Do not I repeat do not let them sell you a warranty extended warranty that is!! N. We purchased a warranty and we always do that with all our appliances are couches any high end. We were having a problem with our television that we bought from this video one store and he assured me that they are good company warranty company that is. I know Covid is here but I do not want someone to tell me it’s because the Covid I had my furniture repaired during Covid no problem I had my washer and dryer repaired during Covid no problem I called his company video one who sold me this warranty which I wish I never did!!!’ Because all I get is the run around he’s telling me it’s because of the Covid I said excuse me sir I had many appliances services done during the Covid!!! I have an appointment set up with this warranty company that you sold me too they never showed. So then I contacted the warranty company which she told me was great to purchase to make sure my purchase was covered. She tells me I need to make a model I gave her all that she said I’ll be sending you an email and someone will get back out to you. nothing nothing and for you as a company to sell someone don’t tell me you don’t have a database and can’t look up our file you’re the one who gave me their phone number to call shame on you. Buyer beware buy from Walmart and target less money less hassle you can just re-purchase a new one. What is sad nowadays is that people can’t help one another they sure you’re getting the best deal this is the best warranty plan but then when you go to use it all you have is a headache!!!! Stay away from video one buyer beware like I said Best Buy target Walmart cheaper no problems you can just...
Read moreI always have seen this place. But NEVER knew the Customer Service and the Decent Deals they have ahead of your Favorite TV/Panel and Sound bars and Video players Store. Very Knowledgeable-about said products as well . I was admiring a Panel that I had seen at a Clients house and he had mentioned the name of where he had gotten in from . So I immediately went to google to save the one closest to where I was at. Which was off Dublin Blvd. in Dublin Ca. As there are only a hand full of these Stores around in the first place. Very Special Business this is. As I had been looking and comparing prices from local bigger establishments . This came right in time . And for quite a few hundred dollars cheaper than your Favorite Stores. And with a additional 5 year. Which really comes out to 4 year Warranty. Because Manufacturers gives you 1 year already . I wish these Warranties can be set to start after your Manufacturing Warranty runs out. But hey it is what it is. This is NO Fault of this store . It’s just how things have always been.But needs to change. Anyways obtained that warranty for fraction of the cost of your Favorite Store. And they Automatically Enroll you in said Warranty after purchase ! Anything else you are going have to just stop by and Check these guys out. And make sure to bring a Vehicle where your Panel can go back with you ! I Promise you , You will Not come across another place such as this . Taking care of you from Beginning to End ! Still not Convinced ? Get...
Read moreI visited this and the chain store at Hayward. it is apparent that their business model is to re-sell the used demo display models as brand new ones. If you pay slight attention as l later noticed, the stickers with new customer phone and address are put right on some of the display units to ship as new to customer. They have well trained slick and sleezy Sales to cheat and lie. They also wait until 3 days later to deliver so it will be too late to stop the credit card payment. Really not worth the bargain! definitely not a decent place.
The reply from the owner below reminds me to add a few more points: They are worse than the used car sales man. They promised everything including nice post-sale policies to bait you. But once you paid, everything changed. They simply do not honor anything they promised anymore. They have designed various tricks to ignore you and get away from their earlier promise. the one time experience with Video only had turned me into a loyal and happy Costco member ever since. Like dealing with used car salesman, you can never win even you seem to have...
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