Loro Piana — Local services in Boston

I am very sad to have to leave a bad review for a brand I like so much. I was interested in this beautiful scarf in a particular color. I visited a store in DC where I live, but they said they do not have it in stock. I looked online to place an order, but there was no inventory. The website listed Boston store as the only store in the US who had it. I was planning on traveling to Boston before July, but decided to make it asap so that I could get a hold of what-seemed-like-the-last-piece remaining in the Boston store. I visited the store and showed one of the store associate the website listing of the scarf and asked for it. She took awhile to return to us, but not with the scarf but with some other patterned scarves. She started to take them out of the plastic bag, and I reminded her that I want the particular design and color I showed her earlier. She said she would have to look. She took a long time before returning to us, and she said “the system says we have 1 in our store but I cannot locate it.” I have been to luxury stores countless times, and never had I seen them unable to locate an item or have inventory information off in their system. She asked us to wait again. She returned failing to locate the item, but said she thinks she will be able to place an order for me and ship it to my home. I agreed- which was a big mistake. It took her another 15-20 mins placing the online order. Yes, something that I would take at most a minute. She said she will be able to figure out whether she would be able to locate the piece within a day or two, and if she cannot, she will refund. In other words, I visited the store based on the information on the website that Boston is the only store with the scarf. I ended up spending my 40min-60mins in the store waiting, failing to get the scarf. Unfortunately, this disaster did not end here. I waited 2 days and heard nothing from the associate. I texted her asking if she had located the scarf and she said she did not. I was pretty upset at that point -less because she was not able to locate the item, but more so because she did not reach out to me with an update and I had to reach out to her to figure out what was going on. I asked her to refund, and she, again, sent me images of different scarves. I could not take it anymore. I told her outright I wanted that particular color and since she does not have it I wanted my refund. Hard to believe this is an experience I had at one of the high(est)-end designer brand. Wish the HQ in Italy gets notified of what is going on in...

Worst experience I’ve ever had at a Loro Piana boutique. If I could give 0 stars, I would.

I came in specifically to get the Summer Walk loafer. The store was completely empty — I was the only customer at the time. This context matters, because if the boutique had been busy, I could at least understand some lack of attention. But that wasn’t the case.

One of the staff members was on his phone and didn’t even greet me. I had to approach him and ask if they had the shoe I wanted. Without moving from his spot, he simply pointed at a rack and said, “We only have one there.” He didn’t offer to help me try it on, check sizing, or see if the pair was available at another store.

For a luxury brand, the service was shockingly poor — dismissive, unprofessional, and frankly disrespectful to customers. This has never happened to me. I didn’t want to make a scene, so I left quietly, but the entire interaction left me extremely...

Very unhelpful server, we had to chase our order and yet we bought two pairs of shoes only on that day. I received no email ( I am in their data base) no tracking number. I had to call and chase my order that they didn’t know anything about it. The men who work there are not only rude but very passive and stuck up. A little reminder that they are the one who are serving us and that their salary is paid by customers like us, no need to try so hard. The number associated with Loro Piana in Boston is this from the photo. It’s a Spanish speaker women who I couldn’t even hear. This is sloppy disappointing and it was a horrible experience. Someone overseeing this, do something about it or this store will end up...