Jared Jewelers — Local services in Burnsville

This is my story of events which happened with this particular store. My fiancé proposed to me on Thursday March 5th, 2020. Covid-19 shut everything down the following week. Mid July we were able to go into the store. We initially went to have my engagement ring cleaned as part of the warranty, ended up deciding to have it resized and put down payment on layaway for my wedding band. Within a couple days received a phone call saying that the layaway program was going to be discontinued beginning August and we either needed to get our money back or pay it in full. So, when my ring was done about a week after initial drop off, I picked it up and canceled the layaway payment. I checked to make sure the ring fit and was, what felt like, hurried out the door. While driving I noticed the ring didn't feel right. Once home I saw the band was uneven in thickness, a Cathedral was pushed in close to the diamond, and scuff marks. Unhappy, but still hopeful, we took it back to be fixed. Another week later my fiancé went to pick it up. The result was another disappointment. He saw immediately a prong which holds the diamond was bent as well as scuffs all along the band, the employee agreed I wouldn't like that. After he brought it home so I could see it, I made a phone call to the store, as to how this situation was going to be fixed. Toward the end of the conversation it was said, "third times a charm right" followed by a chuckle, that didn't sit well with me as I don't feel like this is a laughing matter. Anyway, a meeting was set a couple days later. The day of the meeting we called again. At this point, we were told that they had decided to order me a new ring in my size because of everything that has happened with the other one. Okay. A rush was put on it to arrive a few days later. I go pick it up, all by appointment every time, try it on and it's way too big. I felt so overwhelmed with emotions that I was having a difficult time keeping it all together. The whole point of having my ring ordered in my size was so that it didn't have to get resized, as that was part of the problem. A manager in passing apologized for the size, as she was the one who ordered it but didn't know what size. Umm...then you ask before you order it or you look in the file. I have more to say about that but, I want to stick to the story. While I was there my size ring was ordered, should arrive in a week. I didn't want to leave my ring there, so I took it with me until the other came in. I was also assured that their top person would be the one setting the diamond, thank goodness because I really didn't want whomever worked on it before to even touch my ring. Week later comes and I try on the band to make sure it fits before the diamond gets set. It does and a couple hours later it was done. I checked my ring over, asked questions about any "flaw" I might have seen, and I was satisfied with the answers. Before leaving, as another form of apologizing, letting them make it right, and everything I'd gone through, a bouquet of flowers was given to me. I finally had...

I'm giving it two stars (upvoted from original one star) because of the service received from one of the girls working in the charms department, but otherwise it was a one star experience. Long story below:

We walked in and were greeted, the diamond experts were busy so we were asked to wait just a few minutes and browse. We did so. Fifteen minutes later not one of the diamond experts had acknowledged us. The girl working in the charms section who had greeted us came over and told us she didn't know much but she could take things out of the case for us and do the best she could. She was absolutely wonderful, she asked me about the significance of my ring and was very empathetic. We were comparing two rings and were about to buy one. She asked a diamond expert who was finishing up if he could help us. He looked over at us and said he was busy, but if we had questions he'd try. When told what we wanted he dismissed it, automatically assumed it was for an engagement ring (it was for a wedding ring, we're already married, we told him twice), pushed, and basically stopped talking to me and only talked to my husband. I turned to the girl helping us and asked for her info because I was uncomfortable with the man. He got upset with her when she wrote her info down, and my husband took me aside and asked for us to leave. When I got back the man was lecturing her very angrily about the fact that he's the salesman, she messed up the sale, now we don't want to buy from him, yadda yadda. We were so uncomfortable and fed up at this point we left, and my husband told me that we could get the ring, but not from that Jared's. Truly, we were both so appalled by the unprofessionalism, and whether or not the charm girl was a salesperson she actually listened to me and didn't interrupt or ignore my wishes. I think Jared's is a good store and has some stellar employees like the charm girl, but the experience was not a good one at this location. I'm not posting names because I don't want to get her into...

Five star service across the board! I am a customer for life with these people, and I would recommend this location of Jared’s to everybody in the area.

My girlfriend (at the time ) and I came here together to look at engagement rings, and I was greeted warmly and helped by Nicholas and Kristi. Nick was the main sales person who walked us through our options and helped us with selecting a ring.

Jared was our first stop in our ring shopping process, and I was quite apprehensive that our experience might turn out poorly because of a pushy salesman. Thank God for Nick. It took only a matter of minutes for me to realize that Nicholas truly cares about giving all his customers the best experience possible. He put all the information that we needed in our hands without overwhelming us, and then guided us through the selection process, always making us feel like we had the complete autonomy to choose our preferences without an extra influence.

In addition to the excellent walkthrough during the selection process, when it came time for me to purchase the ring (I bought it later by myself because I wanted the proposal to be a surprise) Nick and Kristi were so invested in making my proposal story the dream that I wanted it to be! I thought I had messed up so badly when I came in to buy the ring only 1 week ahead of my desired proposal date. When I told them how much it would mean to me, they did everything they could to rush the order and work to help me out. I am so happy to say that I got my ring 5 DAYS after I first came in!!! I know that there were many unique factors that attributed to this short wait time, and that they do NOT promise everyone that this timeframe could be realistic! But even so, it felt like a miracle to me.

They made a customer for life, and played a huge part in my dreams coming true. The quality of the diamond was excellent, and my fiancé proudly wears the ring every day.

Thank you Nick and Kristi. Jared is my store...