Zacchariah Zypp & Co — Local services in Crested Butte

When we walked into this store we were told that "this is the best store in crested butte" This experience took a turn for the worst, I went to look at the gemstones they offer i was talking with a old man with glasses he showed me rubies and told me they were 4CT but the price and the size of the rock did not add up and none of the gemstones come with a GIA report, i asked the old man if they came with one, All he did was stutter and came up with writing me a note to take it to get appraised which doesn't even do anything to prove the authenticity of the stone, I was also trying to be nice to talk to this Grumpy old man about pearls, I mention one pearl called a Melo pearls and he said he had never heard of one, They are real and rare, he was offended once I said they are rare and he told me " after being 20 years of gemology i have never heard of this" with a auttied I told him i didn't want to offend but you can't to anything about ignorant people like this old man , after reading his reviews you would think they can make jewelry without the rock falling...

We went in visiting, having a good time with our family, looking for a gift. Walking in we told our son to be very careful. My son accidentally dropped a bowl trying to show me a Keychain & broke it, which we expected to pay for (of course you break it you buy it.) Well we paid for it, but then the owner (or guy working - with longer white hair & small round glasses- at least) felt it necessary to give my husband & myself parenting advice saying, to my 8 year old son, "well you just bought a pretty onyx bowl (p.s. It wasn't onyx man) .. Usually when kids of your age come in here their parents tell them not to touch things and keep their hands to themselves" and then ejected my husband and myself from the store for telling him we don't need the complimentary advice with the purchase. Being in retail service for many years myself, I have never ever seen someone so RUDE and pompous. This guy was way out of line & I will never forget the way he talked to my son. If I were you, I wouldn't spend a single red cent at...

Staff was nice and helpful but unfortunately the jewelry we bought was sub-par. Both pieces lost a stone the first day of wearing, which meant I had to reach out to the shop to resolve. I was told I had to send the pieces in for repair. After I shipped the pieces in for repair they were lost by the shop. With a few months of back and fourth, following up, and being the squeaky wheel, I finally received two new semi identical pieces back, only to have them both lose a stone once again shortly after receiving them. I again reached out to the store and one of the workers, again, and was ignored. I throughly understand that these pieces are handmade, but this is unacceptable. My family and I have bought and collected countless pieces of handmade Native American art/jewelry all over America and have never had this issue so early on into wearing the piece. I never make reviews, especially negative ones, but unfortunately quality of jewelry and attention to service are...