The Confluence — Local services in Denver

I have been a resident of The Confluence for 11 months now, and wanted to take the time to not only acknowledge what a great building it is to call home, but even more so how great the staff and personnel are. It all starts from the top, with great leadership, setting expects for high standards, coaching and training. There was a noticeable change for the better when management went through a recent transition, and I want to mention Sean Riley by name for having made a great building into an even better one. Kudos to you and your staff, Sean. I’ve owned and operated a property management company, and you are the kind of talent I look for in a property manager. You have done a tremendous job since taking over management of the property, and it hasn’t gone unnoticed.

As for being a resident, the building and amenities are phenomenal. Arguably the best views in Denver,...whether overlooking the Platte River and the Rocky Mountains to the west, or the downtown Denver core to the east. Any time I’ve had a service issue in my apartment, it has been responded to and remedied with 24 hours. The maintenance staff is very professional, courteous, and competent and they have all been here for longer than I’ve been a resident which speaks to the quality of staffing. The Concierge Desk is manned 24/7, again with staff who have been trained to be courteous, competent, helpful and professional. The valet service is first-class, and my guests often comment on how helpful and friendly the valet staff are. This goes back to great leadership and training from the top down.

The rooftop pool and hot tub have great views of the mountains and downtown Denver, and the outdoor grill areas surrounding the rooftop pool are ideal for entertaining and hosting guests. The Fitness Center is available 24/7, and the ratio of equipment and apparatus to the number of residents is such that it’s never crowded, and I’ve always found equipment to be available.

I can’t speak highly enough about my experience at The Confluence, and I would recommend it to anyone looking for luxury high-rise living in or around downtown Denver. The LoDo location (bordering LoHi) is perfect in my opinion. All the restaurants, bars and nightlife are at your doorstep, and yet Confluence Park and the Platte River Trail and Cherry Creek Trail are tight out your door as well. Whole Foods is all of 2 blocks away, and King Soopers is just a few blocks further.

Are there building or maintenance issues from time to time? Yes, of course. But it’s on how the issues are dealt with when they arise that sets The Confluence and its staff apart. Maintenance issues will always occur,...I just like knowing that they will be dealt with quickly and with a smile. And that’s always been my experience.

p.s. - Many of the reviews I’ve read complain about having to give 60-days notice prior to move-out. Can that be frustrating? Absolutely. Does it suck? Yeah, it probably does if you find yourself having to move with less notice. But in fairness, I signed a lease that stipulated those were the terms up front. So the time for me (or anyone else) to complain about providing 60-days written notice was at the time I signed the lease, or else I shouldn’t have agreed to it in the first place. It’s a penny for my thoughts, and that’s my two cents...

Update to a review from two months ago (which I’d written, then, with hope for improvements). I moved into the building in 2023, when I had friends who’d lived here for a few years; they’ve since moved elsewhere. I chose The Confluence for its amenities and security, but both have declined steeply since the holiday season of last year. Elevators are often inoperable, leaving 30+ stories’ worth of residents to use stairwells that are not well-tended; there’s a distinct sewage smell in parts of both towers—worse on some days than others; I hoped to grill a few nights each week on the sky terrace but have only been able to use a working grill four times in the last year; the entry doors of the Mid-Rise building were broken for several weeks and created an unsafe situation of people from the street accessing the atrium; the pool has been closed since June (I write this in September) due to a structural engineering issue and it now sits empty without any cones, signs or marking, which is quite the choice from the standpoint of property liability with the risk of fall injuries; a window sits shattered on the ground level of a street-accessible atrium going on two weeks now; trash bins are overflowing. Last week, over Labor Day Weekend, I parked in our “secure” garage and gathered items from my car for a moment with my interior dome light off. As I got out of my vehicle, there was a group of four or five men (who did not see me inside my car) on skateboards, taking photos of my car and the supercar parked next to mine; when I asked if they lived in the building, they scrambled on their skateboards up the first of three ramps. I went immediately to the lobby to alert staff of the non-residents likely casing the garage, and I was told by the valet that he’d watched them skate down through the gate and “wasn’t sure if they were residents” and that he didn’t want to ask. I told Valet that I was going to go and that he should check on the trespassers he watched enter. Residents chat in common spaces about the recent and mysterious downfall of what was, until recently, the best building in this area. It seems like the budget for this building’s care and its staff has been diverted to their grand architectural project in RiNo, and this is a colossal injustice to the site staff here who are giving their all AND to the residents paying luxury prices for a residence that feels reduced to a Motel 6. Confirming my suspicions of budgetary strain, the elevator monitor showed account expiration a few days ago and then was powered off. I’d truly hoped to live here for a few years in a quirky unit I love for its sunlight, in a building with unrivaled security and amenities but this is no longer luxury, despite all tenants having signed their leases upon that agreement. The site staff is great across all departments (aside from Careless Valet Man) but it’s evident they are no longer given the resources now to run the show seamlessly, and it is the proprietors who should correct the property dangers and grave mis-advertisement of prim living that has...

Please do yourself a favor and DO NOT lease here. The management staff is lacking in experience and are flat out rude. One elevator has been nonoperational for 5 months now and another has been nonoperational for about a month leaving 1 elevator for a 34 floor building. Thankfully I can take the stairs but there are folks that wait over 20 min for an elevator, the management staff makes jokes about it and even "to enhance" your elevator waiting experience we have cocktails waiting for you, sounds great right, well I don't drink and folks would rather be in their apartment then drinking and waiting for the elevator. The grills have been non operational for 6 months now, the hot tub has been in and out of service during busy weekends. I FINALLY today had my dishwasher replaced after it flooding my apartment and the below on June 8th. today is December 19, took 6 months for a dishwasher to be replaced. I have not leased a property for a long time until this year and I know that every building has issues. This one has a lot, they show you all the great things during the leasing consult but quickly you learn that this beautiful building is in disrepair, it is unfortunate because the building location is great and the views are great, it is just not worth it. The concierge and the valets are the best people you will meet and I feel horrible that they are the front line to all of the daily complaints. The grounds used to be kept up nicely when I first moved in but they are lacking now with dog poop everywhere, over flowing trash bins etc.. Due to this final issue with 2 out if the 3 elevators not working and these are major issues such as the motors and literally no repair insight folks are leaving in droves. You ask why I am still here, I am leaving this month. Parking do not get me started on this, if you pay the m minimum 200$ per month you will never find a spot to park, you will have to get a reserved spot to secure any parking for an extra 250$ per month. Budgeting: There are hidden fees, Rent minimum 2,000$, Parking 250$ per vehicle, Amenities fee 200$, gas/electric/trash 100$ plus------This is NOT your apartment utilities btw----this is for billed common space utilities, Unit utilities are paid and set up through the utility companies in addition to the common area, Parking You WILL get tickets--- even if you have done everything properly, your vehicle is on file, and even if you have a reserved spot, the parking company is overzealous and randomly will ticket with out checking your vehicle is notated in the system. While the building cannot do everything about this, there are always homeless folks sleeping in and around the building grounds. My advice to any one looking at this property is honestly to look elsewhere. While it is a beautiful building, it is to expensive with all the extra fees incurred and there are a lot of nicer units in Denver with management that is versed in proper customer service....