Claire's — Local services in Columbus

I walked in expecting the Claire’s I used to know and love where everyone was friendly and even if they didn’t exactly like the job, they toughed through it. I needed having to leave and come back as I couldn’t get anybody to help me until later, I wanted my ears pierced and before having ask many different associates to help before even one accepted, I was still passed by and downright ignored by employees. Once I finally got somebody to pierce my ears they ran through the rules, suggestions and directions like a robot and never spoke to me throughout the entire piercing with the deadest and more impolite face, they didn’t give me the earrings I had asked for, and what’s worse is they pierced them catty cornered, which means I have to jiggle and practically re-pierce my ear every time I put an earring in. I sat in my bathroom for a solid thirty minutes trying to shove this poor thing into my ear with no luck to find out she pierced them angled downward to a point I was the put it in almost all the way down for it to be in the correct spot to got through the piercing. Do NOT go to the Polaris Pkwy Store if you want your ears to live, want decent customer service, and if you want your child or yourself to be able to have an...

If I could leave a negative star review, I would. My wife and I decided, to take some items back, after we decided, that we couldn’t afford them. The price to quality ratio, of their jewelry is severely lacking. Although we were, at the head of the line the manager, who was running the register, made my wife and I wait until she checked out the entire line and until she pierced two customers. She made it known, to the entire store, that she couldn’t help pierce customers, because she was processing a return, which she clearly wasn’t. This tactic and the tactic, of making my wife and I wait as she checked out other customers, we clearly meant, to make us upset. So, we would leave. Having trained people, in customer service, for over twenty years, I know, for a fact, that these tactics are nonsense and that they have no business, being used, in a retail setting. They show nothing, but unprofessionalism, and they show nothing but disrespect, towards your customers. They also do nothing, but loose you customers, as they did tonight, because my wife will never step foot, in a Claire’s ever again. If I were any, of you reading this I would...

Had an appointment today at 11am. When we arrived the location was dark and closed. It was a Saturday and a bday gift for our daughter that she had been excited about. We had our appointment confirmed by text and email several times so we felt good about that. We waited and tried to reach this store but no one answered. We waited 15 min past the appointment time and left to find another place to do ear piercing. No way did I want them to rush it. We were left scrambling to find another place for our daughter. We went to Ulta across the street and they were able to fit us in and it was AMAZING. I should have checked with them in the first place as the service and experience with Ulta felt more comfortable and upscale compared to what we would have experienced at this place. Sometimes things are just meant to be but next time we will save the headache go where the...