Tiffany & Co. — Local services in Columbus

Update 7/14/2020: Finally got my ring back yesterday. The ladies that helped me were great. When I called yesterday to see if my ring came in, this time the lady I spoke to was great and patient. I did end up receiving another call and email telling me it was ready. My ring fits great and looks amazing. I am very pleased with the resizing of it and the quality of it now that I can wear it. All the ladies I have dealt with have been great, its the men I have dealt with that have not been so great. I did have one lady who apologized to me regarding my process through this. I honestly think if covid did not make such a big issue that I would have had a better experience. With things getting back to somewhat of a normal, Tiffany's is not so bad and is getting better. This is what my rating went from one star to four.

Update 7/07/2020: I finally got my ring in to get sized, however the Lady at the store told me 7-10 days and now its a month later almost and it will be another week. When I called to check the status a guy answered and was so rude. He acted like I was wasting his time and that he did not want to help. I cannot wait to get my ring back so I never have to deal with these people again. I already told my fiance to never go there for jewelry again and I stand by that. Horrible customer service!

I will not buy a Tiffany and co. piece of jewelry ever again. The customer service is awful. One store tells me that the warehouse and repairs are closed and the website and customer service says the opposite. I now have an engagement ring that was expensive and cannot wear it. Since I cannot wear my ring, it takes all the excitement out of the engagement and wedding planning process. I can't even get engagement photos done because I can't wear my ring! It also is embarrassing when people ask to see my ring now that we are engaged and I can't show them because I can't wear it! I have called the store and emailed and have not received responses back. I also fail to receive responses from customer service as well. This definitely will be my first and last time I buy from Tiffany and Co. and I certainly will not ever recommend people...

Sadly, I have to write this review. My husband and I came there and had a wonderful experience when purchasing my ring in September of 22; however, one of the extremely small barely able to see diamonds on the setting of my engagement ring has gone missing and so I took it to Tiffany's at Easton where we purchased the rings to have them fix it, I am now told that whatever warranty that we were told was on the ring doesn't apply. I just received a service order charge of almost $200.00 to have it fixed. We spent quite a bit of money on this set because I loved it and was caught up in "Tiffany Blue Box Experience"; however, I should have asked more questions regarding the care and possible problems that we could run into with it because now to have it be complete I have to spend more money on it. Just very disappointed. I have talked to numerous other people who have had a stone come out and they take it to their Jeweler's, and they fix it with minimal fuss and in most cases no extra cost especially the first time. I guess, Tiffany's is not one of the others. Now to decide if it is worth to fix it or just do without the fix because who has extra $200 lying around these days. We even asked if we could purchase an extra warranty and were told oh you don't need to do that because our jewelry is made with extreme quality and you won't need it.... Sooooo disappointed. Love the idea of Tiffany & Co but won't purchase anything else from there. Note to everyone, make sure your ring has a lifetime warranty on it or at least 5 years......

My husband bought my engagement ring from this Tiffany’s years ago. Through the years they’ve always been very kind and helpful. Today I unfortunately had to get my engagement ring cut off of my finger due to severe swelling and pain in my fingers. We tried everything to get it off but nothing worked and I came to the realization it had to be cut off. This was an emotional decision and process but this Tiffany’s offered me and my husband above and beyond kindness and care to ease the stress and sadness I felt having to watch them cut my band. Every single associate we came in contact with at this store that day was so caring, supportive and all offering words of encouragement. They insisted on popping champagne for us and brought us cookies, just everything was above and beyond what they needed to do to make it easier on me. They sent my ring out to be repaired and I know it is in perfect hands. I just highly recommend this location and their quality associates who are very sweet people. Thank you so much, if any of these associates from Tiffany’s at Easton see this review, your care and kindness meant so much...