Rejuvia Wellness and Medical Spa — Local services in Dallas

How does this place have a 4.6 rating? I arrived at 4:50 for my 5:00pm appointment only to be told that the prior appointment was running 15 minutes behind. I was curious if this was due to a walk in or if the customer arrived late, and in either case they should have informed the customer that they only had availability up until xyz time due to scheduled appointments. The front desk girl proceeds to tell me that things are behind because the customer “took a longer shower than expected.”A bit unprofessional to share that not just with me but with the other customers in the lobby. She then offers water and wine. First, stop making up for customer service deficiencies with alcohol. Secondly, without knowing what exactly a “long shower” means, this boils down to a poor scheduling cadence. Extra buffer time could have been accounted for and it wasn’t.

My appointment did not start until 5:30. Finally, I get back to what I can only assume used to be a coat closet that was lazily converted into a massage room with TWO tables. The therapist was constantly shuffling around like the matrix as he rotated from each side. No where to hang your clothes, just have to throw them on the extra table. And on top of that, literally, the wet wash clothe used to clean my feet was just tossed on my clothes. Unintentional I’m sure, but my wet t-shirt could have easily been avoided if the room only housed one table and simple wall garment hooks were available. It should also be noted that the room itself smelled musty, almost like it had just been painted. The massage experience itself was mediocre. I get on the table and honestly questioned if I was on a wooded table simply draped with a sheet and blanket. It was awful, but I put my hair in a bun and went with it. The therapist comes back in and first thing he asks “can I take your hair down?” I thought it was a strange question especially since we had just discussed during the consult that I did not want my scalp/hair touched, and made sure to specifically call that out on the checkin paperwork. So no, I don’t want you to take my hair down. Ten minutes in, what does he do, removes my hair tie! I promptly ask for the rubber-band so I can put it back up. I don’t have short hair, it runs to the middle of my back. Why so much focus on having my hair down? At that point I should have scrapped this fiasco and left. I don’t know if the therapist was a bit of a rookie or what, but he lacked any sort of finesse in the sequence of movements and transition. And frankly was a bit too invasive along my gluteal area, and not along the perimeter region. At one point I was lying there (on my stomach) completely exposed. I did eventually speak up about it. The temperature of the scolding wax needs to be evaluated as well. After making two attempts, letting it cool for a couple of minutes, I was able to safely put my hands in the wax. Just wait, it gets better, he didn’t even let it completely harden. So when he separated my hands and the bag, it was an actual hot mess of solid and liquid wax. I’ve had this service performed many times at the nail salon and have never experienced something so sloppy. Nonetheless, I walked away with more stress than I did when I walked in. 80 minute Swedish, followed by a 25 paraffin hand wax should have completed at/around 7:15. Right? Finish time was 7:02 To those searching for your next massage,...

FLOAT TANK IS BROKEN!!!

I went today for my first time ever float tank experience, which I have been wanting to do for a long time and I wished I had saved the money for something else. I wanted to get the experience of sensory deprivation with being enclosed in complete darkness. When I tried to close the lid, it wouldn’t budge, so I got out of the tub calling several times through the door for help and was THEN informed that the lid wouldn’t shut. Being totally enclosed in the dark for me is the whole point of the float tank! On top of it I was borderline cold, because my body was partially under (not so warm) water and there was an air current going for about half an hour that left me uncomfortable. The current finally stopped, but I was still cool for the remainder of the time. Had the lid been closed that wouldn’t have happened. Once you get dry the room feels really nice and warm, but not when you are wet.

Apparently the lid hasn’t worked in 2 YEARS, as I found out afterwards on the reviews!! How can you still book people without disclosing this?? I had booked online, but the girl that took me in the room never mentioned that before I started. A discount doesn’t make up for this. I told my sister afterwards what happened and she said I should’ve gotten out and requested not being charged, but I don’t like making a fuzz. In hindsight I should’ve done just that.

There was a choice between ‘meditation’ music and ‘ocean’ and I had picked the meditation music, which was piano music that just wasn’t conducive to relaxation at all. Unfortunately I would have had to climb out of the tub again to call for help, but decided to leave it. I had booked for 2 hours expecting the ultimate floating experience, but instead was waiting for it to be over.

The small shower heads could use cleaning, because they are partially clogged with calcium from the water and the temperature display up top wasn’t working. A part of the wall of the room close to the bottom is ripped open…..you don’t expect that in a place like that.

You really need to disclose that the tank isn’t functioning as it should. I read in that review from 2 years ago, that not mentioning the malfunction was ‘just a little slip up’. Covid is over and the repair man should come from England a long time ago. Maybe this is why I got a slight discount at the end, but $126 was still too much to pay. I hadn’t expected that from such an upscale business, but lesson learned……read reviews BEFORE going.

UPDATE

I just talked to the manager (Amber) and asked why the tank hasn’t been fixed yet and was told that the company in Europe is out of business. I hope that they will disclose the malfunction finally on...

I booked six services for 2 people. Each of us to separately have a 30 min float, a petite facial and a 15min chair massage. Our times started at 12:15 and 12:30 each. Then the following services thereafter. There was a 15min+ scheduled between each service. I called the morning of and let them know they could arrange the services as they needed as long as we each got all 3 and our times ran between 12:15 and 3. They thanked me and said they'd would arrange them for the best experience. That turned out to be a joke. We hit a major traffic accident in our way into the city from our homes over an hour away. We called and texted to let them know. They said there was no worry. When we got here at 12:45 they said we would only have time to each do a float and each do a 25 minute massage instead of the 15 minute chair massage. But they would be unable to accommodate the facials. We said we understood because we were 30 minutes late. I did a float first my friend, did her massage first. When we we're both finished with our first treatment we were informed that that was it. but they did not have time to do my massage or her float. But even though I still had times booked but they had given those times away. The woman was incredibly unprofessional. when we mentioned that is not what they had told us when we came in she lied to my face and said that is exactly what she said. She said I must have misunderstood her. Considering that she asks what type of music I'd want in the float and I said rain and she asked if I wanted thunder and I said yes but instead I heard minstrels which I assume is the meditation mix; I'm thinking she's the one who had the hearing problem. I really wanted to love this place. The float bar in the music was fantastic. My friend said her massage was great! Customer service and front desk attendants awful Specifically,...