The Standard Pour — Restaurant in Dallas

*Edit: The GM reached out to me immediately after the below incident and resolved everything to our party’s satisfaction. Perfect service is not always to be expected, but how the restaurant handles bad service is more important.

Again, we would happily return to TSP and don’t expect to run into the same issues a second time! Decent food and drinks but overshadowed by awful service.

After getting our first round of drinks and apps, our waitress disappeared and didn’t come back for at least 30 minutes before taking our orders for main dishes. After ordering, she came back a second time a few minutes later to ask our party of 6 what each of us ordered. She then returned a few minutes later for a 3rd time to ask us what we ordered. Unfortunately she still managed to not get the order accurate.

Later in the night, we ordered our second round of drinks. About 15 minutes passed and our waitress spent most of her time talking with another table of guys next to us. We flagged her down and asked when our drinks would come out. She asked us all what we ordered since she forgot to put in our order. Another 10-15 minutes and still no drinks. Again, she spent several minutes with the same group of guys next to us. We finally got another waitress to check on our drinks which still hadn’t been put in. She took all Of our orders for a 3rd time. To no surprise, only 3 of us got the correct drinks and one of us never even got their drink.

To cap it off, it took our waitress 5-6 attempts to close out our tab. We split the check and after I paid, she struggled to get the correct bill for our other half, making multiple trips into the back and coming out with an incorrect bill each time. She did apologize but kept blaming it on a busy night and “being in school”? She also was slurring her words and not making a lot of sense.

After 2 and a half hours at the restaurant we were finally able to leave. BUT THAT WASN’T THE END. Our waitress came rushing out of the restaurant and told me she still needed to charge me. Interaction as follows:

Waitress: I still need to close you out Me: We already paid Waitress: sorrrryyyy, issss my faaaaul. I need to bill youuu tho. Me: we already paid though. pulls out my phone, shows credit card app and charge from restaurant pending Waitress: sorrryyyy isss my fault. I’m in school.

Then she rushed back inside. Not sure if she was drunk or on something but she was definitely not okay. Understandable that weekend nights are busy and service can’t be perfect, but this was beyond that.

Anyway, would come back as long as she is not our waitress. Food and drinks were quite good and the prices are more...

Update: This issue was resolved with the manager. We will come back to experience this place with a better server.

Where do I start? This was my first time coming here. I came with my husband and some friends. The service we experienced was unique to say the least.

Our waitress took our drink orders and then awhile later she took our food orders. She came back a couple times to confirm our food orders and something was wrong on the order. Another waitress helped fix her mistake. We eventually get our food and everything is good. I enjoyed the lobster ravioli. My husband thought his steak was mediocre. Then the waitress takes our drink order again. My husband gets his beer, but the rest of us (5 people) don’t get our drinks. Another waitress comes over to confirm our drink orders because they were put in, but they’re not correct. (One of us ordered a martini, but an order for a vodka soda was put in. I ordered a cucumber smash, and some other drink was put in.) Eventually some of our drinks come out. My friend gets his drink, and he receives a vodka martini, but he had ordered a regular dirty martini with gin. Our waitress takes it back and then proceeds to immediately bring it back out for him to try even though she knows it’s the wrong drink. She keeps telling my friend that she can take it back, but makes it sound like he should just keep it. So, he eventually says it’s fine because she isn’t taking it back. But then she takes it back and he gets his correct order. Great. Everyone in our party except for me has our drink orders.

At this point, all of us have finished our food (we had ordered drinks to go with our food) so I don’t say anything about my drink. The order was put in twice, but now it isn’t relevant because we’re all done eating and we just want to leave since the service has been so bad. We ask for our checks and the waitress comes to close us out. My husband and I pay. Then she has to leave and come back at least 3 times because she has messed up the order of the rest of our party because she doesn’t have the right stuff on the bill and she has all these extra items listed. Eventually they pay.

We walk out. Our waitress comes running out after us and tells me and my husband that she needs to tap us out. We tell her we already paid. She continues to try and pull up a bill for us to pay and she’s definitely slurring her words. My husband has to pull out his phone to show her that our credit card has already been charged. Absolutely ridiculous. I feel like we could have had a wonderful experience here, but because our waitress was probably on something, it ended up being the longest night just trying to correct all...

If you are ever in the Dallas area and are looking for a great dining experience in the downtown area. I highly recommend The Standard Pour! It is in the perfect central location that you can walk to other clubs and bars if you like after you eat. The atmosphere is great, they have a very nice outdoor seating area that is air conditioned so you don't have to worry about getting too hot. I was visiting the Dallas area from Houston, so was happy to hear that bringing my service dog was not an issue (of course he was kept in a kennel). The food and drinks were great. We loved the bacon wrapped jalapeños! I had the salmon, which I loved - it did come with a Lemon Caper Cream sauce that I wasn't a fan of, but that's more about me being picky than anything else. However, the salmon tastes amazing with the sauce that comes with the peppers. My wife initially ordered the Tenderloin Steak Sandwich, but she didn't like it very much. They were kind enough to take it back and brought her a TSP Burger instead - which she loved! Their drink options are very unique; and they have great customer service! Also - and this is very random - their bathroom smelled amazing and was very clean. There is a paid parking lot behind the establishment and it is $25 on the weekend, which seems like a lot BUT you can leave you car there for like 12 hours or something like that. So, basically all night! Only bad thing is that the lot is kind of tight so if people don't park right...it lessens the spaces available. All in all, we really enjoyed our experience and would...