Paper Source — Local services in Columbus

My best friend and I visited this store location in Easton looking for jelly cats and browsing since we had never been before. My best friend is white and I’m black which is relevant for this review. My friend went to the stuffed animals and I stayed behind looking at the Halloween stuff. A man was behind the counter greeted my friend and then proceeded to approach me and asked if I needed anything and I told him no that I was just looking. I continued looking and about 3 minutes later a middle aged Asian lady speed walk towards me, standing very close and asked if I needed anything. I was basically startled by the approach as I was just looking at some cards. I felt extremely uncomfortable and asked my friend to leave. I didn’t want to say anything to her or have my friend say something. But my friend immediately brought up how it was weird that the Asian lady was walking in a different direction, passed her and as soon as she saw me she sped walked towards me. It came off as discriminatory and weirdly aggressive like she thought I was going to steal or something. I was in the store for less than 5 mins and could tell by the vibes I wasn’t welcome. Will...

Paper Source is a total rip-off! I needed 3 gift boxes, a gift bag and to have them wrapped was $65. I paid the fee but after an hour of waiting, the finished product was less than lackluster! I would have been better off letting the kids wrap the gifts. I am so unhappy with the final product and level of attention I was given while in the store. Now I have 3 boxes that are all wrapped the same with no idea what's in them as they were not even labeled as to who gets what!!! I am pissed off to say the least. I now have to unwrap the gifts to identify the content. Take your gifts somewhere else to be wrapped... Overpriced and underserved is was...

Unfortunately the staff wasn't trained well enough to use the cash register. I picked up a shower cap and slippers from the 50% off sale table. Both items were high end quality. And I was thrilled to find them half off. But the slippers didn't have a tag. The staff member looked them up in the online data base as and found them twice. $10.00. But she couldn't figure out how to copy the information over to complete the sale. After 7 to 10 minutes I gave up and left the store as I was shopping with two others and the situation was causing the store employee embarrassment. It wasn't her fault. Management needs to train their...