Update: I can speak highly enough about the owner. He has taken action and gotten the staff to step up their game, plus he got a new cleaning. The sauna was unfortunately down for repair for my first visit back in a while. I have given the gym a 4-star, up from 2 because of the owners compassion and willingness to take action to improve.
Old: After a few months now I have to update my original review. Gym cleanliness: ** Locker room cleanliness: ** Cardio equipment: * Free and machine weights: ** Front-desk staff: * Management: * Amenities: * Supplies (shampoo, conditioner, etc): **
Locker room showers and saunas are growing pink mold, my partner and I have watched the staff mop the restroom area first then the showers and saunas with the same water.
And even after reporting the issue with pink mold, which the owner thanked me and said they would address the matter it never was. This is astonishing considering it is a health club and pink mold is known to cause upper respiratory issues.
The cardio equipment is outdated and always shocks the user.
This location is under staffed for front of house and cleaning, while there is an abundance of personal trainers.
The shampoo smells and even lives your hair smelling/feeling like you washed it with lemon Dawn dish soap. They do offer mouth wash, weird deodorant spray. They could step up by offering Bic razors and toothbrushes. Also a little better products.
I would not consider this place a health club as much as a I would just another gym.
Org: All Trophy Fitness Club locations are different and perfect for different types. I love the downtown location for shear size and setup. It definitely has room to...
Read moreTrophy Fitness Downtown is the perfect gym for the downtown professional or resident. It is so easy to come in and run or lift during a break or a gap in the day when there is almost never a crowd. The gym is connected to several buildings and garages via sky bridges and tunnel so it's convenient to walk to from the office in any weather. There is always equipment available and a number of classes to squeeze into at your convenience. Even if you aren't feeling like breaking a mechanical sweat, the steam room and dry sauna are great for a quick, "executive" workout. It was also great just having a shower near the workplace.
Most importantly the staff are amazing. The General Manager Arianna is the best, her honest encouragement and genuine congeniality will make you want to keep coming back. Not only are all the staff friendly and approachable; but they are really on top of their jobs, as the gym and locker rooms are constantly watched after and maintained.
My last note, is that all the members I have encountered at Trophy have been courteous, and friendly; it's relatively easy to find someone to work in with if you need a machine and are on a time crunch. The membership body is diverse, inclusive, and open; so anyone can feel comfortable. The staff is great at picking up lost items and securing them for you, but so are the members who are good at turning in found items to the front desk.
Trophy is the perfect refuge for the busy body downtown and is a great gym for the person looking for something that is...
Read moreI started coming to this gym in April, and I have lifted here about 5 days a week since, totaling roughly 90 visits.
That said, I have never had an issue with staff, they’re always professional yet personable. Front desk folks are always polite and very attentive.
The locker room is always impeccably clean, and stocked with almost any toiletry you can think of. Sauna and Shower situation are actually excellent.
At first glance they seem to have a limited amount of benches And free weights, although It’s extremely rare that I am completely shut out from doing my workout, there’s usually additional equipment that can be used in the studio.
I only have two extremely minor complaints: occasionally a trainer will be running his client back and fourth between 3 separate machines/free weights. That’s all well and good but it gets a bit cumbersome when half of the dumbbells are on the floor in front of a bench. Now all those dumbbells are “claimed” and also a tripping hazard.
The second complaint is a personal one, I wish this location had the boxing room that the mockingbird location had. That would be worth a 6 star rating. Unfortunately, I am a mortal man confined to the restraints of google review parameters and this is not a 6 star gym.
Overall, heavily recommended this gym, the downtown one was such a good find and I am surprised this place isn’t more packed as it is easily one of the most put-together establishments I have had the pleasure...
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