lululemon — Local services in Columbus

I purchased two pairs of yoga pants from this location last month; I have 12 other pairs of the same pants with no issues, but these two pairs started falling apart at the seams just a few weeks after my purchase...

This is a quality issue that has turned into a customer service nightmare; I was instructed to bring the pants in to be mended and upon doing so, i learned that they no longer offer mending, and that the only option was to echange them.... i agreed to the echange and the cashier acted as if I was somehow abusing the return policy by excercising my right to exchange the defective pairs for brand new pairs...

Trying to detour me from making the echange; the cashier said, “I don’t think these are a good fit for you, so i just want to come up with the best option for you, I think you should just start buying a different pair that fits your lifestyle” 😮 mic drop..... the best and only option was for her to make a quick and simple exchange— and provide me with a good experience in her work place. Instead she did the opposite, she and as confrontational and rude, and it was the most awkward shopping experience I’ve ever had in my life.

If you love yoga pants, but don’t want to deal with their quality promise nightmare, check out TEEKI, and Cute Booty Lounge. Their quality and color/print selection is far...

Just wanted to exchange (not return) 2 items my friend sent my daughter because 1 item was too small and she already had shorts in the same color. First, the sales person told me to wait while she cleaned, which was fine. Then she said ok, she’s ready, but I was at the wrong register. When I moved to the “right” register she said just a minute in an irritated voice. She was not friendly at all. Then she wouldn’t do an even exchange because I didn’t have a receipt. Literally just got these items in the mail 2 days ago, I’m not trying to exchange 3 year old merchandise. They have tags. If this is Lulu’s policy it’s crazy. The muscular, short blond haired worker at Easton was not nice at all. I will never go back in that store...the extra drive to Polaris will...

My sister and I were here the last day of tax free week. We came in around 30 minutes from closing time. As 9 was rolling around, an employee told us we could take as long as we needed. She was really sweet and reassured us even after we apologized multiple times for how long we were taking. However, multiple employees were STARING at us and giving us the stankiest eyes. Then as we went to check out, the employee was unbelievably rude. She was tall, blonde, and had glasses. She was snappy, visibly irritated, and let the door hit us on her way to the second doors when she was letting us out… she couldn’t wait to get us out of the store with no concern to how she was treating us. After we just dropped $400. Rude. Bad. Get ur employees in check! Not...