Dunham's Sports — Local services in Elyria

The store does have a good selection to go through. I come in time to time to browse sporting goods/hunting/fishing. Today I was pricing ammo and a few rifle's. I personally didn't need help! But I noticed a couple standing by the gun case. Wanting to buy a case for their pistol and ammo and possibly look at a firearm. I continued to look at a few shotguns and a DPMS Ar-15. The couple looked irritated. I politely asked how long they were waiting they replied 15min plus and they had sombody paged twice. I said wow! I suggested Rual King because i personally waited for more than 10 minutes. Spoke a little bit and before I turned I said I would send someone over to help. About 20 minutes went by total time we spoke and as I was walking back to the front I only saw 3 people working 2 up front at check out and a girl in the rear of the store. She was talking on her phone! Don't know if the couple I spoke to received any help? I personally didn't buy anything today but that bums me out when a purchase can be made. Or help to the customers. I'm not good typing on a tiny phone but hope...

My fiance and I stood at the gun counter for 20 minutes looking at specific items we were very interested in buying. Nobody came over, and we shouldn't have to go searching for someone, so we decided to not spend almost 1000 dollars on top of what we were already spending. While checking out, my fiance jokingly asked if they were short staffed and then informed her of the company's loss of our business. We then walked outside and a bigger girl with light colored hair smoking a cigarette was yelling and cursing at us and also filming us on her phone, bringing up the subject of how hard work is when it is understaffed. Then obviously lied when we asked her if she worked there and for her to stop illegally filming us and went back into the store. We will NEVER to go another Dunhams. I'm also writing corporate a formal letter, there was no right for her to harass...

While waiting our turn to speak to " John" in the ammunition department about a gun safe, John was speaking to a gentleman who was having a hard time understanding English. Now instead of attempting to help him like his job requires or even finding someone else to assist him, he bluntly disrespectful and degrading tone screamed at this gentleman.. making it a point to say that he decided to get louder so maybe the gentleman could now understand what he said for the last 10 minutes. A purely disturbing and disgusting display of customer service. We will be taking our...