I was able to have lunch and a few cocktails to round out my day by the pool deck.

I’d definitely come back for more skin and body treatments next time I’m back in town.

Thank you Spa by JW team. I loved my entire spa day ❤️❤️❤️❤️

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I realize that this review is LONG OVERDUE. Last year I took a trip to Austin, TX to celebrate my birthday. I was gifted a message and my appointment was with Denise at the JW Marriott Spa. Denise gave me one of the best (if not THE BEST) massage and spa treatments of my life. She worked out all of the kinks, there was aromatherapy, she helped me to quiet my mind and she was very kind, her energy was good. After the massage I did get a sip of champagne, but I fell right asleep in the recovery room. It was a perfect birthday gift to kick off my birthday weekend. Now I'm home, debating if I should take the chance to have another spa experience like that one here at the JW in my city... If she is still at this spa, you have to do it. Denise is the bar, she set the standard high. Don't tell my Charlotte masseuse that I've written this review, but its well deserved and long overdue. I left feeling like I could take on the world... and I did!... Well at least I took on Austin for the weekend! Thank you Denise and Q.S. for...